SILKSILKY Bewertungen 9 521

Antwort von SILKSILKY

Aktualisiert am 4. Feb. 2026

Dear Customer,

Thank you for taking the time to share your feedback. We are truly sorry to learn that the return process has been frustrating for you, and we sincerely apologize for the inconvenience this has caused.

We would like to kindly clarify that our customer service team has already provided you with the return address on multiple occasions. At present, we do not have a return warehouse in Switzerland, so returns need to be sent to our designated warehouse in Germany or US. This is the standard return procedure for orders from Switzerland.

We understand that repeating the same information can be tiring, and we are very sorry if the communication did not feel smooth or consistent on your side. Please rest assured that our team has been handling your request according to our established return process and has no intention of causing any delay or confusion.

For full transparency, our return policy clearly outlines the return process and warehouse arrangements, which you can review at the following link:
https://silksilky.com/policies/refund-policy

If you still require assistance or would like us to resend the return address clearly in one message, please feel free to contact us directly at services@silksilky.com. We will prioritize your case and do our best to assist you further.

Thank you for your patience and understanding.

Kind regards,
SILKSILKY Customer Service Team
📧 services@silksilky.com

Antwort von SILKSILKY

4. Feb. 2026

Dear Customer,

Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating it must have been to wait so long without receiving your order.

After carefully checking our system, we were unable to locate any order associated with this review, nor could we find any email correspondence from you. Please rest assured that if we had received your email, our customer service team would never intentionally leave it unanswered.

We sincerely apologize for any inconvenience this situation may have caused. To help us investigate this matter further and ensure proper follow-up, we kindly ask you to contact us directly by email at services@silksilky.com, and provide your order number and the email address used when placing the order.

We are committed to providing responsible and reliable service, and we would truly appreciate the opportunity to look into this case for you and clarify what happened.

Thank you for your time and understanding.

Warm regards,
SILKSILKY Customer Service Team
📧 services@silksilky.com

Antwort von SILKSILKY

29. Jan. 2026

Dear Customer,

Thank you for sharing your feedback, and we sincerely apologize for any inconvenience and frustration this situation may have caused.

We would like to kindly inform you that our customer service team has already contacted you within 24 hours after receiving your request regarding the return. Please check your email inbox as well as your spam/junk folder, as our reply may have been filtered there.

If you still cannot find our email, please do not hesitate to contact us again at services@silksilky.com. Kindly include your order number and registered email address, and we will immediately prioritize your case to ensure your return request is handled promptly.

We truly regret any misunderstanding or delay and appreciate your patience. Your satisfaction is very important to us, and we are committed to providing you with proper support and a smooth return process.

Kind regards,
SILKSILKY Customer Service Team
📧 services@silksilky.com

Antwort von SILKSILKY

22. Jan. 2026

Dear Customer,

Thank you for sharing your feedback. We are truly sorry for the frustration this situation has caused you, and we appreciate the opportunity to clarify the matter.

According to our records, you contacted us for the first time yesterday, and we responded as promptly as possible. Please understand that in order to provide accurate assistance, we need time to verify each case carefully. At the same time, we are currently handling a high volume of inquiries, and our team is working urgently to respond to every customer as quickly as possible — we sincerely apologize if this felt delayed from your perspective.

Based on the photos you provided, it is unfortunately very clear that the parcel was tampered with and the contents were stolen during transit. This type of incident is regrettable and completely beyond our control.
For transparency, the recorded outbound weight of your parcel was 1086g, which makes it impossible for the shipment to have contained only a fitted sheet. It certainly also included the duvet cover when it left our warehouse.

That said, we do not wish to leave you without support. We are absolutely willing to provide you with a reasonable solution and kindly ask that you continue the conversation with us so we can resolve this matter properly.

We value your trust and sincerely hope to turn this experience around for you.

Kind regards,
SILKSILKY Customer Care Team
services@silksilky.com