Surefire Local Bewertungen 82

Based on both my experience and the overwhelming pattern of similar reviews, Surefire Local appears to operate on a model of aggressive sales promises followed by weak execution and poor follow-through.
Customers are sold on the idea of increased leads, visibility, and growth, but many report paying for months with little to no measurable return. When results don’t materialize, explanations are vague, accountability is lacking, and responsibility is often shifted back to the customer.
One of the most consistent issues is communication. Numerous reviewers describe unanswered emails, unreturned calls, and long delays when trying to address concerns. Once payment is secured, responsiveness seems to drop significantly.
Billing and cancellation are major red flags. Multiple customers report difficulty canceling services and allege that charges continued even after cancellation requests were made, forcing some to dispute charges through their bank or credit card company.
Another serious concern raised repeatedly is control over websites and digital assets. Several reviewers claim their website or online presence was taken down, withheld, or not properly transferred after ending the relationship. For a small business, this can be extremely damaging and disruptive.
Additionally, many customers describe the services as generic and overpriced, with templated content and automated strategies that do not justify the cost or match what was promised during the sales process.
Overall, the consistency of these complaints strongly suggests systemic issues rather than isolated cases. If you’re considering Surefire Local, proceed with extreme caution. Get everything in writing, confirm ownership of all digital assets before signing, monitor billing closely, and don’t rely on verbal promises.
This review is posted to warn other business owners so they can make a more informed decision.

My experience with Surefire Local has been nothing short of frustrating from start to finish. The service itself was extremely disappointing — I saw no measurable results, the communication was inconsistent, and my account manager kept changing without warning. Despite repeated follow-ups, nothing was ever delivered as promised, and I eventually decided to terminate the relationship after months of wasted time and money.

To make things worse, weeks after ending services and paying all balances in full, they charged my card again without authorization. Their support email bounced back as undeliverable, and there has been no response or accountability from anyone at the company.

As a licensed contractor who runs a professional business, I take integrity seriously. This kind of behavior — both during service and afterward — is unacceptable. I’ve since filed a dispute with my bank and reported the incident to the BBB.

If you’re a small business owner looking for reliable marketing or lead management, do not trust Surefire Local. Save yourself the headache and find a company that values honesty and transparency.

Reply to their reply: it is not an post billing as you took thay money from my prepaid google billing. I do not believe you are lying but again this shows how unorganized you are. Who issues a refund and then rebills? Makes zero sense and i disagree. There were supposed to be 2 refunds for my lsa balance and i told you to keep the one to pay for any outstanding "services" (really our contract balance). UPDATE' They billed me again which is the 3rd time after i canaceled and they promised it would never happen again. At the advice of Wells Fargo i filed a complaint with the FTC. I was contacted by them to run Google LSA and SEO. They salesguy seemed to really know his stuff. The app seemed to be top notch. After the first month we started to see trouble. Each time we would have calls with someone (always a different person) they seemed to know less and less. It became obvious they had issues with staff and lack of training. We saw no improvement in our SEO and LSA. After speaking with a person named Brian and telling him I would pay the last month and cancel, he said "We have spent none of your LSA money, let me credit that to your next month and give me a chance to fix this". Then they tried to hit my credit card again, and then again, and then again. After a very heated discussion with someone who claimed to be their CFO, it became obvious he did not know basic accounting principals. I will say they did refund part of my LSA money and if it would have ended there I would just have walked away. Today they hit my CC again, I had to call my bank and filed a fraud claim. I honestly believe they have a good concept, they have just executed it very poorly. That is my take, in my opinion I would not use them, but that is one guys opinion. Honestly, I had a much better experience with other companies and freelance SEO/LSA people.

They were the worst because I spent so much money and never saw a return on investment for it. They were nice when I spoke with them, but other than that- do NOT go with them.

I had an extremely disappointing experience with this company. They promised the moon but did absolutely nothing to deliver on their promises. I was paying $5,000 a month, yet it took five months just to get a website launched. Unfortunately, the website was only up for a month before they took it down without any explanation. Overall, I feel like I was scammed and wasted a lot of time and money. I would strongly advise caution before working with this company.

This Company excels in Software and has brought all of my Marketing together in one platform. I am impressed with their knowledge of how to get my company ranking on Google!

I am a self employed contractor.
I have wasted too much money, and become overwhelmingly frustrated dealing with this company. Zero Results.
I am actively trying to end my relationship with this awful company and end this horrible experience and Waste of Money.
Zero Stars
Do Not Use

In response to SureFire Local Response: I read your canned response, and based on the other reviews for your company, I believe Austin's actions are the norm and that you do not take feedback like this seriously - I was able to guess the CEO's email address - pretty easy to do actually - and pinged him with a very legitimate concern to no response. I believe in the power of reviews, and all I can hope is that potential customers are diligent with their research, read this review, and then read your other reviews and make the best decision for their company needs. I did shorten my review to make it easier for others to read; so thank you for giving me that opportunity while responding to your canned response.

