I had a few queries about an experience around gift vouchers, eligibility and when time slots would be available to book. Eryn was very helpful and responded promptly and has offered to follow up and... Mehr ansehen
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Das sagen Bewerter
Really happy with customer service who helped sort tickets out for 2027 for wheelchair accessibility for our daughter in her favourite place. Very quick response once we filled our forms out and sent... Mehr ansehen
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Being visually impaired, its a worry trying to get to attend events i grew to love when I had fill vision. With Solverstone, being able to take a personal assistant at no extra cost is such a relief a... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Kontaktinformationen
JBC Silverstone Circuit, NN12 8TN, Silverstone, Vereinigtes Königreich
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
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Elliot from Silverstone was excellent
Elliot from Silverstone was excellent
We needed to upgrade tickets from Sunday to whole weekend due to date change
Excellent communication via email to start with, then changed by a phone call. Couldn’t have been easier.
Thank you Elliot
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your fantastic review!
We’re delighted to hear that Elliot was able to make upgrading your tickets to the full weekend so straightforward. It’s great to know that the communication and service made the process easy for you.
We’ll be sure to pass your kind feedback on to Elliot. We hope you have an amazing weekend at Silverstone!
I wish all enquires were dealt with as…
I wish all enquires were dealt with as good and quick as mine was .Ellen was quick to sort out my problem,i booked 3 seats for the F1 and after my daughter decided she wanted to come too, i couldnt get the seat next to us and didnt want to seperate us so contacted Ellen at silverstone and she was super helpful and moved our 3 seats so we could sit together....Brilliant service
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your fantastic review!
We’re delighted to hear that Ellen was able to help move your seats so the whole family could sit together. We’ll be sure to pass on your lovely feedback to her, she’ll be thrilled to hear it!
We hope you all have an amazing time at the F1 and look forward to welcoming you to Silverstone!
What a faf to get tickets
I had a very good time at Silverstone The only problem that I experienced was getting the tickets such a faf having to down load a app as I haven't a device that I can use there must be another way to get tickets to people.
Perhaps Emailing the tickets to customers would be an answer.
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your review. We’re really pleased to hear you had a great time at Silverstone!
We’re sorry to hear that accessing your tickets was more difficult than expected. We appreciate your feedback regarding email tickets and understand that not everyone has a compatible device. We’ll be sure to pass your comments on to the relevant team as we continue looking at ways to make the ticketing experience as easy and accessible as possible.
We hope to welcome you back to Silverstone again soon!
Having visited for the Grand Prix we wouldn’t recommend to families who want a safe environment
Having visited for the Grand Prix we found ourselves in a situation where we had to report a serious crime on a minor to staff. Initially we were told by an event coordinator because they didn’t witness it then it didn’t happen and to go away. We did and the serious crime happened again but on reporting it again this time we were listened to. Police had to be involved who tried to work with Silverstone to obtain CCTV footage. This not only took days but apparently hasn’t saved meaning the police investigation couldn’t progress. It would appear if anything happens during their live event they are too concerned with publicity than public safety.
I reported it to customer services via their online request. Having chased multiple times over two months for a response I finally got one, no acceptance of what happened, no outcome of what steps they took to address the lack of safeguarding shown to us and no offer of redress. Their responses have been insincere and not proactive. Despite asking for it be escalated they have again gone on to not responding.
Completely disappointing behaviour by a company of this size.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
We fully appreciate that frustrations and emotions are understandably high given the seriousness of the concerns you have raised.
It would not be appropriate for us to comment publicly on the specific circumstances, actions taken, or any information relating to the situation
We would, however, like to reassure you that Silverstone takes safeguarding extremely seriously. We have a substantial team of trained safeguarding officers supporting our major events, backed by the appropriate professional and official resources that form part of the wider safeguarding and safety framework for major UK events. Our safeguarding processes and procedures are governed by established protocols to ensure concerns can be appropriately reported, managed and escalated.
Where matters are subject to external investigation, it is important that we respect that process and do not comment in a way that could compromise or prejudice the work being undertaken.
I didn't add on inner track tickets
I didn't include inner track tickets to my main F1 tickets and was skeptical in using the online help service to get these added on but the response and assistance was super quick - thank you
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your lovely review!
We’re delighted to hear that our Customer Service team was able to quickly assist you with adding your Inner Track tickets. We completely understand the hesitation around using an online help service, so it’s great to know we could make the process quick and easy.
Thank you again for taking the time to leave a review, and we look forward to welcoming you to the F1 in 2027!
Absolutely awful
Absolutely awful. Purchased protection cover on top of the tickets which were only bought 1 week ago for July 2027 and refused a refund. Do not waste time purchasing tickets with protection cover. Absolute scam!
