They DO NOT communicate. I made several attempts to know why my order was still listed as pending after 2 weeks. It remains to be seen if I will ever see my purchase or a full refund.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Good communication how ever my 20 day expensive shipping is not close to 30 days with no product so now im stuck trying to find local for my vacation. All they said is can someone sign if your not... Mehr ansehen
Unternehmen hat geantwortet
I recently purchased some 7.5 mil tanks for my TFV18. They were great. I didn’t know that the products were coming from overseas and I was a bit nervous since I was burned from another shop before. I... Mehr ansehen
Unternehmen hat geantwortet
Don't shop SMOKSTORE Made a purchase, didn't receive tracking # or shipping notification. After three weeks, I emailed SCHMUCKSTORE and was told, by the notorious "coco", it would ship when my payme... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Smokstore is Online Vape Retail Shop, We Are Offering The Wide Range Of Authentic Vape Products With Competitive Price. You Will Find The Starter Kits, E-Cigarette Mods, Tanks, Coils And Accessories Here.
Kontaktinformationen
Vereinigte Staaten
- smokstore.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 63 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great costumer service!
Great Support
I ordered a Marshal G320 mod kit. There was some confusion with the order confirmation being lost. But after contacting support Coco replied within a couple hours letting me know the product had already been shipped and was scheduled to be delivered the next day. Item arrived and works great!
Listen.Im from Las Vegas Nevada and I…
Listen.Im from Las Vegas Nevada and I ordered the smok mag 225w.they were very responsive to any and all my questions about my order. Ofcourse it has taken a little while like under 10 days but take in to account it is coming all the way from China. Be patient your product will get to you. It's not a scam.usps just notified me my package will be delivered Thursday. These people have been nothing but helpful and very friendly. I highly recommend business with them. It's smok. I think smoks the best company for any and all my mods,tanks and parts. Thank you smok.
S C A M M E R S
I’ve been waiting 5 days now and the store says my order is pending even though they charged my card. Going to be filing a dispute soon. Do not go to this company they are nothing but a scam and want to take your money. I’ve emailed both their emails a good 10 times now with no reply from them. Terrible customer service, extremely mad with the situation.
this site is fraudulent and a bag of scam
this site is scam. preordered g-priv 3 but didn’t get anything. now the case is escalated to pupal and the store doesn’t want to refund. they want to eat my money. don’t use this fraudulent smokstore.com
Are they real?
Terrible experience.
1 month, still get nothing.
I am not expecting this anymore. I don't believe myself, I paid also $5.50 for shipping. Lol
my experience
I ordered 2 serpent elevate tanks from them, gunmetal and black . after a couple weeks with no response I emailed them about my order. they emailed back promptly and said gunmetal was no longer available and would I accept blue. I said ok.
so about a week later they emailed again and said black was not available, would I accept rainbow. I was a little worried at this point, I said ok, I just wanted my tanks.
finally about 3 weeks later I did receive my order, so I suppose it ended ok. I won't use them again though.
Ordered three glass replacement tanks
Ordered three glass replacement tanks. Only downside was that it took from October 17 to November 2 to get them. Great price and great customer service when I asked where they were.
Best customer service rep goes to Coco!!
I preordered the Rpm40 and in doing that I dealt with Coco, she’s an amazing customer service rep!! Kept me in the loop at all times and was there to answer any questions I had!!
I’ll definitely be ordering from here more often because of Coco!
Love the Rpm40!! Best vape I’ve tried!! Definitely recommend one!
This company I suspect is fraudulent…
This company I suspect is fraudulent and tried unsuccessfully to use my paypal information to make a purchase at Neiman Marcus for $1250.00. Luckily my bank is top notch and I declined the fraudulent purchase. However, this has inconvenienced me and
as of now, I am still waiting for a tank replacement for my TFV16 that I ordered on September 20th, 2019. I will admit that I did not do my due diligence and research the company or website beforehand because I was in a rush to order my replacement. I could not find a direct support link on the website either and I suspect the positive reviews are manufactured to negate the earlier negative review.

Antwort von Smokstore
I love this site
Support in this site is best. Site is legit. The parcel arrives very quickly and efficiently in an international context. After a few purchases I am very satisfied with the parcel.
Great merchandise at a great price
I was really pleased with the selection of mods and extremely pleased with the cost of my purchase. One mod's electronics was damaged apparently during shipping so they worked with me and I received a replacement mod at no additional charge. Customer service was prompt and attentive.
This place is 100 percent legitimate!
This place is 100 percent legitimate. Bought a 7 color spray Smok Novo 2 kit and was worried. So I contacted them on the day I ordered. Got a reply immediately assuring item was authentic. The item shipped from China to my house in New York all within about 10 days. Quick, competitive service!
vape!!
Got myself vape it’s great very colorful and works well!
I got an alien vapor cigarette to help…
I got an alien vapor cigarette to help me stop smoking and it did take a while to get here but had problems with the batteries and they took care of it right away.
They were very prompt and courteous and had not problems settling
my problems with the batteries.
They gave me a full refund for them right away.
I would not hesitate to do business with them again.
legit
legit. i got my OFRF nextmesh sub ohm tank. Yes it took awhil, but it arrived. First ordered the gold one in pre-order, but that took ages. After contacting the support team (Coco), it was really easy to change the order to gun-metal. They shipped it the next day and after 2 weeks or so it arrived today at my home. At first i had my doubts, but all went well after awhile. Because it was shipped out of China it took a bit longer (approximately the same time as with Aliexpress). And it was unfortunate that the gold version was not in stock or took forever to be in stock. But i settled on the gun-metal, so it's cool.
Good helpdesk and quick response time.
This site is legit. Thank you.
Læste først anmeldelsen her efter jeg havde bestilt. Jeg kontaktede dem, og blev beroliget med at mine penge var sikret af PayPal, og jeg selvfølgelig nok skulle få min vare. Jeg har idag modtaget min pakke, og alt er i den skønneste orden.
Coco som jeg skrev med, var utroligt hjælpsom og rar at skrive med. Så til min store overaskelse, så er de sku gode nok.
Run away
First no https in 2019...
The website domain address is registered for "John"...
Really care about preorder, I purchased an item one month ago, I didn't realise it was in preorder, now it's "in stock" but they don't ship the item...
Run away.
Edit: they email me:
"hi, sorry for the mistake,
we cancelled all the colors, but our workmate forget to change the status to out of stock,
very sorry for the inconvenience.
Regards,
Coco"
LOL
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