Callawaygolf Bewertungen 

The new Elite irons add 5-10 yards compared to my older Ping I-200s. Since I am a senior (age 81), handicap 18, using irons under 130 yards is significant. Thanks

I expected better from Callaway. I ordered a new club and it came today, except the club did not have a removable shaft like shown in the picture on its website, and like the older model of the club had. Life goes on, so I went to initiate a return. Unfortunately, the website was not working. I could not get my order history to come up. Obviously they were having website problems. So I called their customer service. Oops, I waited more than an hour on hold and didn’t reach them. So I hung up and sent an email. I’m sure I’ll eventually get to return the club, but I frankly expected a lot more from Callaway.

I used to love Callaway, but after the month, I will not being doing business with them again. A year ago, amazing customer service, today-WTF! Took advantage of their trade-in program in March. My clubs were received on March 24th. To this day, I still have not received any credit. Contacted Callaway numerous times. Phone customer service useless hours on hold and never once spoke to someone. Used the "call me back" feature, never was called back. Out of the many emails I wrote, only three answered. Form letter stating my trade was initiated on 4/14/24 and would be completed in 1-3 business days. Look at the date of this review. Still waiting........ Callaway got my money and hundreds of dollars of my clubs, good day of fleecing from Callaway.com. I really liked Callaway before. As of today 5/18/25, still no trade credit. Still receiving the same form letter. Bank had to get involved, funny, Callaway responded to them pretty quickly. Sadly, I received the wrong refund amount on 5/19/24, and I am dealing with that now. However, the story's moral is that Callaway ignored me for two months, but once the bank pulled the money-Callaway responded to them.

I have been trying to reach Calloway and return four polo shirts that were extremely tight fitting. I have been on hold for over an hour. I used the call back feature and when I did get someone was told they would email me the return shipping label. I was also told to use the return feature in my order. There is no return feature and the label was never emailed. I will never buy anything from them again.

I’m extremely put off by Callaway Apparel customer service. You would think a customer’s first order would be a matter of some importance to a company. I ordered 3 shirts for an upcoming golf outing over a period of 3 days. There is a dress code and polos are required. The order was shipped on Monday 4/20 and expected by Saturday 4/26 with FedEx ground. 2-7 days. Only weather or an accident should prevent a package taking more than that from South Carolina to Colorado. The outing is the following Wednesday 4/30 through Friday. On Wednesday 4/23 the package arrives in Grove City, OH and proceeds to sit there for 4 days. I-7O is right next to Grove City, OH. Convenient, but apparently not convenient enough for FedEx. Friday 4/25 I start a series of attempts to try and get in touch with Callaway customer service to have them change the shipping speed (only the shipper can change the speed). Perhaps the package may make it by Tuesday evening before golf on Wednesday if I’m able to speak with someone at Callaway. No dice on either Friday or Monday. Their entire CS system is now AI and no one will answer the CS phone number. My email responses were all AI and nothing has been solved and I have yet to speak to an actual human being. The shirts won’t be here on time. Now I have to run out sometime Tuesday night or Wednesday morning and spend more money on items I’ve already paid for. No help from Callaway CS. None. Zero. Perhaps if I would have spoken with a REAL person we’d be in a different spot. As of now, I will no longer order from a company that has no interest in speaking with their customers. This will be my first order with Callaway Apparel and my very LAST order with any Callaway branch. Nor will I ever recommend another Callaway product.

Absolutely disgusting,sent email after email and basically ignored,never again will I purchase anything Callaway

I am missing a club from my order. I tried to call Callaway Customer Service but was put on hold for 45 minutes then disconnected! I tried again the next day was and on hold for over an hour.
They have no customer service. I tried to message on their web site and that is not working either.
This makes me worry about the warranty on their clubs if I cannot contact the company.
I finally messaged their Facebook page and received a response from customer service that they are very busy will contact me in 3-5 days! I had a problem with a Taylor Made driver and they answered the phone and had a replacement out the next day. With Callaway you will be waiting for weeks just to contact them and then who knows how bad their warranty service will be! Callaway has gone downhill fast.

I ordered a broomstick putter online on 12/3/2024 (Order Number: #8878889). The price is $479. No updates for a very long time......in the 10 days between the Boxing Day sale the price was dropped to $429......
I made a follow up call on January 6th....a staff member answered my call and followed up on my order and also mentioned that a $50 credit would be discussed with the manager.
On January 10th, I received an email from Mr. Maxwell Pepper of Customer Support regarding the status of my order. I responded to an email that day to discuss the $50 credit and received no response…... I re-sent a follow-up email again on January 15th…...

