Sidecar Health Bewertungen 429

TrustScore 4 von 5

3,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I was diagnosed in August with breast cancer. I was affraid of what I would have to pay and if my insurance covered it. Needless to say, Sidecar changed all of that for me. I never had to worry about... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We've been on the plan for about 18 months now and love it. The biggest factor for us is being able to get one of our kids into specialists who normally don't "take insurance." Navigating this health... Mehr ansehen

Bewertet mit 2 von 5 Sternen

Trying to maintain a schedule of obtaining medications is absolutely a pain. They expect you to shop around and get prescriptions moved from pharmacy to pharmacy each time for the best price. Even the... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Sidecar Health has been an absolute game changer for me. They covered a procedure in full that my previous health insurance company wouldn’t cover a dime for. After years of dealing with denials... Mehr ansehen

Unternehmensdetails

  1. Versicherungsgesellschaft

Vom Unternehmen geschrieben

Sidecar Health is an ACA-compliant employer sponsored major medical plan with no networks, no prior auths, and no surprise costs.


Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

429 Bewertungen

5 Sterne
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Hat 88 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

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Bewertet mit 5 von 5 Sternen

Newbie loving this program

I have been on this program for a little over a month. It has been so wonderful. The company finds your answers immediately, they have even made phone calls with me. They are paying for prescriptions that I never was able to get coverage on before. I love it!!

4. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

I mean it’s different but once I got…

I mean it’s different but once I got done with my prescription basically I was going to Kroger and they’re not a network so I had to pay for my prescription and they did give me a quarter of it back when I submitted it for an expense they didn’t have to do that, but I mean it’s kind of just like insurance but you don’t have to pay all this money out-of-pocket so they’re OK. I am just getting used to them.

19. November 2025
Bewertung ohne vorherige Einladung

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Bewertet mit 5 von 5 Sternen

Sidecar Gets 10 Stars From My Family

I’ll be the first to admit, I was completely against switching to Sidecar Health when Sylvania Schools made the change in January 2025. After 20 years with Paramount, I didn’t want to deal with a newer company, especially with my daughter scheduled for a multi-million-dollar open-heart surgery. I was one of the loud voices encouraging my coworkers to vote no on the switch. I truly believed it would be a nightmare.

I could not have been more wrong.

Before our plan even officially began, I was contacted by Debbie, my Sidecar case manager, in November 2024. From day one, she went above and beyond — working directly with me and the hospital where my daughter would be having her surgery. She secured a good faith estimate ahead of time and made sure every single cost was covered. I never had to fight, beg for approvals, or worry about surprise bills. She handled everything.

Our out-of-pocket expenses this year have been significantly lower than what we paid with our old insurance; even with a surgery that lasted 18 hours and was performed at a hospital across the country.

After we came home from California, exhausted but grateful, a beautiful bouquet of flowers arrived from Sidecar Health. I actually cried. It wasn’t just about coverage...it was about care.

So here I am, eating my words proudly: Sidecar Health has exceeded every expectation. They proved me wrong in the best possible way, and I am incredibly thankful for their support during the most difficult time of our lives.

I never thought I’d be writing a glowing review for an insurance company, but they’ve earned it.

7. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Health insurance for any situation

I recently was able to do a virtual visit through my amazon app, get my prescription through amazon delivered next day, all at no cost. The best part is, I was able to do all this before 7am (which matters when you're a stay at home mom with 3 little kids). Sidecar has been great!

9. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

I'm not thrilled to make copies of my…

I'm not thrilled to make copies of my bill and make xtra trips to the dr's office for that. Then paying a portion of my bill out of pocket as payment plan was already set up for me..what's the point on having insurance?

11. Oktober 2025
Bewertung ohne vorherige Einladung
Sidecar Health-Logo

Antwort von Sidecar Health

We’re sorry to hear about your frustration and appreciate you sharing your experience. You should be able to get an invoice directly from your provider either at your visit, through your provider’s online portal, or mailed or emailed to you, so there’s no need to make an extra trip to their office.

We’ve also recently rolled out new options for expense submission to make things easier if getting an invoice is a challenge. You can now submit visit notes (often given at the end of your appointment or available online through your provider’s portal), among other new ways to submit.

