I really like the Wenax Q pro but every one of the Q pods I purchased at the same time have leaked. I've had to change them out within just a few days - frustrating.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Mehr ansehen
Unternehmen hat geantwortet
I purchased their Aegis Legend 5 Kit for my mom. It's the 6th Geekvape product we've purchased for her. Immediately the product wouldn't stay together. Customer service said they warranty the consumab... Mehr ansehen
Unternehmen hat geantwortet
Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Kontaktinformationen
Vereinigte Staaten
- store@geekvape.com
- store.geekvape.com
3,5
Akzeptabel
317 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Long wait...no comunication
It's been been two months on my pre order...and It says it's shipped..But the shipping co. doesn't have any info of the shipment or it's location.... customer service is closed during the times I'm available to contact them
23. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Aegis Legend 5 Kit - Carbon Black / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 28th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1.Once the package arrives, please contact us for the return address.
2.After we receive the returned item, we will process your refund promptly.
Tracking Information:
•Tracking Number: 9214490324919133813848
•Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133813848
Please note:
•Shipping information may take 1-2 working days to update.
•Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
Excellent customer service is what's up!!
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was offered another color for the same device, no extra fees or anything like that. Now, I'm expecting my device to arrive this coming Tuesday!! 10/28/25!!
✨🖤Thanks, Geekvape!!🖤✨
23. Oktober 2025
Antwort von Store Geekvape
Hi there! So glad we could help with your pre-order and adjust the color for you. Enjoy your device arriving on 10/28—thanks for choosing Geekvape! 😊
Lied to by customer support
So, I got an email stating my items were shipped. The tracking number provided is invalid. I contacted support about it and they stated that my items were pre ordered…which means they will ship at a later date as clearly marked on their website. That was not the case, matter of fact, I got the items I did because they were marked as available. The initial item I wanted was marked as pre order and that is why I had passed on it. The review is a 1 star not because I had to wait for a pre order, rather because my money was taken and now I’m being lied to. That’s not cool at all and I do not think I will do business with geekvape again to be honest…you know, because I have the integrity to be honest unlike geekvape. Update. They said ups delivered my order, but I never got it. Signature was supposed to be provided upon delivery and the proof of delivery did not have my order any signature for that matter and the picture was a blurry one of the front of my house. I tell the support team that, and they stand by UPS’s proof of delivery saying that it was in my mailbox….which it wasn’t the proof of delivery does not reflect it, and no signature collected at delivery. So now I’m out my money and I got no order….this site is a scam at best….i wished I put it on my credit card so I could dispute it….that would be my advice if you decide to order from here. I’m gonna dispute it with my bank but that is a pain in the rear when it’s on the debit card. Never will use them again. They did ship my product but UPS stole it and they don’t seem to care, because they got paid. Customer service for this company is pure garbage.
21. Oktober 2025
Never received my order
Never received my order, no notification for over 20 business days.
17. Oktober 2025
I never received my order
20. Oktober 2025
Antwort von Store Geekvape
Thanks for your love!
Needed a coil
Needed a coil. Buying directly from Geekvape actually took 3x longer than the third party website we ended up going with. We bought from two places on the same day at the same time. And now, we’re already going to need to replace the coils bought from a third party before these even got shipped. Purchased on 9/9 and shipped on 10/20. Still waiting on the delivery.
20. Oktober 2025
Never again
I ordered some coils in Oct. 6th and it's now the 19th and still have not received my order. The customer service is a joke. I will NOT order again
17. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.4 ohm XM(50-60W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order will be shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Q Cartridge Pod - 0.8ohm(12-18W) -Loose MTL / Top Fill-2ml / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
It took forever for my order to get…
It took forever for my order to get shipped out.
17. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.2 ohm(70-80W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.4 ohm(60-70W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Takes forever to ship
Says it takes 5 business days to ship, took much longer than that.
17. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.2 ohm(70-80W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
I haven't' received my package
17. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your P Series Coil - P0.4 ohm(50-60W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128718875
https://store.geekvape.com/pages/shipping-handing
Customer service sucks
Customer service sucks. Do not reply to any emails. No communication at all! If you are out of something, maybe send an email saying your package has been delayed?! I ordered on 10/4. Delivery says 1-5 days. I sent 3 messages. No reply. Do better geek vape! We live in Wisconsin and vapes are no longer sold. My husband is a loyal geek vape user. Drove all over Illinois. Couldn't find any pods. He has been out for 1.5 weeks. Ended up buying a smok unit. Requested a refund and now it says my order has been shipped. We shall see if my order arrives., but I would have to see it to believe it. I would give zero stars if it was an option!
16. Oktober 2025
Antwort von Store Geekvape
Dear,
We sincerely apologize for the delay.
B60 (Aegis Boost 2) Pod - USA Warehouse was on pre-order due to previous stock unavailability.
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1.Once the package arrives, please contact us for the return address.
2.After we receive the returned item, we will process your refund promptly.
Tracking Information:
•Tracking Number: 9214490324919128677677
•Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128677677
Please note:
•Shipping information may take 1-2 working days to update.
•Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
Company stated thider will be…
Company stated that my order will be shipped in state within 5 business days I recieved nothing when I emailed them they keep sending me the same computed email that china is on a holiday no real response or explanation of where my order is will never use them again
17. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
B60 (Aegis Boost 2) Pod - USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128677301
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Placed an order, no response for over 3 weeks.
I placed an order on September 25th. I never got a status update and when I submitted a couple of requests to get a status update, they were all ignored. I believe I sent 3 messages and never once got a response. I won't be ordering from your website again.
17. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z Series Coil - Z0.2 ohm(70-80W) / USA Warehousee was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 17th, 2025, and your order was shipped on the same day.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128677721
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
I ordered 2 vape tanks from Geekvape…
I ordered 2 vape tanks from Geekvape after using more than several Geekvape products in the past. When I got to the checkout page, there was an option to also purchase the coils for the tanks, which I added. After 2 weeks, I had not received anything so I emailed customer service. They responded several days later and told me that the coils were a preorder item and they would not be shipped for several more weeks. They asked if I wanted the tanks now and coils later, or should they wait to send both together at a later date. I responded that I didnt know the coils were backordered and I would just prefer a refund. Without a response from them, they marked both items as shipped so they wouldnt have to refund me, however the tracking number just shows that a label was created but no shipment has taken place. Just a sneaky way to avoid giving a refund. Unethical at best. Definitely will never buy another Geekvape product in the future. Review should read....Zero Stars. No stars for you.
17. Oktober 2025
Antwort von Store Geekvape
Dear,
We sincerely apologize for the inconvenience caused.
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1.Once the package arrives, please contact us for the return address.
2.After we receive the returned item, we will process your refund promptly.
Tracking Information:
•Tracking Number: 9235990324919114293896
•Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9235990324919114293896
Please note:
•Shipping information may take 1-2 working days to update.
•Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.