BOOX Bewertungen 

I love my boox palma 2, it’s the best E reader ever

I ordered a boox tablet two months ago and it never arrived, and was sent back to the sender because incomplete address. I verified the address I submitted with the order and it was the same one I have used for every other package that I have successfully delivered in the past couple of years. It was sent back to them and their customer service team refuses to send a replacement or a refund because they can't find it. They repeatedly tell me that my case is a "priority" but often go over a week without responding. 12 days ago they said they would have a response on my "high priority" case to find the missing shipment in less than a week, and obviously they have a different meaning for the words "high priority" because I have not heard back. I strongly recommend you buy something else. There are good non-kindle, non-nook options for those that don't want to be stuck in those eco-systems. If you buy something from boox you might find yourself $300 short and with nothing to show for it.

Edit: Boox has reached out to me and honestly their response makes this a worse experience. After 13 days of not hearing anything from them on the last communication, in which they promised me my case was "high priority" (which they even wrote in bold font), suddenly they spring into action when I give them a bad review. All of a sudden, over two months after useless back and forth where they couldn't do anything for me, once I go out of my way to leave a bad review and submit a claim with my bank, they can now magically offer a refund for my troubles. What a joke.

I realized when I received my Boox that it wasn't what I thought it would be and didn't want to keep it as I would never use it - I wanted a refund. Good Luck getting your refund. I am still waiting on mine. I assume it should come any day - yet, who knows? In order to even request a refund, I had to go through a lengthy process of taking pictures of the product and pictures of the product in the box before mailing and then a picture of the outside of the box before mailing. After I mailed it, I had to email these pictures - yes, the inside and outside of the box with shipping label. I had to email these to let them know I was returning the product. Make sure you know what you're getting into when you buy from them.

Great customer support experience with BOOX. I reached out about verifying the authenticity and warranty status of a second-hand Tab Ultra C Pro I had purchased, and their team responded quickly and clearly. They checked the serial number, confirmed it was an authentic product, and let me know it was out of warranty with no repair history — all handled professionally and without any hassle. Really appreciated their flexibility and fast turnaround. Would definitely trust their support again.

I purchased a Boox Go 7 B/W in August 2025 directly to test out before buying three more for my family. Less than a year later, the internal E Ink display randomly cracked while sitting in its official protective cover—with zero drops, physical impacts, or misuse.

When I submitted a support ticket within my 1-year window, BOOX support immediately dismissed it as "user-induced physical damage" based purely on photos, claiming external stress must have caused an internal glass failure. They offered no warranty coverage whatsoever and instead demanded $72 for a screen replacement plus $25 in shipping just to make a sub-$250 device usable again.

E-ink devices should be built to withstand everyday life—or at the very least, backed by a manufacturer that takes accountability for fragile structural design instead of default-blaming the customer. I was about to purchase three additional units for my wife and kids, but given the severe build quality concerns and non-existent warranty support, I will be taking my business elsewhere. Avoid if you expect a device to last longer than 12 months.

The device itself is wonderful. Feeling much calmer and more immersed than when I use my smart phone or my computer. Sharp clear text and easy navigation. The color brings things to life a little though obviously not to the same degree as on a smart phone or a tablet. My only criticism is having to sign for the USPS delivery, which required someone to be home all day waiting. I have received other electronic devices without having to sign. Something to think about. Otherwise a great experience so far.

First, I would buy this again. Now let’s get to the experience.

My package was a week delayed getting to the post. My first report of the delay I was told patience, thankfully the second time someone from customer service checked on it and 2 hours later it was being shipped. So 1.5 week delay in shipping.

A week later it arrived (yes, 2.5 weeks from ordering). It isn’t easy to set up and if you’re used to ecosystems where your face or print gets you into everything, you’re going to spend some time setting it up.

The color screen is dark and because the device is small this matters, I didn’t understand that impact since my e-ink screens are 7 and 13 inches. But, you can optimize the refresh, color and lights to make it pleasant to read in - again, it takes some set up time to make reading enjoyable.

Now, for the use and why I will absolutely continue to keep a Boox. I have the Palma 2 Pro and she is my travel companion! I am an avid reader and this lets me have: Libby, Kindle, Kobo, Hoopla and Audible in my pocket! It lasts for an entire day of travel (keeping in mind I am not using the browser) without needing a charger. It doesn’t annoy my seat companion with content or lights. This is strictly an e-book for me so I can’t speak to browser performance or app use outside of setting the device up for reading and that was sufficient. I can grab books off of Project Gutenberg’ website and have a quick link on my Home Screen that works well. It’s perfect if you’re going to put your 7 e-readers in your checked luggage and want access to all of your stories!

I received a faulty product that broke within 30 minutes of use. Took a bit to get a hold of customer service, only to be told that I would need to pay an additional $335 USD on top of the over $600 USD I already paid. Apparently, a lot of people are having problems, as a simple search will show. Really sad, because this was such a great idea and I had been excited about using my boox when I went to chemo with my husband. Now I own a very expensive paperweight.

Update: Customer service reached out to me and offered to help pay for the shipping to get my boox repaired. I would still have to pay an additional $300 for repairs on a product that I got 1/2 hour of worth out of.

I bought 10.3 II Lumi. Got first gen 10.3 2 years ago. I love these devices, they are the best. No silly subscriptions or paying for storage. You transfer files in seconds on computer, phone, e-ink. You read, mobi, pdf, EPUB.
There's amazing geenric TTS. Everything is amazing. I actually made a mistake and ordered first gen, instead of second and asked to cancel and it was no problem at all. I understand there might be issues with delivery, but that's on the couriers, not the device. Recommend, recommend, recommend.

I had a technical problem, the team helped me all the way to resolve it. Very supportive time

My shipment came quickly, and the product works great. I'm very happy with the battery life, and adding apps. The ereader is exactly what I wanted.

I ordered a BOOX Note Air5 C on August 2 with high expectations of receiving my package between "2 and 7 days". A label was created in the early hours of the next day (1:04 AM) which encouraged me that my package would soon be sent. However, three days went by without my package being turned over to USPS for shipment. The company said I could cancel my order as long as the order had not been turned over to the carrier so I requested cancellation. I received a denial to cancel because the company claimed that my package had been turned over to USPS. I checked USPS and they show they are still "awaiting the item" for shipment.
This lessens my confidence in anything being said by the company as being truthful. My recommendation is to purchase directly from Amazon rather than the company because Amazon has a trustworthy shipping policy. Apparently their association with Amazon takes precedence over their direct relationship with their customers.

Wow, I love your product! Really fast shipping! And I got a free Tappy!
So much to love about Boox.

Easy website navigation. Option to compare devices is so helpful. Having different devices to meet specific needs is wonderful. Being able to sell used items in the website is good because it's trust worthy verses 3rd parties

It was a gift but my girlfriend loves it.

It’s been a week and still hasn’t shipped. No update on status.

Shipping was fast and the fragile tablet extremely well packed.

Arrived in perfect condition. I love this device

Good product, fast shipping. Like the free case that it came with as well!

Great features. Only complaint is that there is room for improvement with the colours.