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to leave a detailed review. We’re sorry to hear you’re disappointed with the outcome and understand how frustrating this must be.
Our booking protection is provided by XCover and is subject to their own terms and conditions, which we recommend all customers read before selecting cover. By purchasing the protection, you agree to these terms.
Claims are assessed directly by XCover, and if they determine that a refund request doesn’t meet the policy conditions, they will decline the claim. To ensure fairness and consistency for all customers, we’re unable to issue a separate refund where an XCover claim has been declined.
We appreciate this may not be the outcome you were hoping for and hope this clarifies how the protection works. Thank you for your comments and for bringing this for our attention.
Big shout out to Nicky
Big shout out to Nicky this morning who helped me with my CarFest issue. Awesome service and quickly remedied. Thank you xx
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your lovely feedback! We’re delighted to hear that Nicky was able to help with your CarFest query and resolve the issue so quickly.
We’ll be sure to pass your kind words on to Nicky, who will be thrilled to hear your feedback. Thank you again for taking the time to share your experience, and we look forward to welcoming you to Silverstone!
Mainly good RE Personal Assistant…
Mainly good RE Personal Assistant application althought again could be easier to find scheme and its FAQ and terms on the site with clearer info
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share your feedback. We’re pleased to hear that you had a positive experience with the Personal Assistant application process.
We appreciate your comments regarding how easy it is to find the scheme, FAQs and terms and conditions on our website. We understand how important it is for this information to be clear and easy to access, and we’ll be sure to share your feedback with the relevant team as we continue to improve the experience for our guests.
Thank you again for your valuable feedback, and we look forward to welcoming you to Silverstone!
Looked after very well again this year
Looked after very well again this year, no problem booking tickets.
Then contacted them for a careers ticket, sent them the paperwork and all done within a week.
Great service again thank you very much, to all who deal with the disabled st Silverstone.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your wonderful feedback and for your continued support of Silverstone. We’re delighted to hear that you were well looked after again this year and that your ticket booking went smoothly.
It’s also great to hear that our Accessibility Team were able to assist with your carer ticket and have everything arranged for you within a week. We’re committed to making the experience as straightforward and accessible as possible, so it’s lovely to know that the team were able to provide the support you needed.
We’ll be sure to share your kind words with everyone involved. Thank you again, and we look forward to welcoming you back to Silverstone!
F1 Booking
I booked tickets was not sure if i had booked correctly, so I reached out to the silverstone team there is no phone number which I think there should be! but I had a positive response and they were in touch quickly a few days and sorted out my booking and they were very supportive and friendly service gave me the information i needed so a happy customer 😀
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share your experience. We’re pleased to hear that our team were able to quickly get in touch, reassure you about your booking and provide the information and support you needed.
We’re also glad to hear that you found the team friendly and helpful throughout the process. We appreciate your feedback regarding telephone support and will ensure your comments are shared with the relevant team.
It’s great to know you’re a happy fan, and we look forward to welcoming you to Silverstone!
Always quick to respond and answer any…
Always quick to respond and answer any questions. Very helpful thank you.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your kind feedback. We’re pleased to hear that our team are always quick to respond and able to answer your questions and provide the help you needed.
We really appreciate you taking the time to share your experience, and we look forward to welcoming you to Silverstone!
I recently contacted them about an…
I recently contacted them about an enquiry with my grandstand seat. Not only did i get a prompt response they highlighted i had made a mistake and provided an alternative without charge, which i was grateful for. Very happy with the customer service
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your lovely feedback!
We’re pleased to hear that our team were able to respond promptly to your enquiry and identify the issue with your grandstand seat. It’s great to know they could provide a suitable alternative at no additional cost and help resolve everything for you.
We’re delighted that you were happy with the customer service you received, and we’ll be sure to share your kind comments with the team. We look forward to welcoming you to Silverstone!
All sorted
We left our phone number and a request for an upgrade from our previously booked tickets, they called us and everything was sorted very efficiently thank you so much Ellen
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your feedback, and we’re sorry to hear that you were waiting longer than expected for a call back regarding your ticket upgrade.
During our general on-sale periods, our Customer Service Team receives a particularly high number of enquiries, which can sometimes result in longer response times than usual. We’re pleased that a member of the team was able to get back to you within two days to assist with your enquiry.
We appreciate your patience and understanding during this busy period, and we hope we were able to help resolve your ticket query. We look forward to welcoming you to Silverstone!
thanks to the Silverstone team…
Just want to thank the Silverstone team for being so helpful especially Elliot we can now relaxe and look forward to 2027 F1 at Silverstone for my 60th Birthday can’t wait fantastic track what an atmosphere
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your wonderful feedback! We’re delighted to hear that Elliot and the Customer Service team were able to help, and that you can now relax and look forward to celebrating your 60th birthday with us at the 2027 F1.