With Sidecar Health, there should never be unexpected costs. When you shop for care, you always know upfront what your plan pays and what you’ll owe — or even earn back — before your visit. And while it’s not required, choosing care at or below the Benefit Amount is a great way to make sure you never owe more for care than your deductible. The choice is truly yours.

If you’d like help walking through these steps or using the new submission options, our member support team would be happy to assist. Feel free to message them in the app, or call (877) 653-6440.

Bewertet mit 5 von 5 Sternen

Spending less than a traditional carrier

I used to be part of traditional insurance my entire life. Every year that I was recommended to get an ultrasound along with my mammogram, I dreaded the $400+ cost (that was my negotiated rate). Some years I skipped it because I couldn't afford it. When moving to sidecar, I was very curious what my ultrasound was going to cost me. I called the same facility I have been going to and asked what is their cash price and it was $150!!!! I couldn't believe it. The same ultrasound but $350 cheaper. Shame on these big insurances for making care unaffordable. Thank you to Sidecar, for offering a plan that allows me to know the cost and shop around and ultimately save money.

7. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Sidecar was rough in the begining…

Sidecar was rough in the begining because you are literally doing all of the foot work for your health care. Having Sidecar adds steps to the process of getting medical care, BUT you are not limited to get care in just your state. You don't have a network you have to stay in. To me, this is huge. I am from Indiana but moved to Ohio for family. However, I have a rare version of heart failure. The man that saved my life and kept me alive in the ICU for weeks is the only cardiologist I trust. He is Indianapolis and I live in Columbus now. Sidecar covers these visits without issue. Where I go is completely MY CHOICE. With heart failure there are many prescriptions that are very high priced. Sidecar pays them all. I just have to swipe their card and upload a few pictures. The hardest part was learning how to use Sidecar properly. I would choose sidecar over traditional insurance any day. The freedom of choice is worth that to me.

31. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The worst health insurance in North…

The worst health insurance in North America!!!!

If you value life, spend way less dollars somewhere else. From the name to the service to the awkward moments at the hospitals. it's all BS.

Even if you are the type of person that doesn't usually get sick, still through this exhausting plan down the drain.

RIP in advance if you have Sidecar Health.

15. September 2025
Bewertung ohne vorherige Einladung
Sidecar Health-Logo

Antwort von Sidecar Health

Sorry you had a frustrating experience, especially at the hospital. That’s not the experience we want for our members.

Our model is designed to be better for members — by giving you the freedom to see any licensed provider, visibility into what your plan will pay before you get care, and more control over your healthcare dollars. Importantly, members never have to pay more than their deductible at the ER, no matter the billed charges.

We also want members to know they’re never alone. Our support team is available seven days a week by phone, chat, and in-app messaging, and calls are typically answered in under 10-seconds by real, U.S.-based representatives who are ready to help. In addition, we have a dedicated team standing by to help navigate complex or unexpected care situations, so members get the support they need when it matters most.

We’d welcome the chance to review your experience directly to make sure everything was handled properly. Please contact us at (877) 653-6440 or through the Sidecar Health app so we can assist you.

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Bewertet mit 4 von 5 Sternen

My experience with Sidecar has been…

My experience with Sidecar has been great. My ONLY gripe is that some manufacturers’ drug coupons require proof that insurance is covering some part of the meds, and because of how Sidecar works, it looks (on the payment side) like they’re not so it makes some coupons unusable (usually the VERY high-savings coupons - I could save something like $2000 a month on my migraine meds, but I can’t use their coupon because it appears like I am self-pay), and I feel some of their reimbursements are on the low end for my area (though I’m usually within an amount that would be a typical copay). However, I also did NOT have to jump through any hoops for my migraine meds, which are very pricey. The “no prior auth” situation has been amazing for me. Likewise, I have employees who need some EXTREMELY pricey medications, and those meds have been covered without issue, and without cost, to the employees. It’s worth noting, we have a first-dollar coverage plan.

9. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

exceptional level of customer service

Using this insurance can be frustrating at times, particularly because many expenses such as surgeries, ER visits, and alternative therapies like TMS aren’t covered unless the deductible is met. That said, the **customer service is outstanding**, and I’ve consistently appreciated the agents’ candor, patience, and helpfulness.

