SIMPLE Mobile Bewertungen 

Worst customer service ever. Simple mobile just mess

This has to be the dubmbest phone service around. And no wonder its affilliated with the infamous DISHONEST bait and switch kings T-MOBILE. There is nothing simple about it except simply dumb.The app is hard to use! No payment methods found. There is a button for everything but a renewal of monthly payment. Customer service is based somewhere that you hear roosters crow in the background and rep. was totally lost about payment but the rep. needed all card info. Uh. Not gonna do. Simple Mobile's anthem should be circus music because its been carnavilized in all areas of service competency and decency.

Worst phone and customer service. Deactivated my phone and won’t work with me because I don’t know a code I never had to use. Had them for 6 years and no one will help. Go elsewhere!

I wish I could give a zero star to that company. I've been with them for many many years and never was the service as bad as after they got bought by Verizon. Customer support absolutely sucks and getting to talk to a LIVE person is impossible. DO NOT USE this company for your phone service; YOU WILL REGRET IT!

Read the reviews here, they are all around just bad. Proof positive this company doesn't care about its users.

I am extremely displeased with this firm, particularly with a staffer named Romene, badge number 510440, who displayed a complete lack of professionalism. I was denied the opportunity to speak with a supervisor about receiving a refund for a plan I hadn't used and that had been switched to another one. As a result, I ended up paying for two plans, one of which I never utilized.

Such a disappointing experience has led me to consider moving my three lines of service to another provider.

I bought a phone from here and I spent 2 hours on the phone with him. There customer service is trash. Don't waste your money here.

Tried activating my phone service only for me to have to call the company, spent an hour and a half getting help only for one of the workers, john i think his name was to tell me that i "switched my phone number" on the phone im activating when i didnt. Wasted 25 dollars to be able to make calls and texts.

At first the service was regular but in the last two years it got worse, I spent a year and a half calling customer service 2 times a month, one to have one of the three lines on the family plan reconnected because every month they left someone disconnected and The second call to get my money back because they were overcharging me, the same thing all the time, the last time they didn't even give me my money back and I had to open a case with my bank. I switched to Helium Mobile which pays me to use the service, $80 a month for each line, for three lines, do the math... What more can I ask for? Here I leave the referral and you will receive money for using AT8790V .Simple Mobile Never again!!

Such a horrible Service. Their customer service is trash and their coverage is more trash. They have wasted my money and didn't provide any refund for the service that I never used. Wasted so much of my time. Just horrible, stay away!

The worst services ever, in the entire world there are not as bad services as this company. Refilling the services means that you have to pay through thirds which means more expensive. This type of company must be removed from the communication system, it is nothing but garbage.

I've put up with simply moble for the past couple years They recently sent me a verizon sim card so I though service may improve for me No such luck it can't be match to my phone for some reason I've spoken to customer service got no where other than transfered Now I'm off to find another provider for both our lines

We don't even have this mobile service and keep getting autowithdrawls out of our checking. Noone there seems to be able to explain it. $69/month! We had to completely shut down our bank account just to get it to stop! This company is ridiculous!

I’ve seen everyone issue something about bad experiences and I like Simple Mobile, we’re not patient enough this days, something happened and we are expecting to have it fixed in a second. Every company has some sort of issues, and I’m sure you experienced that too. And Reception is good at least for me. Good service for a small money. I am happy with them. And I with them for good some years.

I am definitely gonna switch phone companies. Simple mobile always give me the wrong plan. I paid for the $10 plan unlimited talk, text and 5GB and the representative always do this to me then they act like they can't fix it. They gave me a $10 data add on something I did not ask for. I do not recommend simple mobile I'm leaving you guys real soon. This is to stressful.

Una basura de empresa me robaron el número y no me ayudaron el Costumer Service a recuperarlo y me dijeron que no había ninguna manera de recuperar mi número y encima es un prepago

Could use improvement. Stole 50 dollars from me and refused to give it back. Wouldn’t allow me to contact their customer service because I couldn’t “authenticate” an account I didn’t have with them.

I've been using them since 2016. They were an alight service a few years ago but these last couple years have been horrible. The website is constantly broken and glitching, making it impossibly complicated to do something as simple as pay the bill. It's gotten so bad that I think I'll hop to another provider.

Find another company. There are cheaper options.

I’ve had issues with slow service and 2 days after I pay for my service, my phone goes into “low data mode” even though I haven’t been on my phone unless I’ve been in WiFi.

But this current situation tops it all and is making me switch.
So I tried paying my service Tuesday. I attempted to pay with 1 bank card and they couldn’t process- money was available. I tried a completely different bank card from a completely different bank- couldn’t be processed even though funds were available.
I tried a 3 bank card- again, completely different bank with funds available- couldn’t be processed.
I called customer service regarding this because the money has deducted off the accounts, my simple mobile app says I have service till 2/3/24, but yet when I try to use my phone, I get a message that my phone has been deactivated.
Customer service was no help and was rude. A lot of deflection on their part. It’s my banks that “rejected payments” but it sure is strange how 3 different cards for 3 different banks all conveniently rejected simple mobile but have processed every other payment that I have used them for that day and since.
So here I am, 3 days without phone service and a hold with my banks on every 1 of these payments that totals over $90.

And because this terrible crap hole of a company cannot look at the fact that maybe it’s an error on their end since 3 DIFFERENT cards with 3 DIFFERENT banks failed, I will be switching services.

Slow data bad reception worst service you can ever get take my word on it forreal upgraded to 50$ plan and still my data was very slow lol yall false advertising i don’t see any difference from upgrading from 40$ plan y’all better tighten up fr lol n provide better service

Simple mobile has the worse customer service. I had used them for almost 7 years and had to transfer to a different provider because I was moving to a place where there services was poor. I was able to transfer my no in less than 30min to the new provider without any issues. However, I couldn’t get the ESIM to work on my phone and didn’t have time to go get a physical SIM card. I then tried to transfer my number back to Simple mobile and they showed me hell. When I say hell, it was hell. All the customer service agent I spoke to gave me hell. As in, non of them listen to my complaints or even wanted to help. They just kept transferring me from one agent to the other without paying attention to my complaints. And because they didn’t pay attention to what my complaints was, I kept been transferred to the wrong department.
I was charged for a service while trying to transfer my phone number back to simple mobile. I was told that the transfer will be completed in 24 hours. I waited for almost 48 hours and my phone was still saying port in process. They told me to call my previous provider to ask why the transfer was still not done. My previous provider had already given me all the information I needed to transfer and I had already given the information to simple mobile, yet they couldn’t transfer my number. So I told them just cancel the transfer and refund me back. They cancelled the transfer but refused to refund me. I was told that my information is no longer in their system and that they cannot refund me back the money I paid for the service I didn’t even use. To think that I was on the phone with them for almost 6 hours with 5-6 different representatives and non of them could help resolve my issues. The last representative was even mocking me while saying they are sorry there is nothing they can do for me. I was humiliated by the agent. I had to record my late conversation as a proof and I told him. But anyways, I am never going back to simple mobile even if that’s the only network available