Really great experience. Bit nervous selling an expensive item but very secure and price was exactly as they quoted.
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Das sagen Bewerter
My experience was great! The service was very good, efficient and helpful, as well as very pleasant and friendly. I felt extremely comfortable and everything was done very efficiently, promptly and as... Mehr ansehen
Unternehmen hat geantwortet
Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you. My two quibbles are that 1) I wrote... Mehr ansehen
Unternehmen hat geantwortet
Very proffesional and efficient from start to finish. A precise valuation was given with a few hours. Considering the large quantity we left them to evaluate. Once all documantation was supplied th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Suttons & Robertsons
Vom Unternehmen geschrieben
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.How we can help
Vom Unternehmen geschrieben
- Loans against luxury assets
- Borrow from £500 against jewellery, watches, gold, handbags and other luxury assets. We are authorised and regulated by the Financial Conduct Authority.
- Sell luxury assets to us
- Receive a quick valuation and sell your watches, jewellery, gold and handbags directly to us. Once everything is agreed, our average payment time is five hours.
Kontaktinformationen
127 Victoria Street, London, SW1E 6RD, London, Vereinigtes Königreich
- 0800 038 9839
- services@suttonsandrobertsons.com
- suttonsandrobertsons.com
4,8
Hervorragend
329 Bewertungen
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Antwort von Suttons & Robertsons
Thank you for your kind feedback. We’re delighted to hear you found the team friendly and that your experience with us was such a positive one. We truly appreciate you taking the time to share your comments.
Professional
Professional, friendly and trustworthy.
What more would you expect when dealing with an old and respected company!
Highly recommend...
J.B
16. Juni 2026
Antwort von Suttons & Robertsons
Thank you for your kind words. We’re delighted to hear you found the service professional, friendly, and trustworthy. Your confidence in us means a great deal, and we truly appreciate your recommendation. Thank you for taking the time to share your experience.
Such a smooth process and lovely staff
Such a smooth process and lovely staff! Would genuinely recommend
11. Juni 2026
Antwort von Suttons & Robertsons
Thank you for your lovely feedback. We’re delighted to hear you found the process smooth and the team a pleasure to deal with. We truly appreciate your recommendation and your kind words.
Very straightforward and efficient for…
Very straightforward and efficient for my transaction. I would highly recommend them for their professionalism.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Suttons & Robertsons
Thank you for your kind feedback. We’re delighted to hear you found the process straightforward and efficient, and that our professionalism stood out throughout your transaction. We greatly appreciate your recommendation.
Fantastic service and amazing people to…
Fantastic service and amazing people to deal with, very efficient and easy
9. Juni 2026
Antwort von Suttons & Robertsons
Thank you for your kind feedback. We’re delighted to hear you found the service efficient and easy to use, and that the team made the experience such a positive one. We truly appreciate you taking the time to share your experience.
A thoroughly professional experience
I went to sell some jewellery left to me by our parents at the Victoria Street branch. Aliza Bahadur was extremely professional taking the time to explain the process as this was my first time there. She valued each of the items thoroughly giving a very fair price with absolutely no pressure to accept the price. For those items that were not of interest, Alize went above and beyond advising me on my options for those items. A wonderful, professional and fair experience. If I do have more jewellery to see, I will be back.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Suttons & Robertsons
Thank you for taking the time to share your experience. We’re delighted to hear that Aliza made your first visit such a positive one, taking the time to explain the process clearly and ensuring you felt comfortable throughout. It’s wonderful to know you felt the valuations were fair and that the advice provided on the items we couldn't assist with was helpful as well.
We’ll be sure to pass your kind comments on to Aliza and the Victoria Street team. Should you have any more jewellery to sell in the future, we’d be pleased to welcome you back.
Antwort von Suttons & Robertsons
We’re pleased to hear you found the service friendly and the process quick and straightforward. Thank you for your recommendation, it’s greatly appreciated.
Very Good
The customer service on call was very helpful. When I visited the store, I was treated with respect and given all the information. The lady answered my many questions very calmly. Gave me sufficient time to think it through and make the decision.
24. Mai 2026
Antwort von Suttons & Robertsons
We’re so pleased to hear you felt well looked after from your initial phone call through to your visit in store. It’s wonderful to know everything was explained clearly and that you were given the time and support needed to make your decision comfortably. Thank you for taking the time to share your experience.
Friendly, sensitive and good value
Friendly, sensitive and informative service. Provided a good valuation and price for gold jewellery. Will use them again in the future.
