Amazing switch over from our previous VOIP provider whose customer service was atrocious. Soho66's Tech Team and Customer Service are UK based and you get to speak to someone straight away, who is com... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Once again, you chaps knocked it out of the park! The support for setting up a remote app was superb. Being an old codger and slow in the head due to ingesting recreational plants, Blain patiently... Mehr ansehen
Unternehmen hat geantwortet
Excellent Customer Service they are very responsive and helpful. You get through to someone very quickly and they all speak clearly. Whilst the telephone number was ported across to Soho66 I was kept... Mehr ansehen
Unternehmen hat geantwortet
We entered this transfer of our existing line with a non standard site here. We did not have the technical ability to get our end of the equipment working. but BUT with your superb customer support e... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Soho66 is a multi-award winning provider of VoIP telephony services to around 40,000 business customers. The platform includes more than a dozen business grade calling features as standard, free and inclusive with any subscription. Premium business-grade features are also available, for example Call Recording (£4.99pm), IVR (£4.99pm) and Virtual Receptionist (£26.99pm). At just £4.99 per month for a telephone number, Soho66 offers an exciting and smarter alternative to traditional PBX and telecom systems.
Soho66
Vom Unternehmen geschrieben
- Reliable
- With 99.9% Service Availability over the last Year, Soho66 provide an exceptionally stable VoIP platform
- Innovative
- Soho66 work to constantly surprise their customers with improvements to their service and new additions to their platform
- UK Technical Support
- Soho66 have a friendly, highly trained technical support team based in the North East who are at hand to deal with any queries or comments
Kontaktinformationen
Silksworth House Stables, Warden Law Lane, Sunderland, SR3 2PD, Sunderland, Vereinigtes Königreich
- 03333 443 443
- trustpilot@soho66.co.uk
- soho66.co.uk
4,9
Hervorragend
2174 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fantastic customer service.
8. Oktober 2024
Antwort von Soho66
Hi James, thank you so much for taking the time to provide feedback! We are very pleased you were happy with our service!
these guys know what they are doing
these guys know what they are doing, all of them. I am as techie as cheese is low fat, and these guys helped me sort out what I needed to use the service best.
21. Oktober 2024
Antwort von Soho66
Hi Michela, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Great customer service from Matt
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Soho66
Hi Martin, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!
Great Service
Soho 66 - What a great company. Always there at the end of the phone - always helpful and knowledgeable - the system works great with great add-ons. Ofton approached by other companies but would not move when such great service means more than what might just be a little cheaper - keep up the great work Soho 66
11. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Soho66
Hi Clive, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, it truly means a lot to our team!
Quick and easy transfer of my landline…
Quick and easy transfer of my landline number and very efficient helpdesk for any technical issues.
24. September 2024
Antwort von Soho66
Hi John, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Very comprehensive website although…
Very comprehensive website although technical instructions could be more easily presented
8. Oktober 2024
Antwort von Soho66
Hi Clive, thank you so much for taking the time to provide feedback! I will make sure to get this passed along to the correct department to see what we can do!
Rees was incredibly helpful
I felt it was necessary to leave a review after my recent experience with Soho66. I just spoke with Rees, who helped me set up my virtual phone number on my mobile. The app on my iPhone works exactly like the desktop phone in my office, and the whole process was seamless.
Rees was incredibly helpful—he didn’t rush me, was easy to talk to, and provided clear directions. I’ve been using Soho66 for the past five years, and they’ve consistently been excellent. My business has had busy periods and quieter times, and Soho66 has always been flexible in adjusting my telephone plan to suit my needs.
It’s rare to receive such good customer service these days, and I wanted to say a big thank you to Soho66. I highly recommend them!
5. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Soho66
Hi, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Rees, who we know will be delighted to read your comment!
This was a great surprise
This was a great surprise, I tried 5 similar companies who spent their time trying to sell me equipment I didn't need and a phone line that was expensive. SOHO66, on the other hand were great. Line brilliant price, sign up, brilliant price and service that I had forgotten was a thing, they helped me every step of the way through the sett-up. Exceptional, would recommend them to anybody!
13. September 2024
Antwort von Soho66
Hi Chris, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!
Very happy with the service
I'm a few months in with Soho66. After a few errors on my part setting up my new work phone it was actually pretty easy.
It's cheap per month and suits me to use credit as It's mostly incoming calls for me.
Setting up hold music, voicemail etc was easy. I like getting an email with audio of any voicemails left.
Id be happy to reccomend them to anyone else getting started with an Internet phone.
(I'm using a Yealink desk phone)
7. September 2024
Antwort von Soho66
Hi, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Since 2010: Great Service. Great Reliability.
