We have just received our sundial to commemorate the loss of our dog, and all I can say is wow. What we have received is absolutely stunning. The craftsmanship and attention to detail are incredible... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very friendly and helpful staff. Ordered a sandstone coloured Golden Retriever which is absolutely gorgeous. Very happy with product and service, All ready for collection exactly when it was needed.... Mehr ansehen
Absolutely top notch service and products. I bought c30 pillar caps and the quality and consistency is second to none. Really impressed with the likeness to the stock photos and the sharpness of t... Mehr ansehen
We wanted pier caps for our front garden wall however, the colour on their website was not the right colour. So with Sean's assistance and expertise he and his team were able to make them to the requi... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to the Cooks Cast Stone website and shop, home to the finest quality handcrafted stoneware. We have over twenty-five years of manufacturing experience, creating new designs and products from both stone and timber in the heart of Yorkshire. All our statues are made using the dry cast method from unique wood carvings, creating exclusive designs and premium quality products.
Kontaktinformationen
Unit 7a, YO43 4BB, York, Vereinigtes Königreich
- 01757548044
- info@cookscaststone.co.uk
- signaturegardenstatues.com
4,6
Hervorragend
1053 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I received a product that is not at all…
I received a product that is not at all like the one on the website. It is smeared with white paint in several places.
26. März 2025
Antwort von Cooks Cast Stone
Good morning,
Thank you for your review.
Please in turn see the company response:
We received an initial complaint regarding the product on 05.04.2025 stating that you had received a concrete product and not a cast stone product. The complaint then also stipulated the product had moisture on it and visible traces of white paint.
By return, a member of staff assured you that it was not concrete, as we are not a concrete company. They also asked for images of the white paint traces, despite our factory not possessing any white paint as we would have no purpose for such an item in our warehouse.
Again on the 05th you replied, with a photograph of the plinth placed on a patio with a sheet over it.
At this point a member of staff explained that if the plinth is placed outside and it rains, moisture may go onto the plinth, but it would dry as it is manufactured with a water proofer in.
Interestingly, a large bag had also been placed over the plinth, so we couldn't see the plinth or any traces of the white paint.
The following day, a follow up email was sent, asking for further images of the white paint so we could try to help resolve the issue.
However, in your reply no images were sent, only "I am disgusted with the way I was treated by your company. Additionally, in several places there are traces of white paint & I demand some kind of refund, because now I have to bear the costs to make the plinth look good".
I am unsure of what more customer service we could have provided, other than by asking for images of white paint to try and find a solution. The cynic might suggest that an individual with complaints and no evidence of such could just be looking for a pecuniary reimbursement with no genuine complaint. The wide scope of the complaint "moisture" (Plinth sat outside) "Concrete" (Scientifically impossible) and "White Paint" (Unsure as to how this could physically even happen) is a strange and diverse set of complaints!
Kind regards,
Cook's Cast Stone
Amazing customer service from Sean
Amazing customer service from Sean , and we loved the sun dial and plinth when it was delivered
25. März 2025
I placed my order without any…
I placed my order without any difficulty.
The sundial was delivered at the time and date stated. The cast stone represented good value for money.
A point to note is that the stone comes in three parts but does not include any fixing material.
2. April 2025
Lovely statue delivered
Lovely statue delivered, we are a Care Home and ordered it for a memorial for one of our staff who died very young. This is a lovely memorial to her. We are all very pleased with the sundial stone we ordered.
13. März 2025
Outstanding company
Excellent communication and very helpful and friendly to deal with. Ordering was so easy and I was made to feel totally secure and confident with my purchase and the company. Delivery service and communication top notch.
12. März 2025
Very pleasant people to deal with
Very pleasant people to deal with, although minored delivery issues which were handled very professionally.
11. März 2025
Statue
Quick and easy to deal wirh. The item was well packaged and the statue is lovely.
11. März 2025
Super service.
The service was excellent from that first phone call to delivery. Very helpful. Delivery driver obligingly sited pallet on driveway away from kerbside. Packed so well with carpet underlay and carpet, nothing moved on pallet. The free gift was an added surprise, thanks for that. Sundial looks brilliant. Very pleased with whole process. Would recommend. Many Thanks again.
4. März 2025
Excellent all round.
This is a lovely little plinth with a simple shape which is ideal for a small garden. Delivery was quick and the item was very well packed so not damaged in transit. I am looking forward to` getting my sundial on and getting it positioned in the garden
4. März 2025
Great company to deal with and product…
Great company to deal with and product furst class would highly recommend
17. Februar 2025
Kept updated on delivery and item…
Kept updated on delivery and item received well packaged and on time.
17. Jänner 2025
Never received my product
Never received my product. No reply to emails.
Email was sent on 24th December to the email you provided below, I can provide screenshot proof.
12. Dezember 2024
Antwort von Cooks Cast Stone
Hi Ben,
Thank you for your review.
I have just searched our orders and your order is showing as fulfilled and there is also tracking information available. If you have not received your order you should have phoned so we could have investigated this for you.
Additionally, I have just searched back through our emails and I cannot find messages from: Benfulker1996@gmail.com are you sure you sent them to the correct email address?
If you want to get back in touch so we can help rectify this issue if you have not received your order please email info@signaturegardenstatues.com or call 01757 548044.
Kind regards,
Sean
Great website
Great website, easy to find product you want
Delivery was speedy
My stone cast artichokes are beautiful on my gate stone pillars.
19. Dezember 2024
First class company, beautiful sundial
It has been a pleasure to deal with this company from start to finish, The service was personal and extremely helpful. The sundial came well wrapped and delivered on time. The sundial was even better than it looks on the website. Would highly recommend to anyone.
19. Dezember 2024
Bewertung ohne vorherige Einladung
Great all round service
The bird bath is well made, looks very good, was well packed and delivered on time. All in all the service from ordering to delivery was great.
16. Dezember 2024
Amazing quality garden ornament
Just received my dog garden ornament, it is beautiful. The service was brilliant and the quality of the item is amazing! Well packed to prevent any damage in transit. Great service, thank you!
13. Dezember 2024
Bewertung ohne vorherige Einladung
Weddimg Gift
We were looking for a garden plinth and sundial as a wedding gift. Sean was very helpful in enabling us to reach a decision and also very supportive in arranging for delivery to a London address in time for the wedding, particularly when so close to Christmas. We felt confident throughout the process that all our needs would be met and would have hesitation in recommending Sean and Signature Garden Statues in the future.
Pete & Joy
10. Dezember 2024
Golden retriever.
Delivery was excellent driver was very helpful nothing was a problem. Keep the good work up .Retriever statue is very life like with excellent detail.
4. Dezember 2024
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.