StepChange Debt Charity Bewertungen 2 311

The IVA was so easy to set up and once the process and budget was explained to me I knew that I could relax at last.
Although at times it has been a bit of a struggle I have always had in the back of my mind that
your help was only a phone call
away. The support I received when I had questions was excellent. My extreme thanks go to the 2 people who dealt with my case.

Honestly can’t fault step change one bit I was so anxious to get help but they made everything so much easier. I went through Iva and if it’s something you’re thinking about then I would recommend step change all the way! Thank you very much

I contacted stepchange after i was struggling with my debts & i reached the stage i cannot carry on just paying minimum .Afrer watching Money Saving Expert ( Martin Lewis).
I decided to get in touch with stepchange & i have to say i was very pleased the way they dealt with my case.Anytime i phone Glasgow office the staff very helpfull &Kind.I would like to take this opportunity to thank Celeine for her kindness and her hard work .I don't think i will came that far with out her Help.I will recommend stepchange to any one struggling with debt.Thank you so much for all stepchange staff who dealt with my case & now My DPP has been set up.
Ali

I really upsetting experience from the moment I contact step change. I have never experienced such a poor service. It's had a negative impact on my mental health. I really worry about the impact on the most vulnerable, if my experience is common.

I've now been sent a WhatsApp message (from step change)asking for bank details- should someone respond to this review and recommend I get in touch with a company to stop this happen- please don't. I have really had enough of your service passing the buck and putting everything back onto the client.

Also, when I look at the poor reviews, on multiple occasions step change respond with 'We’re concerned that you may be dealing with a company posing as us'. I find this really odd, and something I haven't heard of from any other charity- I mean, when have you heard of a food bank, or another regulated charity designed to help those in need, use this as a common response? There's something that makes me very uncomfortable about this charity- I don't think it will be long until a regulator uncovers unacceptable working practices here.

Step change was so easy to set up, they take care of your lenders for you so you don’t have to pay the interest anymore, it’s totally stress free! They help you make a manageable plan depending on your income and make sure you won’t be spending more than you can afford. Checking your progress was easy on their web site and doing a new budget was great as you could change your payment to step change if your finances changed. It has been such a relief and I wish id of done it sooner. Oh and yes it does effect your credit score which is what put me off at first but my credit score was bad anyway so thought just do it, and now my credit score is better than when I started!

Step change are cancelling breathing space without consulting me. They claim I have already been on it but haven’t and they have not given any proof. I will now lose everything including my job. I have a mental health condition and step change know this but they seem to not care about it and have pushed me to the edge. They never reply to emails or calls. No one in the phone knows what they are doing and they kept looking stuff up on the internet when I was talking to them on the phone. They have no clue what is what. They just repeat themselves and get you to repeat every too. It is hell dealing with them. Please do not trust them, it will cost you dearly and more than you know and they will not care one bit. They will just move on to ruin the life of someone else.

Spoke to Clive who handled my concerns with ease ! Very grateful to have spoke to a compassion person like him !

At the beginning of this journey I was confused and distraught, but from the first call with Claire I was immediately at ease and felt I was moving forward. Her support and advice was invaluable.

This charity will have eternal gratitude from me for all the help and support they gave me when i could honestly not see a light at the end of the tunnel. They were easy to contact and were sympathetic to my problems. I now feel like a huge slab has been lifted.
I cant thank you enough stepchange.

Was so easy to setup with stepchange. Staff friendly understanding and helpful. Had no issues over 10 years now debt free!

StepChange have been brilliant helping me with my debts. I started with a Debt Management Plan and later moved to a IVA voluntary arrangement. They have advised me along the way.

Very good helpful team

Stepchange enabled me to get my uncontrollable level of debt back under control.
Their services have been excellent and the support has really given me back control of my finances.

DMP is the way forward for anybody struggling with out of control debts! The service this charity offers is absolutely exceptional! I am pleased that now after many many years my DMP has finished, the service offered from start to Finish was absolutely outstanding.
Thank you StepChange Debt Charity.

They helped me to explore all options and was a smooth process completed within 5 weeks with breathing space in interim which helped immensely, I cannot explain the relief I felt once they became involved and would recommend you call them as soon as you can if experiencing debt worries, you won't regret it.

StepChange were amazing during a very difficult time for me. I was struggling with debt and they helped me set up a Voluntary Arrangement, explaining everything clearly and without any judgement. The support and reassurance they gave me really took the pressure off. I’m very grateful and would highly recommend StepChange to anyone needing help with debt.

Amazing help from Step change they really help and are so supportive.
I spoke with Dave today, what an asset to your company he is.
He totally changed my mindset today, made me feel better about life, debts and worrying.
He deserves recognition, people like him are rare these days ♥️

The support and reassurance from the start of my debt consolidation to the very end of the 6yrs was very good 👍 the service is brilliant 👏 kept me updated and supported me all the way well done 👏

Fantastic couldn't have gone any better brilliant service

very disappointed with outcome after using Stepchange. i provided all my details and they said i qualified for a debt 'product' that i needed to apply for . they had all my info and could have told me what was eligible (expenditure in outgoings list) .
but the company handling the debt plan who seemed to be making it up as they went along, didn't allow a substantial amount of my expenses that had partly caused my hardship in the last year .
with everything 'tweaked' , what seemed like a huge deficit in 'available' income was a bigger suprlus than what was allowed.
now the debt plan co. (MW) even send texts for me to restart my application . but don't respond to my responses.
i have contacted Stepchange about my dissatisfaction with MW and themselves, but have been completely ignored . date of experience is wrong, it is Nov-Dec 2025 .