Matt was a great help in getting my tile from another warehouse. He helped with a sample tile so I could be sure the colors were correct. Matt also coordinated an early pick up time for me which mad... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Matt was very easy to work with; his communications and follow up were great. The tiles I ordered were the exact size and color I was looking for, were delivered as promised and looked just like the s... Mehr ansehen
Unternehmen hat geantwortet
My client wanted a specific tile for her bathroom and we needed it quickly. Kathy was instrumental in helping me get the order placed for the correct product, and processing it, and working with John... Mehr ansehen
Unternehmen hat geantwortet
I only ordered one sample to put over a gap in the blinds in my bedroom and it worked pretty well. The tile is beautiful and simple in design, which is what I wanted. I was grateful that I could order... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Vom Unternehmen geschrieben
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Kontaktinformationen
Pleasant Valley Road 25383, 20152, Chantilly, Vereinigte Staaten
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4,5
Hervorragend
813 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Product did not match sample.
Order was filled and delivered in a reasonable time. However the delivered items did not match the sample we had previously ordered and we have not heard from STD for two business days after reporting the problem.
23. Juni 2025
Antwort von Stone Tile Depot
Hello Eric,
I am sorry what you were experincing with your order. It sees you have received the replacement pieces. Please et me know if you have further questions.
Best Regards,
JJ
Stone Tile Depot
Great first time experience
Communication with the company was prompt. The size of my sample was great!! The sample arrived with excellent packaging to ensure no damage.
I would definitely use them again!
24. Juni 2025
Antwort von Stone Tile Depot
Hello Freda,
Thanks for choosing us. We appreciate the opportunity serving you.
Best Regards,
JJ
Stone Tile Depot
The tile is beautiful and is exactly…
The tile is beautiful and is exactly like the picture. We received our shipment very quickly. Great job!
13. Juni 2025
Antwort von Stone Tile Depot
Hello Diane,
Thank you for your support. It is our pleasure to work with you.
Best Regards,
JJ
Stone Tile Depot
Ana Rojas
Ana Rojas provides excellent, knowledgeable, speedy customer service.
8. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Stone Tile Depot
Dear Customer,
Thank you for your business.
Best Regards,
JJ
Stone Tile Depot
From begining to end the experience was…
From begining to end the experience was professinal. Phone order to driveway delivery.
Thank you!
5. Juni 2025
Antwort von Stone Tile Depot
Hello Murray,
Thank you for your support. We truly appreciate your business.
Best Regards,
JJ
Stone Tile Depot
Tracking number for samples
Ana answered my question and was a delight to chat with.
8. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Stone Tile Depot
Dear Customer,
Thank you for your support. looking forward to serving you.
Best Regards,
JJ
Stone Tile Depot
Great service and quick shipping
Great service and quick shipping. I was in a bind to get tile that was out of stock locally and Ana and team worked super fast to confirm tile and get it shipped the next day.
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Stone Tile Depot
Hello Brooke,
Thank you for your business. It is our pleasure to work with you.
Best Regards,
JJ
Stone Tile Depot
Beautiful!
5. Juni 2025
Antwort von Stone Tile Depot
Hello Katie,
Thank you for your business....
Best Regards,
JJ
Stone Tile Depot
Beautiful Carrara marble sample.
3. Juni 2025
Antwort von Stone Tile Depot
Hello Cristina,
Thank you for doing business with us and we appreciate your support.
Best Regards,
JJ
Stone Tile Depot
Five Stars
Excellent quality. Excellent price. Superior service!
1. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Stone Tile Depot
Hello Adams,
Thank you for your comments. We really apprecite your business.
Best Regards
JJ
Stone Tile Depot
Horrible service
Horrible service. Been trying to return two cases of tiles for almost 2 weeks and they’re just giving me the runaround.
2. Juni 2025
Antwort von Stone Tile Depot
Hello Bril,
I am very sorry for the inconvenience we caused you for these two boxes. No worries, we will refund the cost of these two boxes and keep them. Later on you may need some tiles for replacements.
Best Regards,
JJ
Stone Tile Depot
Wonderful tile and customer service
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Stone Tile Depot
Hello Steven,
Thank you for your purchase. It has been our plesure to serve you.
Best Regards
JJ
Stone Tile Depot
Ana handled my order and was very…
Ana handled my order and was very helpful to source the tiles we wanted.
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Stone Tile Depot
Hello Wendy,
Thank you for your comments. We appreciate your business.
Best Regards,
JJ
Stone Tile Depot
Tiles were curved, and unusable
Your reply is incorrect. I love the color and design of this tile and have no issue with the look. Unfortunately though, most of the tiles that arrived were curved and not flat, making at least 50% of them unusable for my tile project. I understand that a few tiles may have issues, that’s why I ordered the extra 15%.
There should’ve been better quality control before they were shipped.
20. Mai 2025
Antwort von Stone Tile Depot
Hi Mei,
I am sorry to hear that you weren`t happy with the look and shape of these tiles.. These tiles are glazed over terracotta body. Purposely gives a rustic look with hand made applications. You can also see these tiles on the website depicting what they look like when installed.
If you are unble to use these tiles we can take them back. However, they need to be packed the way you received them. Please let me know. My email address is jj@stonetiledepot.com.
Best Regards,
JJ
Stone Tile Depot
My service representative
My service representative, Ana was great. I needed samples of outdoor
Porcelain tiles sent out and they were
delivered very quickly. Tiles look great, cost is very competitive and will be ordering from Stone Tile Depot because of this experience.
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Stone Tile Depot
Hello John,
Thank you for your comments. Looking forward to working with you in the near future.
Best Regrds,
JJ
Stone Tile Depot
Antwort von Stone Tile Depot
Hello Adrienne,
Thank you for your comments. Looking forward to getting an order from you.
Best Regards,
JJ
Stone Tile Depot
Excellent packing and shipping
Each box of tiles was carefully wrapped and protected. All sample tiles arrived in perfect condition.
19. Mai 2025
Antwort von Stone Tile Depot
Hello Sallie,
We apprecite your business. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tole Depot
Love the tile
Love the tile, Shipping a bit much as it was $99.00 for 13 one square foot tiles.
14. Mai 2025
Antwort von Stone Tile Depot
Hello Nancy,
I am sorry to hear that you weren`t happy with shipping charges. Actually, we fixed shipping on mosiac shipments to a flate rate. If you were to order 130sf you would have paid the same mount $99.00. Perhaps next time around..
Best regards,
JJ
Stone Tile Depot
Antwort von Stone Tile Depot
Hello Ted,
Thank you for your comments. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Muy malo todo
15. Mai 2025
Antwort von Stone Tile Depot
Hello Eduardo,
I am very sorry we could not delivery your tiles. Our supplier failed us. Initially, we have refund the freight charge of $299.00 for delay. We also asked our accounting office to do another refund of $419.87 to cover the rest. Please wait few days for this refund goes back to your CC.
Best Regards,
JJ
Stone Tile Depot
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.