La orientación con el vendedor fué clara. Se cumplió con el tiempo estipulado para la instalación. Los instaladores fueron muy responsables, hicieron todo muy limpio y organizado. Uno de los instal... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We had a great team working with us in setting up our Solar system with the Tesla Powerwall. The installation team did a great job in making the additions to our home clean looking. Anyone considering... Mehr ansehen
Unternehmen hat geantwortet
For a not so savvy tech person the experience was pretty frustrating but I also received lots of help from Sunrun personnel. I’m not too sure about understanding about all aspects of the experience.... Mehr ansehen
Well i have to say if it wasnt for Sage i probably wouldnt be writing this review. Sage was very patient and understanding of current issues i was having with my previously installed solar system... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Sunrun is the #1 home solar panel company that allows you to lock in low energy rates. Take control of your electric bill. Ask about our home battery today.
Kontaktinformationen
Market Street 595, 94105, San Francisco, Vereinigte Staaten
- sunrun.com
4,4
Hervorragend
1056 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Low maintenance product
Low maintenance product. Ease of navigating the web site. Lower electric bill!
19. Oktober 2026
Antwort von Sunrun
We're happy to hear our simple website and efficient product helped lower your utility costs.
Excellent and efficient
Harris was excellent and efficient with everything! He delivered on everything he told from the first meeting till after the installation!
19. Oktober 2026
Antwort von Sunrun
It is wonderful to hear that your representative was so efficient and delivered on every promise from your very first meeting through the completion of your installation. We truly appreciate you taking the time to share your positive experience with us!
This last year has been very efficient…
This last year has been very efficient and easy. When we had a power outage in the neighborhood we did not lose power. This is the reason along with lower electric bills, we went with Sunrun.
19. Oktober 2026
Antwort von Sunrun
It is wonderful to hear that your system kept your lights on during a local blackout and that you are enjoying reduced utility costs. Thank you for sharing how reliable and beneficial your transition to solar energy has been over the past year.
Antwort von Sunrun
Thank you so much for sharing your feedback. We are incredibly pleased to hear that you have found our team to be dependable and helpful during your experiences with us.
Very professional and throughout the…
Very professional and throughout the process especially Raymond Gilks.
19. Oktober 2026
Antwort von Sunrun
We're so glad to hear that our team was highly professional and guided you smoothly through every step of the process. We truly appreciate you taking the time to share your positive experience with us!
Entiendo que la persona muy amable pero…
Entiendo que la persona muy amable pero no quede satisfecho ya que en estos momentos tengo 2 placas que se reflejan en color negro ⚫️ y no me dieron solución yo esperaba que enviaran un técnico para verificar y me dijeron que no es necesario pero no me dijeron la razón porque las placas están en negro ⚫️
18. Oktober 2026
Antwort von Sunrun
Gracias por ponerse en contacto con nosotros; comprendo perfectamente su frustración. Resulta sumamente estresante consultar su aplicación de monitoreo, ver paneles en color negro y sentir que sus inquietudes no se están tomando en cuenta, sin recibir una explicación clara. Esa no es, en absoluto, la experiencia que queremos que usted tenga.
Cuando los paneles aparecen en color negro en su cuenta de Sunrun o en la aplicación mySunrun, por lo general significa que dichos paneles no están transmitiendo datos temporalmente, y no necesariamente que estén averiados físicamente. Si necesita ayuda adicional, por favor contáctenos a través de resolutions@sunrun.com.
The experience was great just waiting…
The experience was great just waiting on my gift card
19. Oktober 2026
Antwort von Sunrun
We are glad you enjoyed your experience. We are currently processing your reward.
Antwort von Sunrun
We're so glad to hear that our team was highly professional and guided you smoothly through every step of the process. We truly appreciate you taking the time to share your positive experience with us!
I’m afraid I’m gonna jinx myself but…
I’m afraid I’m gonna jinx myself but the solar system has been in for I’m sure over 10 years n has never failed us the best thing about it is I DONT HAVE TO DO ANYTHING
19. Oktober 2026
Antwort von Sunrun
We are glad you enjoyed your experience with our hassle-free solar system over the past decade. We appreciate your positive feedback and hope our reliable technology continues to serve you well.
just to let you know that everything is…
just to let you know that everything is very good
19. Oktober 2026
Antwort von Sunrun
We are glad you enjoyed your experience. We appreciate your positive feedback and are happy to hear that our service met your expectations.
So far it has required little effort on…
So far it has required little effort on my part to get it up and running.
