SILKSILKY Bewertungen 9 522

Antwort von SILKSILKY

8. März 2026

Dear Customer,

Thank you for sharing your feedback. We are truly sorry to hear about your experience and regret that our service did not meet your expectations.

First of all, please allow us to sincerely apologize for the inconvenience you experienced while trying to arrange the return. We understand how frustrating it can be when the return process takes longer than expected, especially when the item does not meet your expectations in terms of color or quality.

We would also like to clarify that we absolutely have no intention of delaying or complicating the return process. In some cases, our team may ask for additional information (such as photos, order details, or confirmation of the issue) so that we can correctly identify the order and provide the most appropriate solution as quickly as possible. We are very sorry if this process made you feel that your request was being delayed — this was never our intention.

Regarding the difficulty reaching us by phone, we sincerely apologize for any inconvenience. Our primary support channel is email so that every case can be properly documented and followed up by our support team.

Your experience is very important to us, and we would truly appreciate the opportunity to resolve this matter for you. Could you please contact our customer service team again at services@silksilky.com
and provide your order number? Once we receive your information, we will prioritize reviewing your case and assist you with the return or another suitable solution as quickly as possible.

Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in SILKSILKY.

Warm regards,
SILKSILKY Customer Care Team

Antwort von SILKSILKY

1. März 2026

Dear Customer,

Thank you for sharing your feedback, and we are truly sorry to hear about the experience you described. We sincerely apologize for any frustration this situation may have caused.

At SILKSILKY, we always strive to assist our customers with returns and exchanges in accordance with our return policy. Products that meet the requirements of our policy can be returned or exchanged within 365 days, and we certainly do not intend to make the return process difficult for our customers.

It is possible that there may have been a misunderstanding or that we were unable to locate your previous inquiry. In order for us to review your case and provide the correct return address and assistance, could you please kindly provide us with your order number?

Once we receive your order information, our team will promptly check the details and guide you through the return process as quickly as possible.

If you have any further questions or need assistance, please feel free to contact us directly at services@silksilky.com, and we will be more than happy to help resolve this for you.

Thank you for your patience and for giving us the opportunity to assist you.

Warm regards,
SILKSILKY Customer Care Team

Antwort von SILKSILKY

24. Feb. 2026

Dear Customer,

Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the frustration this situation has caused.

First of all, regarding returns from Germany, we would like to clarify that we do provide a return label for customers located in Germany. There is no need for you to search for or arrange a return address on your own. We have already contacted you via email to confirm the relevant return details and provide the necessary instructions.

If you have not seen our reply, we kindly ask you to please check your inbox and spam folder. To help us locate your case quickly, please contact us directly via email at services@silksilky.com. We will prioritize your case and ensure you receive the correct return label as soon as possible.

Regarding your concerns about quality and fit — we are very sorry to hear that the stitching and cut did not meet your expectations. Fit preferences can vary depending on body shape and personal comfort, and we truly appreciate your feedback about the shoulders and waist measurements. Your comments will be forwarded to our product team for further review and improvement.

Please rest assured that if the items are unworn, unwashed, and in original condition, you absolutely have the right to withdraw within the applicable return period. We will process your return and refund according to our policy once the item is received and inspected.

We sincerely regret the inconvenience caused and truly hope to resolve this matter for you promptly. Your satisfaction is very important to us, and we look forward to assisting you further via email.

Kind regards,
SILKSILKY Customer Service

Antwort von SILKSILKY

21. Feb. 2026

Dear Customer,

Thank you for taking the time to share your feedback. We are truly sorry to hear that you feel returning your order has been complicated. We completely understand how important a smooth and clear return process is, and we sincerely apologize for any frustration this situation may have caused.

We would like to clarify that while we currently do not have a return warehouse located in Switzerland, customers in Switzerland are able to return their items to our designated return addresses in either the United States or Germany. This information is clearly stated in our official refund policy, which can be viewed here:
https://silksilky.com/policies/refund-policy

As confirmed in our previous communication, we have already provided you with the appropriate return address. The address we supplied is valid and can safely receive your parcel.

We understand that international returns may sometimes feel inconvenient, and we truly regret any misunderstanding or concern this has caused. Please rest assured that once the returned parcel arrives at our designated warehouse and is inspected, we will promptly proceed with the refund according to our policy.

Your satisfaction is very important to us, and we are always here to assist you further. If you have any additional questions or need clarification regarding the return process, we kindly invite you to contact our customer care team directly at:

services@silksilky.com

We will be more than happy to review your case in detail and provide you with personalized assistance.

Thank you again for your feedback and for giving us the opportunity to improve.

Kind regards,
SILKSILKY Customer Care Team

Antwort von SILKSILKY

21. Feb. 2026

Dear Customer,

Thank you for sharing your feedback. We are truly sorry to read about your experience and sincerely apologize for the frustration and inconvenience caused.

First of all, please allow us to explain that the delay in our response was due to the Chinese New Year holiday. Although we arranged staff to work in shifts during this period, the significantly increased volume of emails resulted in slower replies than usual. We deeply regret that our response was not timely and fully understand how this may have caused concern.

Due to the holiday schedule, the processing of return labels was also delayed. We sincerely apologize for this inconvenience. In the meantime, we have already provided you with an alternative solution via email to ensure that your return request can still be properly handled.

We would also like to clarify that SILKSILKY is a legitimate and responsible company. We do not intend to mislead or pressure any customer to keep an item. Our goal is always to offer flexible solutions and assist our customers in the best possible way. If you prefer to return the item, we will respect your decision and continue to support you in accordance with our return policy.

Regarding order DE4444150163, please rest assured that your case is being followed up. We kindly ask you to contact us directly at services@silksilky.com so we can prioritize your case and provide a clear and satisfactory resolution as soon as possible.

We sincerely apologize again for the inconvenience and misunderstanding. Your satisfaction is very important to us, and we truly hope to resolve this matter promptly and restore your confidence in our service.

Kind regards,
SILKSILKY Customer Service

Antwort von SILKSILKY

5. Feb. 2026

Dear Customer,

Thank you for taking the time to share your experience with us. We are truly sorry to hear that you feel disappointed, and we sincerely apologize for the inconvenience this situation has caused you.

We are very sorry that the trousers you received arrived defective. After reviewing your comment, we understand that our team offered a 20% refund for the issue and that you agreed to this solution. We deeply regret that, even after some time has passed, you have not yet received the refund as expected.

Please rest assured that SILKSILKY would never intentionally delay any agreed refund. This is certainly not the experience we want for our customers, and we take your concern very seriously. The delay may be related to order verification or a processing issue, which we would like to check for you as soon as possible.

To help us locate your case and resolve this matter promptly, we kindly ask you to contact us at services@silksilky.com and provide your order number. Once we receive this information, our customer service team will prioritize your case and follow up with you until the refund is properly completed.

We sincerely appreciate your patience and understanding, and we truly regret the frustration this has caused. Your feedback is very important to us, and we hope to have the opportunity to restore your confidence in SILKSILKY.

Warm regards,
SILKSILKY Customer Service Team