Silverseas Bewertungen 

Oh my goodness!! I was enquiring about a cruise.. I emailed them to call me, as it’s a charged call if you call them. In the meantime I had looked at the reviews and was instantly put off.. I had no intention of booking a cruise with Silverseas. A woman called Maria rang me, I said I had changed my mind, she asked why, I told her the reviews had put me off, she asked what kind of reviews! Have you not seen them I asked, the response shocked me, but didn’t surprise me after reading the reviews..“we don’t take any notice of reviews as they’re not verified” She then tried to convince me that they were a brilliant company and deal with all claims and always refund money!! Not according to the reviews I say..”they’re just people who want to complain, they’re making it up”. As a single female pensioner, I think I had a narrow escape thanks to the reviews.

Just got off a 14 day cruise Singapore to HongKong
It’s haven’t taken R C to long to start ruining a good
Brand wines selection is so cheap could not find
A decent wine on the whole cruise.
And now they give you a standard internet package
You can’t make calls on What’s App you need to
Update and pay extra $28 dollars a day terrible
The tours on shore per port that are included are
Really poor quality
Paid for an evening dining experience in Saigon and that was not much better we will be after doing 10
Cruises with them staying with Regent from now
On .
R IP Siverseas

Embarkation was a breeze, within 15 minutes we had an our cabin and off to lunch. From start to finish the service was impeccable, I didn’t find any staff who weren’t friendly and helpful. The food was great with plenty of restaurant choice. For a small ship the entertainment staff were very good. The guest lecturers were very interesting. Cabins are large with shower and bath, a walk in wardrobe and king size bed, there is also 24 hour room service. Also the included excursions are good. We thoroughly enjoyed our cruise although we did miss one of the ports we were looking forward to because of bad weather. As the title says, fantastic cruise.

If you have booked the South Africa cruise cancel it! Trust me! Believe it or not, we are the type of people that Never complain, we always find a silver lining… this has been a VERY EXPENSIVE boat ride! We have been to SA before and I bragged about it…but I feel badly for our friends that have not! WE HAVE SEEN NEXT TO NO WILD LIFE. Everyone know’s you don’t go out in the middle of the afternoon.. but they sell out the morning so there you are! You can’t go anywhere at any of the ports, it is too dangerous, first time I have done No shopping! :) Go to South Africa and explore and then go on a beautiful safari and fly to different areas! This is a night mare!!!!!!! But everyone on the ship is lovely! Give them a 9 out of 10 for that! Food 6, excursions 1minus!

The Hotel Management of this Cruise Line is fantastic in all areas. The Expedition Staff etc were NOT! I am back from their North WestPassage Cruise.
I am severely Brain and Nerve Damaged and am Partially-Sighted. I do NOT need any medication or medical help, BUT I do need common courtesy and Assistance when going ashore. My Balance is very poor, and my walking speed is slow! Assistance was sort, but NOT given.

Very poor customer service, they can't even spell my name correctly after three months of trying. My advice is stay clear of them

Took a Silverseas cruise which wss fine. Booked another online as was advised great discounts. Not so! They upped thrme price then create onboard discount back to original price!!!!
Now 6 attempts for a refund and they now ignore my emails.
Avoid Silverseas at all costs.

Once a wonderful cruise line. Now a complete mess

Booked via imagine cruising for a trip to China and then joining Silversea cruise to Singapore for my 60th birthday. Due to go October 2025. First time with Silversea.
Created a mysilversea account, then realised that it was already pre populated with someone else’s details who has the same name. Wrong date of birth. Phoned Silversea 4 times. 3 hours on the phone with them.Apparently all their customer service are now in the Philippines. I actually asked the person I was speaking to where he was as they seemed to be struggling with U.K. addresses. Finally spoke to someone who said they could change it. They did. Happy days. Thought it was sorted. Then next time I logged in it was back to the original wrong information. I’m stressed. I’m losing sleep over this! They are unable to help. I will just have to cancel. This is awful

Well the most extraordinary thing has just happened while booking a holiday with Silversea via iglu.
We were offered a very good deal agreed with iglu cruises and i thought agreed with Silversea.
According to iglu silversea agreed a free upgrade to a veranda room for the same price as a panorama cabin. These were sold out. This was all agreed details taken deposits paid. Then just 2 hours later we received a phone call from iglu to say Silversea wouldn’t honour the deal that they had agreed too . Needless to say iglu were v apologetic and did their best to fine up with a solution Very sharp practice by Silverseas/royal Caribbean v disappointed.