19. Oktober 2026
Antwort von Sunrun
We are glad our product was easy for you to set up. Thank you for your feedback.
Mi experiencia con Sunrun ha sido muy buena
Mi experiencia con Sunrun ha sido muy buena. Estoy satisfecha con el servicio, la atención recibida y el funcionamiento del sistema solar. Hasta el momento, ha cumplido con mis expectativas. Lo recomiendo.
19. Oktober 2026
Antwort von Sunrun
¡Muchísimas gracias por sus excelentes comentarios! Nos alegra muchísimo saber que su sistema funciona bien, que está satisfecho con nuestro servicio y atención, y que Sunrun ha cumplido con sus expectativas.
Agradecemos sinceramente que se haya tomado el tiempo de compartir su experiencia y de recomendarnos.
Antwort von Sunrun
We are glad you enjoyed your experience. We appreciate your positive feedback and are happy to hear that our service met your expectations.
Antwort von Sunrun
We are glad you enjoyed your experience. We appreciate your feedback on our team's professionalism. If there is anything we can do to assist you further, please reach out to resolutions@sunrun.com.
The customer service has been very good…
The customer service has been very good and everyone I’ve interacted with was very friendly and helpful.
19. Oktober 2026
Antwort von Sunrun
It is wonderful to hear that our team provided you with such friendly and helpful support. Thank you so much for sharing your positive experience with us!
Great everyhting went well and was…
Great everyhting went well and was good. A bit ling process though.
19. Oktober 2026
Antwort von Sunrun
We are glad you had a good experience, and we will work to speed up our process.
Antwort von Sunrun
We are glad you enjoyed your experience with our team. We appreciate your positive feedback and thank you for choosing our services.
Everyone was working hard and displayed…
Everyone was working hard and displayed professionalism
25. Oktober 2026
Antwort von Sunrun
We are glad you enjoyed your experience with our hardworking team.
It takes longer to go online than originally lead to believe. I understand some of the timeline depends on TECO, however, the time to go live was 2 plus months not a couple of weeks.
All the workers were great. They were all in tune with each other doing their part. Nothing they brought to the job site was left behind, very clean.
The salesman that come to my home was very nice and very helpful with every question all the time.
Even after the installation was completed, Izzy was the one most easy to talk too and make me feel like someone understood all my concerns.
To date, we still have not received the refund for the insurance and was told it would take a few weeks. It's been 3 months and still no refund.
Regarding the timeline, I believe customers should be told the LONG timeline so that the expectations are not thought to be sooner than later. Example: It would be better if told 3 plus months and happen sooner.
25. Oktober 2026
Antwort von Sunrun
We are glad you enjoyed your experience with our onsite team and found our representatives helpful, polite, and attentive to your concerns during the installation process. We appreciate your positive feedback regarding our cleanliness and teamwork. However, we take your concerns about the delayed insurance reimbursement and the project timeline very seriously. It is important to us that our communication remains clear and that expectations are set accurately from the very beginning of our relationship. We are currently looking into the status of your outstanding funds to ensure this matter is resolved as quickly as possible. Additionally, we are sharing your feedback regarding timeline expectations with our planning department to help us improve our scheduling communication for future projects. Thank you for sharing your experience, as your detailed insights help us refine our services.
Puse placas para minimizar mi paga al…te
Puse placas para minimizar mi paga al sistema de LUMA pero mi factura me está llegando casi igual a lo que pago por las placas. Estoy decepcionada
25. Oktober 2026
Antwort von Sunrun
Hola, gracias por contactar a Sunrun. Comprendo perfectamente su decepción y quiero ofrecerle una disculpa porque su experiencia no ha cumplido con sus expectativas. Al invertir en energía solar, el objetivo es lograr una reducción significativa en sus costos de servicios públicos; por lo tanto, resulta sumamente frustrante que sus gastos mensuales totales (la factura de LUMA más el pago por el sistema solar) terminen siendo prácticamente los mismos que antes.
Analicemos con más detalle qué podría estar ocurriendo para poder resolver esta situación. La causa más frecuente de una factura elevada tras la instalación de un sistema solar es que la conexión de «medición neta» (Net Metering) con LUMA no se haya activado por completo o no se haya procesado correctamente. Para investigar este asunto, por favor envíenos un correo electrónico a resolutions@sunrun.com indicando su dirección y un resumen de sus inquietudes; de este modo, podremos asignar a un especialista para que le brinde asistencia.
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