SIMPLE Mobile Bewertungen 

So tonight January 1st 2024 my son tries to make a payment on his simple mobile phone to add data to his phone the system rejected the payment I tried to make the payment off of my debit card the system rejected the payment I go into my bank account but somehow rejected payments were withdrawn from both accounts so as opposed to paying 2708 for his phone bill we end up paying when we called to try to resolve the issue it was the worst experience ever customer service representative number one said there was no one else to speak to and that the payments were rejected I had my bank on another phone line she hears the entire conversation she's telling them that they we have the transactions numbers for the pending transactions they finally transfer me to someone else who was no help at all then they transfer me to the billing I guess to get the refund and he was so freaking rude had the nerve to tell my son don't listen to the person that makes the payment to the weirdest cheap ass phone service they have so now we still have to wait for someone to call his phone that was technically paid for already and the fund should have been immediately added in order for him to actually utilize his phone... I don't know where simple Mobile came from but your name matches the personality of your customer service Representatives simple minded. Simply stupid this will be the last time my son uses this phone carrier because I don't understand the point of them they were not able to rectify the situation simply so they're not as simple as their name states and I was disgusted with the whole experience. It takes a lot for me to leave a review like this I have to be very upset for me to leave a review like this but the lack of assistance the lack of knowledge the customer service Representatives had just the lack of patience they had what I don't like and I'm not a racist person is when people from different countries and ethnicities have very little patience with the problems that their company created because how was it that you don't have record of payments that was made to your company but I do why is it that on my son's phone it says these payments were made on January 2nd a day that hasn't even arrived yet as opposed to January 1st the date the payments were made. And why do we have to speak to four and five different people just to resolve one freaking issue I don't know who's stealing but y'all need to find out cuz somebody in your company is stealing.

I HAD TO RATE MY EXPERIENCE WITH THE COMPANY TO WRITE THIS IT WOULD NOT LET ME RATE THE COMPANY AT NEGATIVE FIVE STARS BUT I WOULD ALSO IF YOU DON'T KNOW TRACFONE SIMPLE MOBILE AND STRAIGHT TALK ARE ALL THE SAME COMPANY BE WARNED

Total trash. I spent over 3 hours trying to setup this trash. Between it refusing to connect to the internet, to refusing to activate at all, saying that the phone number is pending for the dates of January 2024-February 2024, ITS DECEMBER 2023!!!!!!!! I needed the phone activated the damn day I got it my child is being left home alone for a few hours!!!! !!!!!!!!!!!!!!!!!!!!! It’s 2am and I have to leave for work in 3!!!!!!!!!!

Absolutely horrible customer service. Trust me when I say they tested my patience. And I can say goodbye to simple mobil. I made 26 calls in 12 hours due to my phone saying not registered on network. While I was continously passed on to another so called qualified tech. I would be hung up on. Tomorrow new service with another company. I have used this company for years on several phones. Update. 118 calls from the time I had issues until I had to go with another provider. They wouldn't transfer my number. Playing alot of games. Lies that were reprehensible. It was a circus with customer service. Finally I had decided after having this number for 20 years I was going to have to give up the good fight and walk away from it. What does customer service have to benefit by not transferring my old number to a new carrier? I surprised myself and never once lost my cool. How you say? It took everything I had with patience. I wanted my number! On the last day of trying I was given a whole different account number transferred over to a different person for the pin. It finally worked! I'm going to be honest I had great service with simple mobile. The problem started with a corrupt sim card and they refused to send me a new one. Five frustrating days. All I have to say is cell service is good customer service is the worst. And you can't understand a single person.

I had the absolute displeasure of dealing with Simple Mobile, and I must say, it was a nightmare from start to finish. Their customer service is an absolute joke. It's as if they train their representatives to be as unhelpful as possible. They seem to take pride in intentionally hanging up on you when you're in desperate need of assistance, especially if you dare ask for your account information because you're thinking of transferring to another company. It's like they know you want to leave, and they're doing everything in their power to make sure you can't.

It's clear that Simple Mobile cares more about squeezing every last penny out of their customers than providing any semblance of decent customer service. They couldn't care less about your problems or concerns. It's all about the money for them.

And let's not even get started on their service. I couldn't get a signal anywhere. It's like they're operating in the Stone Age when it comes to network coverage. The only redeeming quality is their cheap plans, but trust me, they are not worth it. The quality of service you get is beyond abysmal.

Save yourself the headache and steer clear of Simple Mobile. They are a disgrace to the telecommunications industry, and you deserve better.

Simple Mobile is by far the absolute worst phone service I’ve ever had the displeasure of dealing with. I’d rather pay the crooks at Verizon $120 a month than deal with the blatant lying that seems to be policy over at SM.