I run the office and a fair part of operations and had a Surefire Local sales rep call our company – Austin Adams – and of course he does the typical “can I speak to the owner” and he uses the owners name like they’re old friends and I’m just going to put him through without getting more info. I was very clear that I’m the person to talk to with regards to our online presence and marketing materials, and that I’d give him my email address so he can send me their info and I’d do my diligence in researching them out to see if it was a good fit for our company. Austin, of course, wants to keep me on the line for as long as possible, and asks for 30-seconds of my time… five minutes later and I’m stuck in that loop bottom of the barrel sales people rely on because they have no skill, tact, or professionalism – Surefire’s best of the best, the voice of their company to solicit customers. I state again that I’m happy to give him my contact info, will research them, and follow up with Austin within one week. Austin made another limp attempt to keep me on the line; in this case he asked if he offended me in some way – of course I was calm and professional during the entire phone call, gave him the benefit of the doubt and listened to his “30-second” spiel that took over five minutes – but I reiterated that I’d be happy to give him my contact info and go from there. We ended the call, and not more than two minutes later, I hear the owner of the company take a call on his cell and tell the caller that he’s not interested. I asked the owner who that was, and of course, it’s Austin who somehow got hold of the owner’s cell, and tried to do an end-around. Disgusting, shameful, and about as unprofessional as a company can be. I deal with marketing calls every day, and I always do my diligence to research them, and have several great partnerships with respectable companies that I trust and value; but Surefire Local will never be one of them because I can’t trust a company that relies on such disgraceful tactics – if you can’t follow a simple direction that could benefit all parties involved, then you obviously don’t care enough about that relationship to be relied upon.

Terribly unprofessional. The owner jumped on a call after I canceled a meeting with his sales representative and tried to berate me for not using their services. I cannot say what their services are, but I can firmly say they will never ever ever get my business.

I represent businesses for a living and am pretty well-versed in sales. This company needs to take a few courses on selling. Otherwise, they can go back to trying to twist people's arms, which may have worked for them in grade school.

About a month or so ago, I received a cold call from Surefire and took the time to listen to the sales pitch and learn about what they offer. I politely declined, explaining that our budget has already been allocated for the year, but that I’d be open to revisiting the conversation in a few months as we plan for next year.

Rather than responding professionally, the salesperson acted like a rejected teenager. He immediately became defensive and began talking down about our website, calling it “terrible” and claiming it needed “a lot of work.” He also criticized the software we currently use, saying we were wasting money. His tone throughout the call was condescending, and he even scoffed at my responses.
His reaction to a respectful “no” was a major red flag. Instead of understanding my position, he tried to discredit the decisions I’ve made for my business. And when the call ended, he didn’t even say goodbye — just hung up.

Today, I received another cold call from Surefire. I'm not sure if it's the same gentleman I spoke with previously, but it sure seems like it based on how the conversation went. I politely declined their services, but was once again met with interruptions and persistence. I reiterated that we weren't interested but, before I could finish my sentence, the sales rep hung up on me!

Based on these calls alone, there's no way I'd consider working with this company. What a terrible first (and second) impression.

Sales people are obnoxiously pushy, calling at random times and do not respect boundaries. I was willing to work with them but I'm glad I dodged that bullet.

Edit: Even their response is manipulative.

Completely ruined my online presence. Horrible company app doesn’t work. They lie constantly about everything. Waisted lots of money and time with this company and going to loose lots of business behind this. Was ranking in top 5 in my area before them now I can’t even be found. I’m pissed

Edit
Description of complaint:
I paid surefire to build me a webpage. It took around three months and after the three months, I was not satisfied with the webpage ortheir services in April. I told him to cancel my account May, June and July. They still charge me 2250 dollars Today I spoke to them asking why they had charged me three more months. They told me that they had a 30 day cancellation policy, butI canceled with them over around three months ago To make it short, I would never recommend this company they take your money. It’s very hard to cancel with them and then they try totell you you have a one year contract even after it’s in a voicemail that we only had a three month contract I had multiple companies similar share fire but at this point they’re the worst I spend around $10,000 And got maybe four or five calls just letting everybody know be careful because you will not get what you pay for I didn’t.

STAY AWAY!!
I spoke with Tiffany over an hour for a presentation and when she felt i was not going to pull the trigger she secretly alerted her manager Matthew to listen in. He chimed in and immediately came off very pushy and aggressive to the point of using scare tactics and over talking thinking that will get me to sign, very used car salesman type of guy. I told him his aggressiveness is coming across in a bad way and he got even louder. Maybe they work for some companies but I’m glad i stuck to my gut feeling and didn't sign. Just the typical tell you what you want to hear to get you to sign kind of company is how i now feel about them, but what they’re really about shined through on this call.

Not a single lead in 5 months, $1500 a month I feel was wasted on empty promises...Good Luck !! Business profile on Google showed us in Alaska, we are in Texas, now that I cancelled our business profile is suspended due to deceptive content... 🤔

I have been with them for four years with the same rep the entire time. The first time I actually needed them to do something (merge Google profiles) Tristan went radio silence. I have emailed 7 times over the past 1.5 months and called numerous times to no avail. I am working on canceling now.

Not a great company to work with. I used them with two companies for a few years. I gave them every chance possible. It was one excuse after the other. Several different reps that rarely remembered my account or the previous conversations.

They will burn through your ad spend with no regard for quality leads or your budget. They are extremely hard to reach. And changes have to be submitted and take weeks.

We canceled on Jan 1 and have been continuously charged every month.

It felt like a bait and switch service company. Telling you one thing and acting different. Very unhappy with the professionalism they so call say they are.

This company is a nightmare. I actually saw a 75% drop in calls and leads during the year I signed up. The website was up after 3 months. They said if I ever changed my mind after the contract was up I could cancel and I would still own the website. After my year contract they shut down my site the day we canceled. I cannot give a worse recommendation. Small buisness owners beware

Started off great but was passed around. I didn't get the hard working team that was portrayed. I got work assigned to me??

I am busy enough and hired them to help us be found.

I have a 5 star moving company. Shouldn't be too hard to promote!

I got cheerleaders from them not marketing stratagists. I didn't hear anyone strategizing on my behalf.

I cancelled last month and they took another $597.00. that is the main reason for this review. Who's BMW am I making payments on????🌻

FasTrac Moving
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