20. Mai 2026
Antwort von Suttons & Robertsons
We’re so pleased to hear you found the service friendly, informative, and handled with care and sensitivity. It’s great to know you were happy with the valuation and overall experience. Thank you for your kind words, and we look forward to welcoming you again in the future.
Excellent customer service from start…
Excellent customer service from start to finish the lady that was serving me Ruth was very helpful and understanding and did her job correctly.
19. Mai 2026
Antwort von Suttons & Robertsons
We’re so pleased to hear you received excellent service from start to finish. It’s wonderful to know Ruth was helpful, understanding, and made the whole experience a positive one for you. Thank you for your kind feedback.
Antwort von Suttons & Robertsons
We’re delighted to hear you found the service efficient, polite, and friendly. Thank you for taking the time to share your feedback.
Профессиональный подход
Очень вежливое и профессиональное обслуживание , мне нужно было меньше чем предложено было оценкой. Отличная команда знающих асов своего дела . Деньги пришли на счёт.
Единственный минус - то что не дали кэшем , иногда, знаете ли люди предпочитают кэш . Но деньги на счёт пришли довольно таки быстро .
И мой респект и уважение вашей команде . Вы одни из тех кто за мою аньикварную вещь дали хорошие деньги под залог.
Всего вам хорошего. С уважением.
13. Mai 2026
Antwort von Suttons & Robertsons
Thank you for your kind and thoughtful feedback. We’re very pleased to hear you found the team professional and knowledgeable, and that the process was handled smoothly with prompt payment into your account.
We’re especially glad we were able to offer a fair value against your antique item, and we truly appreciate you taking the time to share your experience.
Super simple and quick experience
Super simple and quick experience! great Service ☺️ Would recommend and use again. Gary was great!
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Suttons & Robertsons
We’re so pleased to hear the whole experience felt simple and quick for you. It’s great to know Gary looked after you so well. Thank you for your recommendation, and we’d be delighted to assist you again in the future.
They were very friendly and They were very friendly and very helpful, I was very pleased. very…
They were very friendly and very helpful, I was very pleased.
10. Mai 2026
Antwort von Suttons & Robertsons
We’re so pleased to hear you found the team friendly and helpful, and that you were happy with the service you received. Thank you for your kind feedback.
Well done but...
Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you.
My two quibbles are that 1) I wrote on line regarding an appointment and sent a photo of the items I was interested in selling and was assured that I would have a reply...none came.
2) I then phoned to enquire about making an appointment the young man who answered did not mention bringing identification.
Thank you
1. Mai 2026
Antwort von Suttons & Robertsons
Thank you for taking the time to share your feedback. We’re very pleased to hear the team member who assisted you in store was courteous, efficient, and informative throughout the process.
We also appreciate you highlighting the areas where your experience could have been better. We’re sorry to hear that we missed your enquiry prior to your phone call and that bringing identification may not have been communicated when booking your appointment by phone as this is standard proceedure.
Your comments are genuinely helpful and will be fed back to the team as we continue to improve our customer service procedure.
Very friendly & helpful when I made an…
Very friendly & helpful when I made an appointment by phone… then the service when I arrived and process of selling my jewellery made it a very enjoyable experience!
2. Mai 2026
Antwort von Suttons & Robertsons
We’re so pleased to hear you felt well looked after from your first phone call through to your visit in store. It’s wonderful to know the process of selling your jewellery felt smooth and enjoyable. Thank you for your kind feedback, and we hope to welcome you again in the future.
Fantastic service from first call to…
Fantastic service from first call to them and they were honest in their dealings when I took my Omega Constellation in.
29. April 2026
Antwort von Suttons & Robertsons
We’re so pleased to hear the service was strong from your first call through to your visit. It’s great to know you felt everything was handled honestly and transparently. Thank you for sharing your experience, and we’d be happy to assist you again in the future.
Antwort von Suttons & Robertsons
We’re so pleased you found us efficient and reliable. Thank you for your kind words; it’s much appreciated, and we hope to assist you again in the future.
First time in this establishment and…
First time in this establishment and the customer service was second to none!
Very pleasant, helpful and knowledgable staff. Would absolutely recommend!
13. April 2026
Antwort von Suttons & Robertsons
We’re delighted to hear your first visit left such a strong impression. It’s great to know the team were pleasant, helpful, and knowledgeable throughout. Thank you very much for your recommendation. We would be very happy to welcome you back again.
Antwort von Suttons & Robertsons
Thank you for your kind feedback. We’re so glad everything was clearly explained and that you felt well looked after. We’ll be sure to share this with the South Kensington team; they’ll be pleased to hear it.
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