This insurance is especially valuable if you take high-cost medications that are essential for managing chronic health conditions. These medications can be prohibitively expensive without coverage, so having this insurance can make a major difference. It’s also helpful that they offer **flexible financing and payment plans**.

For example, a \$7,000 ER visit was reduced to around \$2,000 with their help. When I asked about using hospital financial assistance (based on income), they supported the idea and confirmed that it would still count toward my deductible.

Another feature I appreciate is the **cash-back benefit** if I pay less than the estimated benefit amount for a medication, I receive the difference as cash back, which I can use toward future copays. That has been a welcome surprise.

I’m especially grateful to **Javier and Rebecca**, who assisted me today. Thank you both for your clarity, kindness, and never being condescending while explaining complex information.

One caution: if you’re seeking mental health care through **Tava Health**, be aware that they may reject your case if it's considered too complex. That experience can be frustrating, so it’s something to keep in mind.

Overall, while the coverage limitations can be challenging, the level of **support and service** from the team truly stands out.

25. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Sidecar is garbage they refuse to work…

Sidecar is garbage they refuse to work with me to cover my medicine that has been prescribed by my doctor for a serious health issue and every time I send the documentation to prove to them what it’s for they find another excuse not to cover it… if you are looking for good insurance and someone to cover your medication that’s very important look else where side car is not it

9. Juli 2025
Bewertung ohne vorherige Einladung
Sidecar Health-Logo

Antwort von Sidecar Health

Thank you for the feedback. We’re sorry to hear about your frustration. Our team reviews each claim according to the plan terms and the documentation submitted. If you feel you haven’t received a clear explanation, please contact our Member Care team at (877) 653-6440, or reach out via chat or inbox message in your member account — they’ll be happy to help clarify and take another look.

Bewertet mit 5 von 5 Sternen

Excellent live help from customer service.

Sidecar is a new way to pay for healthcare, and it can be a little daunting to use at first, but after you get the hang of it, it is fairly easy to use with the added benefit really great customer service help if you need it. We have had to talk to a real person several times and every time we talked to a real person who was based in the US and always within 5 minutes or less

8. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Unfair and inappropriate decline of expense claim reimbursement by Sidecar for Preventive services through one of Sidecar's preferred providers

I have Sidecar Health Employer Insurance Plan and per the policy document, all Preventive services are exempted from the deductible and the entire fee under Preventive services are to be covered by Sidecar if one of their preferred providers are used for the services. I went to Southeast Medical Group (1800 Northside Forsyth Drive, GA 30041) for my annual wellness check on 5/7/2025 which is one of the preferred providers listed on Sidecar website. The doctor's office charged me an initial co-payment of $150 upfront at the time of visit and suggested the outstanding amount will be determined after the service and will be sent as an itemized bill through postal mail to my home address. I received a statement from doctor's office on 5/16 per which had the outstanding amount owed as $427.18. I made 2 different payments to doctor's office of $150 on 5/7/25 and $427.18 on 5/16 and submitted the
itemized bills and receipt of payments on Sidecar website for reimbursement. Sidecar is now denying the reimbursement claim of $150 with the explanation that they only reimburse one claim per visit. This is clearly a fraud because both the expenses submitted are for a single visit for which doctor's office generated 2 separate bills. The total amount of the service as it shows on the itemized bill received on 5/16 is $577.18 which was split between $150 at the time of visit (5/7) and remaining $427.18 (5/16). Sidecar Customer care agent declined to offer any help in resolving the issue here and I am being asked to pay the outstanding $150 to Sidecar.

11. Juni 2025
Bewertung ohne vorherige Einladung
Sidecar Health-Logo

Antwort von Sidecar Health

We’re really sorry for the confusion and frustration around your reimbursement for preventive care at Southeast Medical Group. That’s not the experience we want our members to have.

Our member care team will reach out today to walk through your claim, clarify your coverage, and help make things right. We’re committed to resolving this quickly and making sure you feel supported every step of the way.

Thanks for flagging this for us. We’re on it.

Bewertet mit 5 von 5 Sternen

Very user friendly

Very user friendly. Creates consumer awareness that has not existed in the healthcare industry to-date. It’s easy to find care at or below the set benefit amounts and there is a chance to pocket real dollars by simply using your healthcare.

19. Mai 2025
Bewertung ohne vorherige Einladung

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