Delivered two weeks later than expected. Quality decent, but other sites offer the exact same (Redefine Chinese made strap) cheaper. Unlikely to use them again. They also pose as a UK based site f... Mehr ansehen
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Das sagen Bewerter
Ordered 3 straps. The ones with buckles are good, but I ordered one with a magnetic strap - it was so poorly secured that it would loosen during exercise, and after having it on for one day, it flew... Mehr ansehen
Still waiting for my order 10 days on. Royal Mail tracking states it’s awaiting delivery. Standard email reply from Strapology stating it was on its way but not according to Royal Mail. Edit. My or... Mehr ansehen
Not the greatest quality and delivered really slowly, had I known this wasn’t a uk company being delivered from a product made in china.. I wouldn’t have purchased… misled via a .co uk website
Unternehmensdetails
Vom Unternehmen geschrieben
Bringing you the biggest variety of Apple watch straps, Strapology puts a focus on style and quality without breaking the bank. With a range of exclusive Apple watch straps that each have their own distinct look and feel, there is a strap here offered by Strapology that any Apple watch owners can discover - including elegant, casual, and urban chic style.
Kontaktinformationen
28 Kenton Road, Flat 2 - Mala Court, HA1 2BW, Harrow, Vereinigtes Königreich
- contact@strapology.co.uk
- strapology.co.uk
2,9
Akzeptabel
523 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 8 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent customer service
The silicone apple watch strap that I ordered was too big but the customer service was excellent and I received a replacement quickly and with very little fuss. The replacement strap fits perfectly and the quality is great. I have previously only had watch straps from apple but cannot see any difference.
6. Mai 2025
Disappointed and Won’t Be Recommending
Disappointed and Won’t Be Recommending
I ordered the Apple Watch Ultra “titanium” strap from Strapology more than two weeks in advance specifically for a business trip to the U.S. Unfortunately, the strap arrived well beyond the advertised delivery timeframe—over 10 business days later—making it completely useless for the event I purchased it for.
When I contacted customer service about the delay, I was offered a mere £4.99 refund on a £49.95 order, which felt dismissive given the inconvenience caused.
To make matters worse, despite being marketed as a titanium strap, it’s clearly not real titanium. It’s magnetic, which genuine titanium is not—something that’s also been mentioned in other customer reviews.
You can find similar-looking straps on Amazon for half the price and with faster, more reliable delivery. I strongly recommend avoiding Strapology.
20. Mai 2025
Bewertung ohne vorherige Einladung
Superb CS and Great Strap
Ordered a strap which got posted off, but it seemed to get stuck in transit, so I contacted CS.
Spoke to a very helpful Manager - Laura who sent me a replacement, and gave me a refund on the P&P I’d paid originally.
The strap got delivered a day or 2 ago and it’s a really nice item.
Wasn’t too expensive and looks great.
Superb customer service and a great strap! Ideal!
7. Mai 2025
Bewertung ohne vorherige Einladung
Strap Good / Service Poor
Strap good. Took far longer than stated on website to arrive. (2 weeks) Did not respond to any emails.
8. April 2025
Very helpful advisor resolved my query…
Very helpful advisor resolved my query without any problem
8. April 2025
The strap is a big improvement and well constructed.
The strap is very nice. It’s a little heavier than I expected being titanium but just fine. The finish and quality is very good. It really helps make my Apple Watch seem a bit more sophisticated. It also fits firmly enough to run. Only gripe is that shipping took two weeks, maybe longer. I didn’t gather that it was coming from the UK.
8. April 2025
Great watch strap
Great watch strap, wearing it as i type. Comfortable, breathable, and looks good as well. Super easy to get on and off once you get the back of it. Friends have asked where I got it. Arrived a lot quicker than expected. Very pleased I purchased.
3. April 2025
The company’s time frame is terrible…
The company’s time frame is terrible and while they will answer your emails nothing ever changes. The quality is another matter completely. The watch strap I ordered was of very poor quality for the money. 😒
19. März 2025
Antwort von Strapology
Hello Douglas,
We're really sorry to hear about your experience and appreciate you taking the time to share your feedback. We’d love the chance to make things right—quality issues with this product are not typical, and we’d be happy to either replace the strap or process a return and refund for you. Please just reply to our email so we can sort this out for you.
