Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A carefully curated selection of stylish and interesting products at sensible prices displayed via a very clear website. Efficient communication, rapid delivery and good packaging. The Simply U... Mehr ansehen
After an initial simple mix up, the companies response has been outstanding. They have put measures in place to prevent it occurring again and gone over and above to leave me feeling like a valued cu... Mehr ansehen
Unternehmen hat geantwortet
Huge range to suit every combination of floor coverings, clear descriptions and advice and the threshold arrived quickly and well packed. I’ve used before and will do again.
Unternehmensdetails
Vom Unternehmen geschrieben
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Kontaktinformationen
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, Vereinigtes Königreich
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4,7
Hervorragend
315 Bewertungen
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service and quick…
Great customer service and quick delivery. Highly recommend.
18. Juli 2024
Antwort von Simply Underlay
Thank you for the review. We pride ourselves on our service, so it's nice to hear we lived up to expectations.
Fast delivery and good prices.
10. Juli 2024
Antwort von Simply Underlay
Thank you for your review. We believe in charging fairly for products so they are affordable for all.
Underlay? Overlay, more like.
I've been involved with underlay many times in my life, two to be precise and this one blew the previous experience out of the water.
9. Juli 2024
Antwort von Simply Underlay
Many thanks for your glowing review. We pride ourselves on service so it's nice to hear comments like this.
Excellent Customer Service
Delivery was extremely quick! There was a slight issue with our order and Mike responded immediately to resolve the issue. We would highly recommend Simply Underlay for their excellent customer service.
15. Juli 2024
Antwort von Simply Underlay
Thank you for your review. Things can go wrong with the courier from time to time, but we always strive to sort issues quickly and in the customer's favour.
Quick service and good customer support…
Quick service and good customer support on the phone
8. Juli 2024
Antwort von Simply Underlay
Thank you for your review and we're glad our customer service lived up to expectations.
Roll of underlay arrived promptly well…
Roll of underlay arrived promptly well packaged. Recommended seller.
9. Juli 2024
Antwort von Simply Underlay
Thank you for your review. We hope to deal with you again in the future.
Prompt efficient and value for money
Prompt efficient and value for money
Great courier company too
21. Mai 2024
Antwort von Simply Underlay
Thank you for your review. We pride ourselves on offering superb value for money and affordability for all, so this is nice to read.
Excellent price excellent service…simply the best
Excellent price excellent service excellent delivery time
Can get any better can you 🫡
3. Juli 2024
Antwort von Simply Underlay
Thank you for your review. We're glad we lived up to our own high standards.
very efficiency with economygood website prompt delivery cant…
very good website prompt delivery cant ask for more
28. Juni 2024
Antwort von Simply Underlay
Thank you for your review. We hope to serve you again in the future.
Antwort von Simply Underlay
Thank you for your review.
Antwort von Simply Underlay
Thank you for your review. We pride ourselves on our customer service so this is nice to hear.
Great Quality Underlay. Fast delivery
We 'risked' the SU Lux Walk 9mm Underlay instead of the Cloud 9 and are absolutely delighted with the quality and price.
17. Mai 2024
Antwort von Simply Underlay
We're thrilled to read this review. When we say we believe our LuxWalk to be the best value underlay on the market, we mean it. The stats back it up.
For a lot of other products you're just paying extra for the brand name on it.
Service was excellent
Service was excellent
Respond to email promptly
Even after order was placed made sure everything was ok
Great
18. Juni 2024
Antwort von Simply Underlay
Thank you for your review. We were happy to help and hope to serve you again in the future.
Quality.
After an initial simple mix up, the companies response has been outstanding. They have put measures in place to prevent it occurring again and gone over and above to leave me feeling like a valued customer. It's when things go wrong you see how good people are.
I will definitely be using this company in the future, highly recommended.
18. Juni 2024
Antwort von Simply Underlay
Update: We appreciate you graciously updating your review, Matt. And I'm glad we got to the bottom of the issue.
Hi Matt.
I've already emailed you separately about this issue, but I will respond here for the benefit of other customers.
We sincerely apologise for the issue you experienced with your order. We had no idea there was a problem until we read this review, as your emails went into our spam folder for some unknown reason.
We would never ignore a customer and pride ourselves on going above and beyond when it comes to service, as the other reviews on Trustpilot will attest.
I've refunded the tape that went missing in transit, along with your entire delivery charge, as a way of making right the stress and anger we've inadvertently caused.
Going forward, we've implemented new filters and internal processes to ensure that we don't miss any correspondence from other customers.
We hope you'll give us another chance in the future as this isn't an accurate reflection of how we normally conduct business.
Best,
Mike
Good product, prompt delivery
Good product, at a very good price, delivered a day earlier than predicted.
14. Juni 2024
Antwort von Simply Underlay
Thank you for your review and we're glad we exceeded expectations.
Antwort von Simply Underlay
Thank you for your review. We only stock products we would be happy to have in our own homes, so we're glad you liked it.
Antwort von Simply Underlay
Thank you for your review and we hope to serve you again in the future.
Delivered on schedule in good condition.
21. Mai 2024
Antwort von Simply Underlay
Thank you for your review. We're glad we lived up to expectations.
Antwort von Simply Underlay
Thank you for your review. We look forward to serving you again in the future.
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