The booking process hard sale. this is the last best price and you have a massive discounts need to buy now. once they’ve got your money the Service is absolutely appalling. Nobody answers your emails your left hanging for months. None of your questions are answered the door door. Service is a lie that give you 50 miles and then you’ve got to pay £270 each way and you can not get a quote until 3 weeks before. by then you are unable to book with anybody else. if you want to book an extra night in a hotel, if you did it on your own it would cost £200 for two people in Japan with silver seas £680 per person. If you do not book with silver seas then all your transfers to the ship from the hotel and back to the airport are then cancelled. The service on board is poor. lots of waiting. They advertise that there are two staff per person, but I would like to know where all the staff are.

Dear Mr senior VP for customers, my wife and I joined the Silver Whisper in Barcelona for a 10-day cruise around Spain to Lisbon.
It was my first trip with you and my fist Holiday for seven years after illness which left me in a wheelchair so we had high expectations which according to good friends Silverseas could provide .
It was a great trip as far as the facilities on the Ship were concerned. The Cuisine was excellent, and the Crew took exceptional in taking care of us.

However, you do have some way to go as far as looking after Disabled persons and so I would like to draw your attention to the following points:

Accommodation: the cabin was very generous in size but had a few problems.(Ther are only 2 Cabins which are suitable for disabled)
1) Access to the balcony was not possible at first but after speaking to the Guest relations manager she did an exceptional job had it fixed the same day. I could then access the balcony under my own steam.

2)The entrance to the room and bathroom had a small but difficult metal strip which was hard to overcome.

3)The shower curtain was difficult to operate from the wheelchair this was corrected temporarily using a shoehorn!!.

4)the bed position did not allow my chair to enter the space between bed and wall. Need min of 75 cm.

The Ship: itself had many entrances and exits many of which were not easy to use.
The Ramps to get on board/exit the ship were a horror for me being extremely steep. In Lisbon I had to be carried off by four gentlemen. Who really had a job to do it.
They stopped 5 times before I was on the quey side for them to recover strength.

Excursions: I was expecting to make at least two as described by yourselves as suitable for wheelchair persons.
In actual fact this came down to one, but when I asked about the transport to used it turned out that I would have to negotiate Steps in a Coach. i.e. it was a normal bus not equipped for wheelchair usage.
This was especially upsetting as not only was I confined to the Ship but that as I paid for all-inclusive, I was paying for something I could not use!!!! I would like a refund please!

In summary: if you are going to advertise that you have disabled faculties you still have a lot of work to do.!! Especially in the getting on and off the ships.

Making excursions suitable for disabled people 4hrs is just too long without people to push people in wheelchairs as most of these will be older and not as fit as would be needed.
Looking at things from a disabled person viewpoint. I suggest that you ask such a disabled person to do a tour of the Ship(s) as I have learnt that able bodied people just don’t see the problems.
I would appreciate your view on my comments as you might think a little more about the future. Society is living longer and that means that there will be more disabled people around its around 25% of the UK population now.
Silverseas answer I can saywas notvery helpfull and the rquest for some refund for the excursions not taken was totally ignored.
I treid to add it to the above but it seems that there is a limit on the size of answer

It always best to leave it a while after a bad experience in order to put things into context. Silver seas isn’t the company it was ten years ago. The trouble is it still trades on the same claims. Ten years ago your suite came with an almost unlimited mini bar with your choice of drinks, snacks in the suite were plentiful. Not now. Some days we were lucky to have soft drinks replaced. Snacks on a twelve night cruise consisted of one bowl of crisps left in our suite one evening. We were allocated a butler who we saw on three occasions in the whole cruise. It was as bad trying to get served in the bar areas. A premium priced cruise with sub par service. Never trust them again.

Booked a trip on Silverseas Whisper that had a delay coming out of dry dock for an Adriatic cruise May 2024. Issues with the refurb and staffing caused onboard complaints by many travellers . I have asked for a proposal of a refund as certainly didn’t receive 5* service to be told they never claim to be 5*(the cost says otherwise) and offered me a cruise credit which is available to anyone booking a cruise! As if I want to now travel with them again. They admit to issues so cannot understand why they just don’t own it and give some money back .