We also want to sincerely apologize for the 2-day delay in delivery. We've since updated our estimated delivery times based on valuable feedback like yours. Hearing from our customers is what helps us grow and improve, and we're committed to turning this around for you.
Thanks again for your honesty—we’re here to help.
– The Strapology Team
Strapology
You wait over the stated delivery time customer service is not informative on when you will get your order. Plus customer service are rude and insulting. As for the straps they are below par on quality.
19. März 2025
Antwort von Strapology
Hi Paul,
We’re disappointed to see yet another inaccurate and misleading review, particularly after we have gone above and beyond to resolve your concerns.
To clarify:
You were offered a return and a full refund, which you have still not followed through with.
Your previous claim that we “ignored” your return request was demonstrably false, as we responded promptly and agreed to process a return as soon as the items were sent back.
Regarding delivery, your order was shipped within the promised timeframe, and any minor delays were communicated. At no point were our responses rude or insulting—every message was professional and accommodating.
At this stage, your continued posting of multiple negative reviews—despite a clear path to resolution being offered—appears less about resolving a genuine issue and more about launching a personal vendetta.
We stand by the quality of our products and the integrity of our customer service. If you're still interested in resolving this matter, the return option remains open. Otherwise, we ask that you represent the situation honestly, as we have done throughout.
Kind regards,
The Strapology Team
Fantastic customer service and great…
Fantastic customer service and great quality straps! When customs caused further delays, they replaced my order and issued a full refund—above and beyond expectations! Highly recommend both the product and the company!
30. März 2025
Bewertung ohne vorherige Einladung
Antwort von Strapology
Thank you so much for your wonderful review! We’re delighted to hear that you had a positive experience with our customer service and are pleased with the quality of the straps. We always strive to go above and beyond for our customers, and we’re glad we could resolve the issue when customs caused further delays.
Your recommendation means the world to us, and we truly appreciate your kind words. If you need anything in the future, please don’t hesitate to reach out!
Best regards,
The Strapology Team
Stylish, comfortable and light
My original order was inexorably delayed owing to courier changeover issues by the company. The company was very prompt in replying to me upon querying the delay in the order. Laura from Strapology kept me regularly updated on the progress of the order. They also offered a free strap in the interim as a goodwill gesture. Ultimately, when the order was held up in customs, they issued me a new strap altogether while issuing me a full refund. Top-notch customer service! The red/black strap was well-made and very comfortable to wear. Being very adjustable, it would fit almost all wrists if you select the right size. It looks very stylish and light to wear. A very good product for the price.
7. Februar 2025
Antwort von Strapology
Dear Neel,
Thank you for taking the time to leave such a detailed and positive review. We’re truly sorry for the delays you experienced with the courier and customs, but we’re so pleased to hear that our team, especially Laura, was able to assist you throughout the process. We always strive to keep our customers informed and satisfied, and we’re glad that the actions we took helped resolve the situation.
We’re also thrilled to hear that you're happy with the red/black strap, and that it’s comfortable, stylish, and well-made. Your feedback means a lot to us, and we truly appreciate your kind words.
If you ever need assistance in the future, don’t hesitate to reach out. We're always here to help!
Best regards,
The Strapology Team
Second time around
After a bad start when first ordered lost in transit, I received a refund,
Also as a thank you received my watch straps FOC
They seem of good quality
Thanks
26. März 2025
Bewertung ohne vorherige Einladung
Antwort von Strapology
Thank you for taking the time to update your experience. We're sorry again for the initial issue with the lost parcel, but we're pleased we could resolve it quickly and that you're happy with the straps you received. We truly appreciate your understanding and are glad to hear you're satisfied with the quality.
If there's anything else we can assist you with in the future, we're always here to help!
Kind Regards,
Strapology Team
Good follow up when shipment was delayed
I received an email that my purchase would be delayed for a couple days because of some shipping changes. When I didn’t receive my purchase after the notification I sent an email and received an immediate response and I receive my purchase 2-3 days later.
