Snowdonia Cheese Co. Bewertungen 

Excellent service and product. Efficient ordering and swift execution.

Ordered a load of cheese for Christmas which never arrived. Delivery company claimed delivery was left in 2 different places, both of which do not exist at this property. Contacted Snowdonia cheese multiple times, included photos and screenshots to prove my case and received only automated responses. Eventually I disputed the payment with my bank and got a refund. I sent a final email to Snowdonia cheese notifying then and their response was abysmal. A simple "hi there your order has been refunded". No apologies,no explanation, nothing. If course it had been refunded, my bank saw to that. This large cheese order was to be my contribution to the Christmas celebrations in multiple homes. Thanks for nothing Snowdonia cheese, you ruined my Christmas.

Since December 15th I have been attempting to rectify a situation, without success.
I have essentially been mostly ignored by the customer service department regarding the non-receipt of a christmas hamper I ordered as a gift. The two email replies I received were unhelpful, the last one simply asking me to ‘email separately if the order had not been received’ despite me already making this clear in the email I had sent. I have sent at least 6 emails and have yet to have my issue resolved. Really unhappy, we are almost a month down the line from initial ordering (the recipient was also home on the day of delivery so not sure how the delivery went missing).

Addendum 18/01/24
I have now had my issue resolved :) a repeat hamper sent out, and an email response apologising for the delay. Happy that the recipient got their christmas present, even if it was some weeks later. Thank you for rectifying. I have changed the review to 2 stars from 1.

I had a problem and it was sorted immediately. The Cheese is delicious.
I would definitely buy from this company again.

Ordered a hamper on 16th December for a Christmas gift. Was told this was in time for Xmas delivery. It never arrived.
I emailed 23/12 asking for an update and was told they'd look into it and get back to me but they never did. I emailed again 29/12 for an update and was told it had been sent to the refunds desk who would contact me to resolve the issue. Never heard anything from them so I had to chase again on 05/01. They replied saying they will refund but it will take 7-10 working days which is ridiculous.
Still waiting.

Would definitely not reccomend this company and have no intention of buying from here again. Terrible experience.

I had some delay with a hamper order which was a courier issue and Snowdonia Cheese Company sent replacement cheeses without any issues and they were worth the delay. A great company to deal with and will definitely buy from them again.

Whilst there was a mix up in my order, with the wrong product sent, after I emailed asking for either the difference between my order and the product sent (£10) to be refunded, or the missing items to be sent, they were quick to resolve and resent the entire product (which was well above what I was expecting). Great customer service and engagement.

Ordered a gift hamper on the 15th December. Still hasn't arrived! Disappointing as the website said they could guarantee Christmas deliveries. Awaiting refund....

We received a beautiful hamper of cheese, chutney and crackers for Christmas. A really fabulous and much appreciated gift. All the varieties of cheese were delicious. The whole hamper arrived in excellent condition, all the way from Wales 🏴󠁧󠁢󠁷󠁬󠁳󠁿 to Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿
Well worthy of five stars!

They seem to make mistakes when busy and don't reply to emails.

Whoever Christina is, if you are missing a hamper, I have your order as well as mine!!

I contacted them twice asking about but they have blanked my emails.

We ordered are cheese on the 16 th December a £135 hamper and it never arrived .

No customer service over the Christmas period. We had to chase the company and just kept getting silly messenger texts from them. Great cheese if you get it !

Having ordered a number of hampers for friends for Christmas, we were totally delighted with the service and delivery by Snowdonia. Not only were the hampers great value, the contents were delicious according to the delighted recipients. All arrived in time and we are very satisfied customers.

Order 2 hampers to be delivered Christmas week paid in November and thought this was a great way to surprise the family with a lovely gift.
I like main others are still waiting for the gift to be delivered and have no response to emails.
Very disappointed and won’t buy from them again.
I’m waiting for a refund now, if I can eventually get through to them to organise it!