I booked a trip for July 2025. I was excited the cruise excursions were included until I found out after making a 500.00 non refundable deposit/credit that the included excursions were only available one 6:30 am, one 7:00am and one 8:00 am the others you couldn’t book yet. My husband is not a morning person and even though I am 6:30 and 7:00 am is even early for me!!!
I plan on canceling which gives them an extra 500.00🙁 will not try sailing with Silver Sea again!!!

I booked and paid a deposit for a cruise, Silverseas confirmed my booking. Silverseas then cancelled that cruise and suggested an alternative which I accepted, when I received the new invoice it transpired that my original deposit was used to give a’customer services adjustment’ and another deposit was required which would make my total deposit almost £5000. Oh, and the alternative cruise is over £2000 more than the original, I think customer services need some training.

We have just done an Expedition cruise round the British Isles.
I have read some of the negative reviews and cannot believe this is the same company! The booking staff (Jamie) was amazing, always helpful and very knowledgeable . The cruise itself was absolutely wonderful. The expedition team were brilliant, the butler and room steward were superb and the food in the main dining room was the best we have ever had.
Nothing was too much trouble and Silversea is now our favourite cruise line , overtaking both Regent and Seabourn!

I SCHEDULE MY 70TH BIRTHDAY 11 DAYS MEDITERRANEAN CRUISE WITH BIG SUITE, AIRLINE AND PRE AND POST PACKAGE. NEED SOME DETAILS. AFTER 8 CALLS, TALKING TO A SUPERVISOR, CALLING THE 800 NUMBER, NO ONE CALL US BACK. THEY DID NOT EVEN CHANGE MY ADVISOR AS REQUESTED. WE CANCEL, AND THEY STILL STAY WITH THE $500 pp DEPOSIT. WORST CUSTOMER SERVICE IN A SUPPOSE ULTRA LUXURY LINE. (the story is longer)

We have previously done four long cruises with Silversea. All great. Fall 2023 in the Mediterranean - What a letdown! New owners have ruined this cruise line. Our butler was great. The rest was a disappointment. Food, excursions - not better than any much cheaper line. I Will never travel with them again. And I was not alone thinking this. On every excursion main topic with fellow pasengers was how disappointed everyone was. They are worth three stars if you do not consider the price. One star If you care about money.

Had a bad start boat 3 days late. But thinking that's ok silversea will look after us??? Well we had breakfast at the hotel but they made catering arrangements for lunch and evening ( not much better than school dinner) plus red white or Beer only with food! Wait are we not 6* ? Obviously not ? Then onto the boat looking forward to our trips especially Singapore THEN MY PARTNER JUST BEFORE SINGAPORE BECAME UNWELL SO UNWELL WHEELCHAIR FROM BOAT TO HOTEL TRANSPORT 2 DAYS IN HOTEL FLIGHT HOME STRAIGHT TO ANOTHER DOCTOR TESTED AND. ''SALMONELLA'' YES SALMONELLA....... So not only did we have a bad start under the care of SILVERSEA my partner contracted SALMONELLA. Yes I complained and NO NO SORRY NO ACKNOWLEDGEMENT THEY WAS TO BLAME FOR ANYTHING
ITS BEEN RAISED AND A LINE NOW DRAWN UNDER MATTER CLOSED. WELL ITS NOW MID APRIL AND LAST TESTED POSITIVE FOR SALMONELLA. THANKS FOR THE CARING SIDE OF SILVERSEA AND OUR LONG LASTING MEMORIES AND LONG LASTING SALMONELLA.

I recently had to cancel my Silver Sea Muse cruise due to a medical emergency. I qualified and received a 25% refund as per the policy. I reached out to Silver Sea and requested credit on compassionate grounds. The cruise was fully sold out, with a full wait list and there is no doubt that they replace us at full price. Despite being a luxury cruise line which prides itself on service and customer care, six weeks later they are continuing to string me along with polite promises. In the meantime, they have deposited our $27,000+ penalty and to add insult to injury charged us a $150 per person “processing” fee to cancel our Air Canada flights. It has been a very difficult time and I am extremely disappointed in their lack of compassion and response. I will be rebooking our cruise but not with a cruise line who only cares about the bottom line.