Starry Bewertungen 

Luis was exceptional! Professional, personable, and made the install seamless and fun!

I called these folks concerning my device maybe defective they made sure to preset a date for Tuesday to come out and address the issue to get automatic payments from my debit card,which makes this un acceptable, I called a few times 09/01/2025 was on hold which went from 15 minutes to twenty minutes to 3o minutes very unprofessional, apparently folks don't like being called out and I Truely careless accountability will be help exposure will told with receipts

By far the worst internet provider I’ve ever used. We’ve had constant outages for three weeks, and after Starry replaced our router, the problem actually got worse. Now our internet can be down for hours, and restarting the equipment is only a temporary fix.

What’s most frustrating is the lack of urgency and support. Appointments are often several days out, and we’ve received very little effort toward actually finding the root cause. Of all the internet companies I’ve used, Starry is by far the worst. Three weeks of unreliable service and this level of customer support is completely unacceptable.

Fantastic. Manuel was great on phone. Passed it onto tech support who reconnected to internet from afar. Manuel followed up with phone call. Great service

Luis was amazing - punctual, efficient, communicative and kind!! I’m so grateful!

The worst internet and wi-fi !! Goes out all the time. You can't reach customer service I would not recommend ever !!!

Cloria is awesome !!! Very kind and attentive. One of the few who stayed on the call with me until my internet was back up. The kind of customer service rep who makes you feel nice when you dread the mundane task of calling in. Thank you Cloria & you deserve a raise !!!

Ben helped me set up internet for my new apartment and made the process super straightforward and smooth! I appreciated the deal they had for new customers.

Original review.. I'm a new customer waiting for installation. There was a delay due to limited access by my property management company. The access issue was solved, but Starry can't seem to reschedule a new appointment despite REPEATED requests. Updated review on 7/20/26...I rec'd a msg from Starry to contact customer support, but I already did many times... and still got no update.

Thank you Yaritza for your excellent service! You were quick to find a solution. Help reboot and schedule service!! I have always had great success with Starry and your expertise , customer service support is the best !! Thank you again!!

Excellent and wonderful service. Yaritza went above and beyond. She was patient and quick, knowledgeable and was able to rectify my circumstance. And she was super friendly.

Justin was awesome! Our internet was disconnected by another provider who messed up the cables in the building’s network rack - Justin easily found the root cause and solved it in the most professional way possible

Great customer service - they’re always willing to work with you. Special mention to team member Manuel V. for the exemplary customer service skills and going above and beyond for the customer!

I have used Starry for many years, recently there have been significant price hikes. On top of that, their service is spotty. Usually multiple outages per year. Some will take over 24 hours to fix, and customer service basically doesnt exist. I am currently looking for other options.

I had the opportunity to speak with Cloria Otis again. As always, she was patient and very helpful. Cloria made sure I was able to test the speed and then told me next steps for improvement. Thank you for providing excellent customer service 👏🏾👏🏾👏🏾

Zac was amazing! He helped me with my internet problems and made sure it is now online! Zac deserves a raise!

Zac was patient, clear, and didn't rush me. I really appreciate that!

I had a great experience. Zac was so helpful. Thank you!

Amazing tech and service

Luis did a great job in hooking up my cable and fixing the cable connection issues.