SILKSILKY Bewertungen 9 519

Antwort von SILKSILKY

19. Dez. 2025

Dear Customer,

Thank you for taking the time to share your experience with us. We are truly sorry to hear about the disappointment you felt with the silk underwear set for your husband. We completely understand how frustrating it must be when a product does not meet your expectations—especially after carefully following the recommended care instructions before the first wear.

Please accept our sincere apologies for the issue you described with the top’s neckline becoming stretched after washing. This is certainly not the experience we want our customers to have, and your feedback is very important to us as it helps us identify and improve any potential quality concerns.

We would very much like to look into this matter further and provide you with an appropriate solution. Could you please contact us by email at services@silksilky.com and kindly include your order number as well as, if possible, a photo of the item? This will allow our support team to review your case in detail and assist you more effectively.

Once again, we are very sorry for the inconvenience this has caused and for the disappointment you experienced. We truly value your trust in SILKSILKY and hope to have the opportunity to resolve this issue to your satisfaction.

Warm regards,
SILKSILKY Customer Care Team

Antwort von SILKSILKY

14. Dez. 2025

Dear Customer,

Thank you for taking the time to share your experience. We are truly sorry to hear about your frustration, and we sincerely apologize for the inconvenience this situation has caused you.

We understand how disappointing it can be when the return process does not meet your expectations. Please allow us to clarify and address your concerns transparently. For customers in Germany, we do provide a return label option to make the return process more convenient. In order to offer this service, we do need to bear part of the return cost ourselves, and the €5 fee you mentioned is only a partial charge, with the remaining cost covered by us. Our intention is not to inconvenience customers, but to make the return process simpler and more accessible.

Regarding the delay in receiving the return label, this is certainly not the experience we want for our customers. We are very sorry if the email response or label delivery was delayed, especially during periods of high order volume. This is not a case of fraud, and we deeply regret that our service fell short in your case.

Please rest assured that we are continuously improving our customer support and return procedures to avoid similar issues in the future. We would very much appreciate the opportunity to resolve this matter properly for you.

For further assistance, kindly contact us at services@silksilky.com with your order number, and our customer service team will follow up with you as soon as possible.

Thank you for your feedback—it helps us improve.

Warm regards,
SILKSILKY Customer Service Team