Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
After an initial simple mix up, the companies response has been outstanding. They have put measures in place to prevent it occurring again and gone over and above to leave me feeling like a valued cu... Mehr ansehen
Unternehmen hat geantwortet
Excellent service from Simply Underlay. Although they do not have a telephone service, my email requesting some advice was answered very quickly and in detail by a very helpful chap called Mike. I fou... Mehr ansehen
Unternehmen hat geantwortet
Great price compared to shop retail prices . Delivery very reasonably priced against others. On time delivery day wise, my only issue was with a 8.00 -18.00 time slot which meant we couldn't go out du... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Kontaktinformationen
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, Vereinigtes Königreich
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4,7
Hervorragend
317 Bewertungen
Hat keine negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Delivered on schedule in good condition.
21. Mai 2024
Antwort von Simply Underlay
Thank you for your review. We're glad we lived up to expectations.
Antwort von Simply Underlay
Thank you for your review. We look forward to serving you again in the future.
Great service
Great service. High tog underlay with next day delivery at a fraction of the high street retailers.
8. Mai 2024
Antwort von Simply Underlay
Thank you for your review. We offer the best price we can on all our products to make them affordable for all - way below the big-name high street shops!
Underlay for laminate
Really good underlay, easy to order and dispatched and arrived promptly. Good service all round.
10. Mai 2024
Antwort von Simply Underlay
Thank you for your review. We're glad you're happy with the quality of the product and speed of service.
Very rude delivery driver.
Delivery driver phoned and asked me to meet him at the end of the road. This was Not possible, I am elderly and underlay is heavy. I explained this and Then he threatened to leave the underlay there at the.
End of the road. I told him I had paid a high delivery charge and therefore i would like my underlay brought to my door please. He did so, with no problem other than that he reversed but he was rude and sulky on arrival. Not a pleasant experience at all.
7. Mai 2024
Antwort von Simply Underlay
We're very disappointed to read this review and hear about your experience with DX Freight. We pay a lot of money for delivery, and this level of service is clearly unacceptable. We've lodged a formal complaint with the courier.
Hopefully, others will see that this star rating doesn't reflect the quality of our products or the level of service we provide. As we weren't aware of the issue in this instance, we couldn't advocate on your behalf.
Very Pleased With My Underlay.
Very Pleased With My Underlay.
Extremely Soft & Was Kept Updated Regarding Delivery.
7. Mai 2024
Antwort von Simply Underlay
Thank you for your review and we're glad you're pleased with the product chosen.
Website easy to use
Website easy to use. Product seems good and was easy to lay. Bought to make a suspended floor warmer in winter months.
Although I left a written message with the order it arrived the day before when we were not there, a neighbour kindly took it in.
29. April 2024
Antwort von Simply Underlay
Thank you for your review and your neighbour being so accommodating! Unfortunately we don't have control over the courier routes, which means on our standard service we cannot request a delivery date. However, we do provide a tracking link that updates each morning to try and help alleviate missed deliveries.
10 / 10 service
29. April 2024
Antwort von Simply Underlay
Thank you for your review, we always strive for 10/10.
Antwort von Simply Underlay
Thank you for your review.
Exactly what i needed
Exactly what i needed, no fuss, good price and turned up when it said it would
16. April 2024
Antwort von Simply Underlay
Thank you for your review. We pride ourselves on our service so this is nice to hear.
Competitive pricing and a good range of goods.
Competitive pricing and a good range of goods I was interested in.
Item arrived well packaged, with good communication about the delivery which was very useful.
Good quality items delivered timely.
10. April 2024
Antwort von Simply Underlay
Thank you for your review. We're glad we lived up to our own expectations.
Second purchase
Second purchase, great communication and fast delivery. Would highly recommend.
15. April 2024
Antwort von Simply Underlay
Thank you for your review and choosing us again. I hope we get to serve you again the future.
Antwort von Simply Underlay
Thank you for your review and we hope to serve you again in the future.
Simply the best
As the name of the company says its simple. From ordering to delivery it took 3 days. Great choice for all budgets at competitive prices. Can't wait to see what the plushwalk feels like in the bedroom. Do not hesitate to use this company.
10. April 2024
Antwort von Simply Underlay
Thank you for your review, we really appreciate it. You won't be disappointed with Plushwalk - we all have it in our own bedrooms!
Fast delivery
Fast delivery, courier called ahead to confirm delivery address, will definitely use this company again.
28. März 2024
Antwort von Simply Underlay
Thank you for your review. This is the level of service we expect to deliver for our customers.
Unfortunately i would have given a 5…
Unfortunately i would have given a 5 star rating but the courier delivered the order to another address and then attempted to say that i had signer for the order? After a delay with fantastic communication Simply Underlay re-sent the order and it arrived within a few days.
25. März 2024
Antwort von Simply Underlay
Thank you for your review, Steven. Sometimes the courier can inevitably let us down, but we always try to put the customer first when rectifying the issue. We appreciate you being so understanding and patient while we sorted it out.
Antwort von Simply Underlay
Thank you for the positive review, we appreciate it.
Antwort von Simply Underlay
Thank you for your review. We hope to serve you again in the future.
Speedy delivery and great product
Speedy delivery. Excellent product. Have recommended to friends! Thank you!
19. März 2024
Antwort von Simply Underlay
Thank you for your review and recommendation, we greatly appreciate it.
Antwort von Simply Underlay
Thank you for your review. We hope to serve you again in the future.
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