On January 17th, my credit card was charged $503.99 and the status show order shipped. Ends up, I received the shipment on January 20th. I guess they will never credit that $50 back.....

Customer Service line is complete garbage. I’ve called multiple times on multiple days and always get the same “we are experiencing abnormal volume” message. Aka..we don’t hire enough people. I’ve never waited for less than half an hour. I once picked the call back option and it was almost two hours before I received a call back.

This was for checking on a purchase I made direct from the website for an “in stock” golf bag. It’s been five days and the bag still hasn’t shipped and outside of “it should ship today”, no one can tell me anything. And spoiler alert, the bag did not ship today. They are quick to take your money but not so eager to ship product and they make it impossible to reach customer service.

I should've read the reviews first, but I never expected this sort of amateurish service from a major brand.

Items that are listed as "in stock" take 2 weeks to ship. Customer service takes 8 days to respond to an e-mail and they don't even read the question, just give their generic response along with a string of spam links to buy more of their stuff. Ignorant and unprofessional.

I now have a box sitting outside my door while I'm travelling for several weeks because they shipped a lot slower than promised and didn't respond to my cancellation request.

Never buying from them again.

I have been on hold twice now for over an hour each time. I just needed help changing an online order. After this customer experience I feel ghosted by them. Wait time over an hour for customer service on a Wednesday. At this point I want to cancle my order completely and go buy Titleist. Thanks for letting me know YOU GUYS DONT CARE

I have been on their website about 4 times in the last week and I am unable to purchase anything

Currently, 4th time calling customer service and again on hold fooooor 1 hour and 3 minutes at this point. Previous time it was 1 hour and 30 min.

CS agent is fine. But 'cmon Callaway! Hire more people for f sake! This is pathetic.

You won't get brand loyalty from me this way.

Worst experience I've had in long time with ordering direct. No customer service whatsoever. I ordered on 12/3 and by 12/23 my order was still "processing". No body answered their customer support line. I was on hold for 30 minutes and then clicked for a call back. I never received a call back. DO NOT ORDER FROM THEM

Ordered for a High School graduation present and did not receive on time even after specking to multipal peaple, all promised at having 2nd day air with a week before I needed it, did not have any gift to give at the party, very upset,
Arrived too late and have heard nothing back after emailing and calling. Very dissapointed in this comapany. Only would have gave one strar but I gave it two since we did finally receive one set.

I have spent tens of thousands of dollars over 30 years of being a loyal Callaway customer. From $1200 custom drivers to $600 custom Toulon putters and everything in between. Bag, balls, irons, woods, hybrids, clothing, on and on. I tried to order a new set of Apex 21 irons and was informed of 2-3 week lead time, very acceptable given my custom design. Then next day told 5 months for delivery due to “supply and logistics issues”. I’m a supply chain and logistics executive of 35 years and you give “logistics and supply” as issues for extensive delays. Your issues are 100% due to offshoring production and manufacturing cheap Chinese recycled steel, irons look like garage sale trash after 30 rounds, the black editions wear even quicker. Cheap foreign materials and labor elevate stock price but if you don’t bring manufacturing back to the USA you’re going to continue losing market share to USA manufacturers like PXG and Japanese precision like Srixon and Mizuno. The excuses are old and tiring and not at all factual but since “covid” people that don’t know any better accept them. These issues are self inflicted by Callaway from Board of Directors to C-suite on down in the name of “God almighty share holder value”.

Constantly spam you even if you unsubscribe. When you do unsubsubscibe you will immediately receive a new subscription to OGIO, then callaway will just start emailing you again in couple of weeks.
I play golf and will never buy anything from this brand.

Poor customer service and misleading sales. Purchased a bag and paid for expedited 2-day shipping. 2 weeks later I was told there was still no ETA on delivery. Website advertises 30-day money back guarantee but I was told that this does not include refunds on shipping, even though it was being delivered so far past the paid expedited delivery date. Ended up finding a cheaper, faster option on Amazon.

Swindon production is in the garage run by Russians and Poles, you are not allowed to dialogue with the team leader, communist style, high stress and many spies

Purchased a shirt and a pair of golf shoes. I used the sizing option on their site before choosing the size of each. However, both are too small. I go to return, thinking it might be as easy as Amazon, but that's not the case. Even though it was free shipping to get the order, they will deduct $6 to return an item and that's after a time-consuming effort of trying to locate how to return the item. I tried calling their customer service and after sitting on hold for about 10 minutes, a recorded message tells me to leave a message as all agents are busy. I tried calling 4 different times always with the same result and I have yet to receive a call back. Then I tried emailing them and got a system generated reply with their hours of operation, that confirmed that I was contacting them during regular office hours. Still haven't heard from a real person. I would recommend purchasing from a better site.