Since 2010: Great Service. Great Reliability.
I just realised I have been a Soho66 customer since August 2010. They have been great! The team are always accessible and helpful. The service reliable and competitively priced. I've looked at some of the competitors here and there but they can't complete. Thank you Soho66 Team!! It's great being with you guys.
5. November 2024
Bewertung ohne vorherige Einladung
Antwort von Soho66
Hi Mark, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for 14 years! It truly means a lot to our team!
Excellent service
Excellent service, easy to use, easy to set up the account and hardware and real people answer the phone! A rare occurrence these days. Very pleased with the service.
4. September 2024
Antwort von Soho66
Hi David, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!
easy to set up
easy to set up, a couple of questions I had were dealt with very promptly with explanations.
would recommend
21. August 2024
Antwort von Soho66
Hi Andy, thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work!
Absolute rubbish
Absolute rubbish, what a waste of my hard earned money. Regretted ever coming across this site and will never recommend soho to anyone.
6. August 2024
Antwort von Soho66
Thank you for sharing your feedback. We're truly sorry to hear that you were dissatisfied with your experience and regret that you feel your money was wasted.
We understand your frustration. However, we are disappointed that we weren’t given the chance to address any concerns before you cancelled. As we did not receive any communication from you during your time with us, it’s difficult for us to know what went wrong, but we would genuinely appreciate the opportunity to learn more. Our support team is always here to help, and we strive to provide a service that meets our customers' needs.
Please don’t hesitate to reach out if you'd like to discuss your experience further or if there’s anything specific we could have done better. Your feedback is important to us, and we're always looking for ways to improve.
Great customer service
It turned out that I didn't require the service of Soho66 in the end, but I can't fault their customer service. Every time I spoke with them, they were quick to answer & extremely helpful, I would highly recommend them..
2. August 2024
Antwort von Soho66
Hi Jane, we are incredibly grateful that you took the time out to leave us a 5-Star review!
Brilliant customer service
After a small issue, I emailed the support team and they resolved the problem very quickly with no fuss. Absolutely brilliant!
3. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Soho66
Hi Cassie, we are incredibly grateful that you took the time out to leave us a 5-Star review!
Soho66
Soho66 provide a great product and superb customer service. Matthew was incredibly helpful and communicative - quickly solving and explaining our issue.
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Soho66
Hi, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!
Call quality poor
Everything great (no technical/equipment/pricing/support/etc issues), but the call quality is poor.
The frequency response is bad; the line sounds low bit rate. I'm using a Yealink basestation and handsets, which are relatively cheap, but I know someone who prefers them to Gigaset. DECT landline to Yealink is poor. Landline to landline is a little better. Mobile to mobile is much better. Is this Soho66's problem? I have no idea, and the same test tomorrow could be different. My internet connection is good, at 48 down/10 up.
20. September 2024
Bewertung ohne vorherige Einladung
Antwort von Soho66
Hi,
Thank you for your 4-star review and for sharing your detailed feedback with us! We’re really pleased to hear that you’ve found our service great overall and haven’t encountered any issues with technical support, equipment, pricing, or other areas.
Regarding the call quality, we truly appreciate your insights. It’s important to us that our customers experience clear, consistent communication, and we understand how frustrating poor call quality can be. While your Yealink base station and handsets are popular and reliable options, there are a number of factors that can impact call quality, including DECT handset models, network configurations, and sometimes even external factors.
It’s great to hear your internet connection is stable, as a strong connection is crucial to maintaining high call quality. We'd be more than happy to take a closer look at your setup or offer recommendations to ensure you’re getting the best possible performance. If you’d like, our support team can also run diagnostics to help pinpoint any potential issues.
Please don’t hesitate to reach out to us at 03333 443 443. We’d love to assist you further and improve your experience!
Thank you again for your feedback and for choosing Soho66. We’re here to help!
Really Helpful
I had a technical issue and Matthew sorted it straight away - really helpful, thanks very much Soho66
12. September 2024
Bewertung ohne vorherige Einladung
Antwort von Soho66
Hi Rachel, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!
Excellent service
Excellent service. Quick and efficient with Matthews help
11. September 2024
Bewertung ohne vorherige Einladung
Antwort von Soho66
Hi, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Great service from Soho66
Great service from Soho66. Through my own fault, my virtual phone number service had lapsed. Within 3 emails between myself and Matthew, this was fully resolved and my service re-established. It's rare to get that sort of customer service these days, and I'm thankful for it.
10. September 2024
Bewertung ohne vorherige Einladung
Antwort von Soho66
Hi Dave, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.