Smartappliancesuk Bewertungen 

I purchased a TV from this company, paying them £1099.00 on the 19th August 2024. After weeks of chasing, (they have no phone number and their chat does not work so the only choice is email, which they take days to answer) they told me the courier had broken the TV and they would refund me.

It is now the 3rd November and still no refund.

DO NOT TRUST THEM TO DO WHAT THEY SAY AND MY RECOMENDATION IS, DO NOT BUY FROM THEM.
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In response to the reply from Smartappliancesuk reply below, They are making false claims. DO NOT BELIEVE WHAT THEY SAY, To date I have not received a refund. The remainder of thier reply is either misleading or false and this can be verified by the email stream between Smartappliancesuk and myself.

Excellent company. My Samsung The Frame was a great price and perfect. Smart Appliences responded to my questions very quickly and knowledgeable and accurately. I highly recommend them.

Ordered a TV and paid on the 10/10 with the stated 4 to 8 working day delivery time and I would be contacted by the delivery company regarding delivery dates.
After 6 working days emailed saying I'd heard nothing and was a little concerned. Got a short reply saying they'd email the company and that was that.
Now after 19 days and multiple unanswered emails I've had to leave this review in the hopes of gaining their attention for a refund.
I see some people have had good experiences with this company but I have had a terrible one and I'm currently significantly out of pocket whilst they hold my money and haven't supplied the item.

Update.
After leaving a trust pilot review I was finally contacted by smart appliances uk.
I was told that the item was broken and that they had contacted me regarding a different item as a replacement. When I said this was not the case, I was then told that they were working in the background to resolve the issue. So differing statements.
I asked for a refund and after a few offers for other items they accepted and refunded me. This took 2 days from first request to it arriving in my account.
I have since been offered a generous discount on a top of the range model with expedited delivery. Unfortunately the whole situation left a sour taste in my mouth so I would not take them up on the offer.
If this level of service was given to me straight away, I would have not written the bad review in the first place and would have been happy to rate higher.

Additionally, the reply seems to be regarding at another customer as none of the information stated there is correct.

Product as described. Delivered with care

Tv turned up quite quick really good price

great service

Good customer service

Thank you for the great TV

Great shop! Lovely people and very friendly.

Very good TVs great price many thanks also I’d like to say he had brilliant customer service 👍

I bought a tv and everything was perfect. Perfect customer service. Would recommend to everyone I know.

Best tv thanks for that

Excellent. Very good

Great service best company I bought 3 Tv for all my family .. I can recommend thanks

Best TV thank you my kids very happy

Thank you mate for your service and best Tv. Very cheap price

Paid for a TV on the 12th of October with 4-8 working days delivery. Received an email saying it’s dispatched 15th October. It’s now the 24th of October and no TV. They have no phone number so you can’t speak to anyone. Online chat is either offline or never answered. Sent multiple emails and had one reply saying they were looking into it and to give them 24 hours. 24 hours passed and no further contact. Problems happen but there’s no excuse for not keeping customers updated, especially when you have their £1900. Incredibly frustrating. So pleased I paid on a credit card so at least have some protections. I will edit this when it’s resolved.
Update: Received an email saying my TV has been “quarantined for inspection by a manager at the delivery depot” which sounds familiar if you’ve read the other reviews. They offered to source another and estimated delivery on the 29th or 30th. They also offered me alternative TVs at discounted prices but as I have no confidence in the process I requested a refund which has apparently been processed very quickly. Money is back on my credit card as of 30th October.

TV is great and in new quality. Delivery was speedy and check on arrival.