Silverstone Bewertungen 

Booking was fast and accessibility support afterwards was excellent. Just need better clarification on the website on how to book disabled parking.

Had a query regarding F1 2027 parking. Contacted silverstone support and they quickly sorted everything out for me.
Brilliant as always.

Dealt with my query quickly and were able to assist.

What an amazing way to help & support people who are struggling with their health.
Thank you all
David S

Really happy with the customer service we received when sorting tickets out for the 2027 race . My son needs a companion to enable him to attend his favourite venue to watch the sport he’s so passionate about .
Thank you so much

I’ve been really impressed with the way Silverstone handled my Personal Assistant application. Rather than simply applying a blanket policy, they took the time to review our individual circumstances and consider the application on its own merits.

They have agreed to provide two PA tickets, which means I’m able to bring both of my disabled sons to the Formula 1 next year and support them both appropriately throughout the day.

One of my sons will also be celebrating his 16th birthday around the time of the Grand Prix, so being able to attend together will hopefully make an already exciting experience even more special for him.

I really appreciate the understanding and flexibility Silverstone have shown. For families with additional needs, this kind of individual consideration can make the difference between an event being accessible or simply not possible for us. Thank you to the accessibility team for taking the time to listen and consider our circumstances.

Val at Silverstone was so lovely & helpful when I needed to add an additional childs ticket to my booking, as it wouldn't let me do it online. She was very responsive and called me to sort over the phone almost immediately after I emailed to say I was having issues. As Silverstone is so big, I expected to be on hold, never be able to get through, but she was on it. Thank you Val.

Really happy with customer service who helped sort tickets out for 2027 for wheelchair accessibility for our daughter in her favourite place. Very quick response once we filled our forms out and sent extra info they needed. They refunded us back the extra we had paid straight away too. Thank you so much. Every year we have booked for accessibility customer service have been so helpful.

Extremely happy with the support and guidance received very quick responses from staff

Disappointing Accessibility Policy – No Flexibility or Understanding

Extremely disappointed with Silverstone’s approach to accessibility and complimentary Personal Assistant (PA) tickets.

We purchased our tickets through Ticketmaster, using the accessibility information provided. The accessibility link on Ticketmaster directed us to Silverstone’s website, so we believed we were following the correct process.

However, when we contacted Silverstone to arrange a complimentary PA ticket, we were informed that this was only available to customers who had purchased tickets directly through Silverstone.

Despite explaining the circumstances and asking whether a separate complimentary PA ticket could be issued, Silverstone refused, stating that their ticketing system does not allow exceptions for third-party bookings.

While I appreciate that different ticketing systems may have limitations, surely accessibility should be about supporting disabled customers rather than rigidly enforcing administrative processes?

We weren’t asking for special treatment, simply the same accessibility provision available to customers who booked through a different platform.

The lack of flexibility or willingness to find an alternative solution is incredibly disappointing, particularly from such a major venue.

Accessibility should not depend on where you purchase your ticket. Silverstone really needs to review this policy to ensure disabled customers are not disadvantaged by confusing booking arrangements.

I emailed regarding the status of an accessibility ticket for my daughter. My query was resolved promptly and professionally, without any fuss. Very happy with the service.

I had to contact Silverstone as was having trouble adding extras to my tickets . They came back to me promptly and sorted out the problem quickly .

This is the third time we have been to silverstone to watch the F1, and each time the customer service has been very easy to contact and have sorted my accessible PA ticket out without any problems.

I have been emailing a lady called Sue, who was brilliant. she guided me through process, made it relatively simple to do. i can only give her 10/10, in fact i would give her 12/10 if possible. It my first time using this system and although i think the PA process could be made simpler i managed to do it. thank you Sue you are a star.

Great help, perfect communication
Thank you

I won a 1 seater experience, and asked all details i needed to know and what to do , my response was quick and very clear , i then lost my information i needed and replied once again for it all and within hours i was sorted out again , very quick to reply fantastic service

Really helpful and super fast response. All sorted very quickly. Thank you!

Elliot from Silverstone was excellent
We needed to upgrade tickets from Sunday to whole weekend due to date change
Excellent communication via email to start with, then changed by a phone call. Couldn’t have been easier.
Thank you Elliot

I wish all enquires were dealt with as good and quick as mine was .Ellen was quick to sort out my problem,i booked 3 seats for the F1 and after my daughter decided she wanted to come too, i couldnt get the seat next to us and didnt want to seperate us so contacted Ellen at silverstone and she was super helpful and moved our 3 seats so we could sit together....Brilliant service

I had a very good time at Silverstone The only problem that I experienced was getting the tickets such a faf having to down load a app as I haven't a device that I can use there must be another way to get tickets to people.
Perhaps Emailing the tickets to customers would be an answer.