It’s fantastic to hear how excited you are for the event and that you love the atmosphere here at Silverstone. We’ll be sure to pass your kind words on to Elliot and the team.
We can’t wait to welcome you to Silverstone for what sounds like a very special birthday celebration!
Wasted morning
Trying to book Carfest tickets on the Super Early Bird. I was invited to apply, I then got an email telling me I could buy tickets on the Super Early Bird. I wasted a morning trying to resolve it. I emailed and messaged everyone I could find. Tried on all my devices and browsers, I still couldn’t buy a ticket.
As it happens, that link only applies if you have attended last year!!! They don’t tell you that when they invite you to apply, they don’t tell you when you apply, they don’t tell you when they send the link to tickets page. The link works but you can’t buy tickets and they still don’t tell you why.
Lots and lots of people hacked off with the lack of professionalism.
I still don’t know if the link will work tomorrow!!
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
We’re really sorry for the frustration and time you spent trying to access the Super Early Bird tickets. We completely understand how confusing it must have been to receive the link, only to find you were unable to complete a purchase.
To clarify, the Super Early Bird booking link was exclusively available to customers who attended CarFest this year. Unfortunately, if you did not attend this year, the offer would not allow you to proceed with a booking.
It certainly wasn’t our intention for customers to spend time trying different devices and browsers believing there was a technical issue when you shouldn't have received the link in the first place
Excellent Customer Service
I had issues with the website when recently purchasing tickets for the 2027 F1. Elliot, ( request number 258108) in the customer service team was extremely helpful, he responded very quickly, giving advice and correcting the issues I had, on more than one occasion.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share your feedback. We’re pleased to hear that Elliot was able to assist you with the issues you experienced when purchasing your 2027 F1 tickets and provide helpful advice throughout.
It’s great to know that Elliot responded quickly and was able to resolve the issues for you on more than one occasion. We’ll be sure to pass on your kind comments to him.
Thank you again for your patience and for sharing your experience. We look forward to welcoming you to Silverstone for the 2027 Formula 1 event!
Exceptional Accessibility Support at Silverstone
I cannot praise the accessibility team at Silverstone highly enough. They are understanding, helpful, and committed to making experiences accessible to everyone. Thanks to their support, opportunities that might otherwise be unavailable become possible. Silverstone is a wonderful venue with an exceptional team.
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your wonderful and thoughtful feedback. We’re delighted to hear that our Accessibility Team have been understanding, helpful, and committed to supporting you throughout your experience at Silverstone.
We’re passionate about making our events and venue as accessible and inclusive as possible, so it means a great deal to hear that our support has helped make opportunities and experiences possible for you. We’ll be sure to share your kind words with the team, who will be thrilled to hear them.
Thank you again for taking the time to share your experience. We look forward to welcoming you back to Silverstone!
Always super helpful
Always had such a great experience with the team at Silverstone. I had some queries and ticket questions and requests, so I asked hoping I would get an answer. Within 24 hours Elliot was quick to respond last year and this year Nicky was just as swift. Both dealt with everything I wanted and solved all my problems. Thanks. 🙏🏻
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your wonderful feedback and for your continued support of Silverstone. We’re pleased to hear that you’ve consistently received such great service from our team.
It’s fantastic to know that both Elliot and Nicky were able to respond promptly to your queries and ticket requests, and that they were able to resolve everything for you. We’ll be sure to share your lovely comments with them both.
Thank you again for taking the time to share your experience. We look forward to welcoming you back to Silverstone!
Very prompt and useful response
Very prompt and useful response. My question was answered. Many thanks Sam for your assistance
27. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your kind feedback!
We’re pleased to hear that you received a prompt and helpful response and that Sam was able to answer your question and provide the assistance you needed. We’ll be sure to pass on your lovely comments to Sam.
Thank you for taking the time to share your experience, and we look forward to welcoming you to Silverstone!
I have a disability and used the…
I have a disability and used the accessibility section of the websund the information I was looking for
The support team extremely helpful and help me through booking tickets ect
All in all a good experience
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share your feedback with us!
We’re pleased to hear that you found the accessibility information on our website helpful and that our support team were able to provide the support and guidance you needed throughout the ticket booking process.
It’s important to us that our guests feel supported and have access to the information they need when planning their visit, so we’re delighted to hear that you had a positive experience. We really appreciate your kind comments and look forward to welcoming you to Silverstone!
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