I called customer service to request my phone records from a short but specific period of time.

They tell me I can find my phone records by opening my “phone” app and tapping the “recent” icon…ummm really? lololol NO. I said my REAL phone records…The ones you (as my service provider) are required by law to keep for me (as your customer).

Then they dropped their act and all the sudden now they might have my records at a different department. So I get transferred to them. I request records for said period of time. They tell me I will receive my records in no more than 30 days. 30 days has come and gone and I still have no records that I was promised. Not only that, but when I called them to find out where my records are, they tell me they are going to investigate and will call me the next day to update me on what the deal is. That time has also come and gone without any follow up. Don’t waste your time or money with this pathetic joke of an operation. Oh and if you think their customer service is bad based on what I just wrote, that’s nothing compared to how bad their coverage is…lol what a mistake to have given this company a chance!

So disappointing please go elsewhere for service.. I broke my phone/ it went black and cannot turn on. I was unable to retrieve any information from my phone such as the password pin for my simple mobile account. I usually write things down because I have medical issues, and cannot remember things (amnesia). They send me a code to my Gmail which I never received. I asked what email do you have they're not allowed to say. So I repeated my email which was the wrong email, OK no I'm upset because this is going on 3 weeks trying to get the pin that I clearly can't remember and they have an email that I'm clueless about. I want to keep my number for numerous amount of reasons
Instead of helping me solve the issue they're brushing me off as if my loyalty to their company wasn't enough. Once this month is over I'm switching to a more professional, qualified business, that will assist you with any issues regarding my needs. Please go elsewhere run from this BS of a carrier. Horrible service bad reception just low budget business

TALK ABOUT INCOMPETENT/ LYING, UNHELPFUL CUSTOMER SERVICE REPRESENTATIVES...ALL THREE WITHIN 1 HOUR...ARIEL, NICOLE, MARIA.

I QUESTION THE LEGITIMACY OF SIMPLE MOBILE CELL PHONE SERVICE WHICH I PURCHASED ON DECEMBER 2, 2023 FOR OVER $85.00+. I ASK REP. ARIEL HOW COULD I USED UP MY 1.2 GB. / 1,245+ GB WITHIN 2 HOURS OF USAGE JUST AFTER ACTIVATING MY NEW CELL PHONE WITH SIM CARD I PURCHASED??? REP. ARIEL STATED...OH! YOUR APPS ON YOUR PHONE WERE BEING UPDATED AND THAT HOW YOU USED UP THAT MUCH DATA. I SAID...WHAT?!?!?! THEN HE DISCONNECTED THE CALL AFTER I STATED"AGAIN".... HOW COULD THAT HAPPEN WITHIN 2 HOURS OF USAGE... ESPECIALLY WHEN I DIDN'T TRY TO UPDATE MY OWN APPS???

I CALLED BACK AFTER REPRESENTATIVE ARIEL DISCONNECTED THE CALL. THAT'S WHEN REP. NICOLE ANSWERED MY CALL. NICOLE STARTED PLAYING GAMES AND LIED MULTIPLE TIMES. SHE STATED SHE WOULD GIVE ME GB'S FOR MY INCONVENIENCE SINCE ARIEL MIS- INFORMED ME REGARDING MY GB. SUDDENLY SHE STATED WITHIN 15 MINUTES GOING BACK AND FORTH WITH HER REFUSING TO WALK ME THROUGH SETTINGS APP TO GET MY SPEED UP TO WHERE IT SHOULD BE, INORDER TO OPEN A SIMPLE LINK OR GOOGLE SEARCH OR TO SEE MY EMAILS OR SEND EMAILS WITHOUT MY PHONE FREEZING. NICOLE RESPONSE WAS... SHE'S SORRY BUT SHE CAN ONLY SEND ME THE INSTRUCTIONS BY TEXT FOR ME TO FOLLOW MYSELF. THEN SHE STATED...SINCE I DON'T HAVE ANOTHER CELL PHONE... SO SHE CAN'T WALK ME THROUGH.B.T.W...SOMEONE MUST TRAIN REPRESENTATIVES HOW TO RETRIEVE IMEI,ICCID, MEID NUMBER...ETC...ETC...

THEN MARIA CONTINUED TO THE FIASCO WITH THE VOLUME....THEN I HUNG UP...AFTER ALMOST 20 MINUTES WITH HER THEN SUDDENLY PHONE STARTED WORKING FOR "NOW". UNTIL LATER AGAIN...

I WOULDN'T REFER ANYONE TO SIMPLE MOBILE EVER WITH GOOD REASON. ALSO THE PHONE SPEED IS THE WORST WITHIN THE 3 DAYS OF USAGE.