8. Februar 2025
Antwort von Strapology
Hello Diana,
Thank you for taking the time to share your feedback. We truly appreciate your understanding during the delay and are glad to hear that our follow-up communication was helpful. We strive to keep our customers informed and are pleased that your purchase arrived shortly after the updated notification.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Kind regards,
Strapology Team
Patience!
Sadly my strap took 6 1/2 weeks to arrive so be prepared to be patient and keep chasing! However, customer service were excellent and after 5 1/2 weeks I got a full refund.
12. März 2025
Bewertung ohne vorherige Einladung
Antwort von Strapology
Dear Louise,
We truly appreciate your patience and understanding throughout this delay. Unfortunately, your order was affected by an unexpected customs hold, which was a one-time event and beyond our control. We completely understand how frustrating this must have been, and we’re glad our customer service team was able to assist you with a full refund.
At Strapology, we take great pride in our service and product quality, with over 35,000 happy customers across the UK. While this situation was an exception, we are continuously working to improve our processes to ensure a smoother experience for our customers in the future.
Thank you for your feedback, and we hope to serve you again under better circumstances.
Best regards,
The Strapology Team
ordered
ordered, January, contacted about change of delivery company to make improvements. middle March, despite numerous contacts about it, still not arrived. shocking service.
7. Februar 2025
Antwort von Strapology
Dear Mark,
We deeply regret the delays and frustration you’ve experienced. Our goal is always to provide a smooth and reliable service, and we sincerely apologize that this was not the case for your order.
While we initially offered an extra strap as a goodwill gesture for the delay, things unfortunately escalated beyond our control. However, we have since refunded you in full, successfully delivered your order along with a free gift, and also provided you with an additional discount code via email as an apology.
We truly appreciate your patience and understanding. Please know that we take this feedback seriously and are continuously working to improve our service. If there’s anything more we can do for you, don’t hesitate to reach out.
Best regards,
The Strapology Team
Incomplete order
My order according to there email had been dispatched, I then “reached out” and was told it would be delivered now still waiting a month later. My money has been taken and no product but they want a review, very bad process. Be careful.
I have now received my watch strap this week 21st March so it was along process but pleased with it now I have it.
8. Februar 2025
Antwort von Strapology
Dear Trevor,
We completely understand your frustration and sincerely apologize for the delay. Unfortunately, your parcel was held at customs, which was beyond our control. However, we have done our best to keep you informed, responding to both of your emails within 12 hours.
As communicated via email, we have already processed a full refund, and your parcel is now out for delivery, expected to arrive within the next 24 hours. Additionally, we provided you with a 15% discount code as a gesture of goodwill.
Regarding our review requests, we ask all our customers—regardless of their experience—for feedback, as it helps us improve our service. We truly appreciate your patience and hope we can turn this experience around for you.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The Strapology Team
Antwort von Strapology
Dear Adam,
We sincerely apologize for the delay in your order. Unfortunately, your parcel was held at customs for much longer than expected, which was beyond our control. However, as communicated via email, we have since refunded you in full and successfully delivered the product.
We have also sent two notification emails regarding this matter but have not yet received a response. Please reply to one of our emails at your earliest convenience so we can assist you further.
At Strapology, we take pride in offering high-quality Apple Watch accessories, ensuring both durability and style. We are committed to customer satisfaction and would love the opportunity to make things right for you.
Looking forward to hearing from you soon.
Best regards,
The Strapology Team
Very uncomfortable strap luck off …
Very uncomfortable strap luck off adjustment hole,
7. Februar 2025
Antwort von Strapology
Dear Ela,
We’re sorry to hear that you’re not satisfied with your strap. As communicated via email, our team has already reached out to assist you, and we’re currently awaiting your response so we can better understand the issue and resolve it for you.
Please remember that you are welcome to return the strap if it doesn’t meet your expectations. Additionally, all Strapology items come with a 12-month warranty, so we’re more than happy to help find a solution for you.
We look forward to hearing from you soon and getting this sorted.
Best regards,
The Strapology Team
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