After ordering within good time of what the company advised on their website (before the 20/12), my gift was only received well AFTER Christmas! To add insult to injury, they asked me to send the whole thing back for a FULL refund! If it wasn’t embarrassing enough that the gift for my bfs family didn’t arrive, but Snowdonia cheese company now expect me to ask them to send it back… £210 I spent in total for the hamper and then had to spend more to make up for the lack of cheese!! Also still awaiting my other refund of £210! As a first time customer, I’m extremely disappointed!!! awaiting if I will be issued a full refund!! Won’t be ordering again.

*watching this review:

I wrote a review of the snowdonia Cheese Company who failed to deliver an order in time, sent an email stating it was complete. Failed to contact me to let me know there was a problem and have since admitted their error and said they will refund but haven’t actually done so. I was asked to confirm my review by submitting an order reference which I did and since then my review has been removed. I have noticed over the past few days many reviews all with similar experiences by customers but more positive ones (which are also older) are being placed near the top of the feed and the more recent and poor reviews detailing the huge issues this company has had with meeting Christmas ordered are being removed. This lowers the credibility of trust pilot as an honest forum for customer feedback.

Ordered direct with them this year and it appears they are not yet scaled for large demand/busy periods. Ordered on 15th Dec and arrived at the depot on 21st…still sat there today on 29th despite Snowdonia emailing me on 21 Dev to say my order was complete. So not only late on their part but also let down by Evri. Suggest selecting a better courier service in future to mitigate reputation damage. Slow to respond to emails and no human response at all-just a recorded message. Given the festive period and number of poor reviews all due to similar issues a delay in response is understandable. They have however agreed to a full refund though that will take 7-10 days more.

Ordered on the 7th Dec for delivery 21st no hamper or communication since that time when you call after 5minutes the call disconnects. Very poor service. The company should cease trading if it is unable to fulfil orders.

POOR SERVICE - Delivered a £70 box of cheese from Snowdonia Cheese Company that should have been kept refrigerated nearly a week late after Christmas to a now, empty property. They and the cheese company hid behind messages only (not replying to mine with any urgency) and advised us that we could not change the delivery address. DX have now apparently left the parcel somewhere even though we had advised the cheese company the result of the the late delivery is that the property will be empty now for a month. A wasted gift with added frustration due to the lack of people to speak to both at Snowdonia Cheese and their contracted supplier DX

Update - the company has responded and offered a refund and goodwill gesture but I would still think twice at busy times as the lack of service was not addressed in their response. They also did not really understand our issue as they offered to send the good will gesture in early January when the address will still be empty….a phone call and discussion would have resolved this much more to my liking - emails are so impersonal and in this case the response just proved they did not understand our issue.

Updated again: 2nd Jan 2024 - they have offered a further gesture of goodwill and I would buy again if non critical for timings. - PS the cheese is lovely :-)

OK Updated again on the 14th Feb 2024 - I am impressed with the length this company has gone to to in which to make amends for the issue at Christmas, I can do nothing but realise that this small company was obviously struggling last Christmas and things went terribly late for many people. I love the Cheese and would definately buy again - thank you Snowdonia for going the extra mile to recompense for the service we recieved at Christmas. I am now a fan for good.

Again ordered in time for Xmas, no delivery, DX contradicting their own tracking, Snowdonia cheese not open, never use them again, sadly in a long line of other customers experiencing the same woeful service.
...............Fast forward, cheese company have since replaced original order and acknowledged the mistakes from Christmas, I'll upgrade my original rating

Ordered on the 16th December with delivery promised to be fulfilled before Christmas. It is now the 27th with still no sign of delivery and no clarity as to whether the product is still at their premises properly stored or in a couriers premises somewhere! No response to emails or social media messages within their specified timeframes and they very conveniently closed their phone lines stating they were busy and orders would be fulfilled before Christmas. We have now emailed to request a refund so it will be interesting to see if the cheese or the refund gets here first!

Such a disappointing experience which is a real shame as the product itself is amazing!

Ordered a Snowdonia cheese hamper 17th December for a gift. Still waiting!! E mailed to say it had been dispatched. Tracking shows not received by courier. No response to e mails, phone message said open on 27th, now saying 28th. Constantly fobbed off. Will NEVER use this company again.