THERE'S A GOOD REASON THE OTHER REVIEWS ARE AWFUL ON HERE.

Read the reviews on customer support, junk phones and their inability to fix problems..
Will tell everyone who asks never waste money on simple mobile...

WORST customer service, as they are obviously trying to read a google translation of your questions if you are calling from USA. Also, when they said 1-3 business days, there must be NEW math, because it has been 7 days and not even any shipping information. The calls have been painful; plus they said to talk with the "warehouse;" today, I was told the "Warehouse is Not taking calls." There are too many other low cost alternatives. Save your money; while I try to get mine BACK!

I would not recommend anyone to get services with simply mobile. They sent me 2 replacement phones that were not the phones I should have received and had another number attached to it. When I activated it, I lost my real number that I had for many years, and they told me it was nothing they could do about it. I have been hung up on by customer service and once I paid my phone off, they would not unlock my phone. They have terrible customer service and terrible service as well. I never want to go back to simply mobile.

Today I had the worst customer support experience ever. I tried to swap to AT&T and keep my same phone number. But they had some sort of protection on my phone number so I couldn’t swap it and the only way to swap it was to call them directly and when I called them, they would always hang up every time I try to swap or try to keep me from not leaving. To take the protection off my phone I needed my ZIP Code, but the ZIP Code they had on file was a random one in Brooklyn New York. They do anything to try to keep you locked in such a headache never use this company absolutely garbage.

Since they moved to Verizon I have been having trouble with my phone but I've never been informed of that, only after I called regarding issues. They said they are offering free phones but they are out of phones at the moment.
I've been calling today and I've been online for hours with them and gotten nowhere. I've been disconnected so many times and every time I called back I had to repeat the story over and over again. every time get different advice and opinions.
I am looking for a different carrier.
One of the issues I am having is that even though I am on the home wifi it throws me out and takes from the phone data, meantime I am out of data. I've explained again and again and as a courtesy, I asked for 1 GB for the next few days and they refused I can not describe how bad every conversation was.
I am trying to log in to my account but I can not log in. It doesn't recognize my email nor my phone #.

The service is so bad they keep kicking me off from trying to leave this review. They owe me multiple free months of service. They throttle you phone so bad it is slower with service and WiFi rather than just WiFi alone it is beyond pathetic. There customer service will blame you as the issue when they do nothing to fix anything wish I could give negative 5 stars.

Simple Mobile is one of the worst cell phone companies ever!! If an agent can't help you, they hang the phone up on you, and when you hang the phone up on them, they get upset and send you multiple sales text messages back-to-back (I received 55 text messages yesterday). To top it off, most of them don't know how to do their job. I sent a phone back that I bought from them because they said they would exchange it because I had a warrenty. They even sent packaging for me to send the phone to them. After calling them for about a month straight, trying to get the replacement phone, but they kept lying and saying it was shipped out. I received more then 4 different shipping #, but no phone. At the last moment, they said they don't replace iPhones, and then refused to give the phone back I sent them. I had to contact the state Commissioner to get my phone back. I'm surprised they're still in business!! You would think them merging with Verizon would make them better. NOT!!

Phone service is terrible Customer service is terrible ended up switching to Verizon

if i can give zero or negative stars, i would.

THEY ARE THE WORST! I HATE THEM WITH A PASSION!!!!

For the past 4 months, i've been overpaying for my phone service! i agreed to pay less than $100 each month and the past 4 months i've been paying over $150! each time i call in they say that they "don't see the transaction" after my bank confirming they took the money. shocker, i paid MORE this morning just for my phone to still be off. DONT WASTE YOUR MONEY ON THIS CRAP COMPANY!! Customer service is the absolute worst!

I'm in the process of suing Simple Mobile. They deserve to have what's coming to them.

They don’t care about their customers. After years of paying for this service faithfully we fell on hard times. Asked for a grace period or extension and the said no way. Told them I’m unhappy with their customer service and I will be switching companies and they said ok. They don’t even care if they lose customers. Good riddance to this simple company!!

the heck is with this phone service. you can never get help with what you call for. t while you still on the phone with them the call keeps dropping . i kept calling over and over calls keeps cutting off and they will not even call back really sucks .the worst phone company ever. losers 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

One star is too much for this company, if there ws any less than a 0 i wouldnt hesitate to rate it -. absolutely not recommended, i dont understand how come they giving authorities to companies out of the us to ran business on the territory just to robe and scam clients . Please save your money , privacies and headache, its not worth the couple $ you saving. DO NOT do business with SIMPLE MOBILE