Snüz Bewertungen 

Quick response to my query and replacement parts arranged the day after I contacted. Very polite and helpful service from Ben. Thank you.

I contacted customer services and Ben got back in touch with me. Unfortunately it was regarding parts of the snuz pod I had received being damaged, however Bens very prompt response seen replacement parts be sent very quickly.

I accidentally requested the wrong replacement part and again Ben replied very quickly and got the correct part sent. Excellent, customer centred care.
Thank you!

Fantastic customer service, friendly helpful resolve my order issue immediately ! Really happy with the service. Thanks so much really appreciate it!

The excellent Customer Service I received from Demi was a pleasant surprise. She was very understanding of my issue and went out of her way to re-assure me. After our initial phone conversation she contacted me by e-mail to keep me up-to-date and she resolved my issue on the same day. She was very polite, kind and efficient and is a credit to her company, if only more Customer Service personnel were this invested in their customers the business world would run a lot more efficiently. Well done Demi

Had sent a query a couple of days ago but didn’t hear a reply.
Needed to buy a spare part that I had broken.
Called up and part ordered quickly with a 1- 2 day dispatch.

Can’t fault the quick response and help

Demi was very quick, clear and efficient at dealing with my enquiring after receiving a faulty product and was able to get one sent out that will be with me in 1-2 working days. Thank you Demi.

Excellent customer service. Brilliant and very knowledgeable, expert. Would highly recommend this company. Resolved issues immediately without hesitation. Thank you again.

We had a missing part. We sent an email the evening before and got a response first thing.
A little back and forth to provide info but they always replied quickly, had the matter wrapped up within a matter of hours after their first engagement

I had lost a part of the Snuzpod 4 and I contacted Snuz customer service. Demi helped me tremendously. She was very friendly and thought in terms of solutions. She eventually sent the missing part and I received it within a few days. Great experience with Snuz and Demi from customer service!

Demi at Snuz was highly professional, supportive and resolved my query quickly. Very happy. Thank you

I had an issue with delivery. A very quick phone call and follow up email with Demi. And it was very quickly resolved. Demi has been super helpful - for which I’m grateful! Thanks Demi!

worked with Demi from customer services team and she was amazing!
easy to deal with, solution orientated and really professional.
keeping the brand name in high esteem from us.
outstanding service!

Good service- original order not delivered due to delivery company, fast response from Demi at snuz and issue resolved. 👌🏽

Unfortunately one of the products I purchased for my baby was faulty after a few months of use. I contacted the snuz team via email and I spoke with Demi who couldn’t of been more helpful, after sending the required information (such as proof of purchase etc) she instantly resolved my issue and sent me a replacement. Being a first time mummy to a newborn baby Demi made my complaint turn into a super positive experience and outcome and saved me from one less thing to have to stress about! Thank you so much!

Ben was great and solved my issue promptly

Demi at customer service team is very responsive for the missing part request i sent over.

A have dealt with Snuz customer services a number of times of the years as I own a number of Snuz products and they are always great and super helpful. Demi goes out of her way to help customers in a friendly and efficient manner. Would always recommend Snuz to friends and colleagues

Rapidly replaced pieces that were unfortunately damaged. Very easy and polite to work with to sort out!

Holly from customer service was great. My Snuzpod 4 zip broke after just 3 months, so I called the number and they started an email chain that day. After sending proof of purchase the replacement part was sent out and received the very next day. Thank you for taking child safety so seriously. And thank you for making it hassle free.