Supanet Bewertungen 449

Quick and easy, very helpful and gave advise on what to do for future connection issues.

i was having issues whit my connections and they solved the problem in no time. the person that help me was amazing hepfull. thank you so much they a client for life

mia was very understanding and helpful,as all the live chat people are

The assistant was very helpful with cancellation. Supanet have provided a good service , however the cancellation fees and insistence on returning router etc were a shock as excessive and no other supplier seems to do this . Nevertheless due to financial difficulties I had to cancel and incur extra charges oh well that’s life is guess .

Mia was very helpful

Good customer service and very helpful despite the Internet dipping on me all the time:)

very quick and helpful sorted out my problem

Isla answered quickly and was very helpful. Everything was sorted out easily.

Needed to contact supanet regarding a billing enquiry . Live chatted with Isla, who very efficiently gave me all the information I needed. Very pleased

fab experience to day with supanet help line .

I’d give zero star if that was possible. This predatory and aggressive company deliberately misleads customers into a £50 charge if they cancel within 14 days by selling them a ‘priority service’. It’s not made clear that you’ll need to pay this (6weeks worth of services) if you cancel within the cooling off period. When trying to resolve the situation staff were immediately aggressive. The whole aim is to denigrate the customer. Their complaints policy says you can contact them by phone. When you do this, and after being on hold for 50 minutes I might add, you’re told the complaint has to be made in writing. For an older person this was all extremely distressing.

All I can say is avoid this company at all costs for your own finances and sanity!

Aron was so helpful, he listened, calmed me down i was so stressed , supanet have lied and not been helpful, if it wasn't for Aron i would have left , thankyou so much for you kindness xxx

Very efficient, knew what I was talking about and was able to help. Really quick to sort problem. Friendly tone and problem resolved first time.

Quick response and pleasant chat with operative.

Got through to live chat straight away and the representative online by the name if Isla was a great help went through everything step by step and got me up and running again

This my first experience with supanet live chat and can say that the response time was excellent and my query was dealt with speedily in a friendly way.

I have had to cancel supanet because of moving to another property who have their own internet provider.
they have always been helpful when ever i needed help.