Swapfiets België Bewertungen 

Bikes are well taken care of. Service is great!

Vervoering in de stad van de xxi-ste eeuw: digitale mogelijkheden hand in hand met deelvervoer. Swapfiets heeft goed begrepen.

Korneel heeft me goed geholpen met mijn nieuwe fiets, zeer vriendelijke en vlotte service. Hij heeft alles tot in de puntjes uitgelegd. Zeker een aanrader om daar te gaan om een fiets te huren! ;)

Vlotte service, vlotte afspraak, vlotte afhandeling. Top!

heel vrindelijk en goeie service en heel goeie conditions

Alles was vriendelijk, snel. Het personeel is zeer professioneel.

Vélo cassé après chaque réparation, batterie prêt à être volé, sinon tu dois la portée par tous ou il vont te la volée 💯 c'est désagréable et tu dois payer 500euro pour la batterie, si il vole autres choses tu pay aussi, assurances vole n'existe pas!!!!
Gardez votre argent sinon vous allez avoir beaucoup de problème avec swapshit
Vous étte averti

This company is honestly ridiculous. I ordered my bike, chose the delivery window and it didn't show up. I called, they apologized and I booked it for another day. It doesn't show up AGAIN...and when I call - they tell me that their delivery person was in a car accident, and I wouldn't be getting the bike for at least a week... BUT, I could go pick it up at one of their locations. I asked for a discount for my troubles, and they refused. Just unbelievably unreliable and terrible customer service. I just bought a bike from Decatholon. Save yourself the annoyance and grief and do the same if you can.

Very efficient process.
Experience was quick and painless.
Guy serving me had good knowledge and communicated everything to me that I needed to know.
I had to sign up online and then go through the process in the shop. Even from sign up to leaving with my bike everything was done in around 15-20 mins.

My personal experience was horrible. The first bike I got broke down in the first 30 minutes. The left pedal just fell off. After taking it back to the technician they had to give me another bike because the bike could not be fixed. The new bike also has many problems (the bike stand and back fender rub against the tire, the first 3 gears don't work...). I've decided to return the second bike and cancel my subscription.

Vriendelijk onthaal in Antwerpen. Eenvoudige maar goed afgestelde fiets gekregen. De aangeboden koffie maakte alles af!

Bon accueil, service impeccable.

Fijne kerel die me geholpen heeft.Snel en correct.Nieuwe fiets meegegeven.Het onderhoud was iets te veel.Hij stond er alleen voor.Voor hem enthousiast te houden best investeren in personeel.

I've been a customer since 2014 (in the Netherlands). Then moved to Belgium and used Swapfiets again - it was fine but more expensive (they don't have their flagship colorful bikes here). I recently returned to Swapfiets as a temporary solution so I went for their mid-price e-bike. I have never canceled any subscription faster in my life! For 80 euros per month, they give you a heavily used bike without working gears. They delivered a bike that was incredibly dirty, full of scratches, loud and it's impossible to cycle on cobbles as it literally hurts you. They also gave me a broken charger, so I had to bike all the way to their shop to get it replaced. If you cancel your subscription, they won't pick it up either so you have to go by yourself. Also, if you cancel your subscription, you can't have them come to fix your broken bike anymore. On a good note, the staff working at the shop is highly trained and very kind. Overall, horrible quality bikes, further damaged by delivery men and then rented out to others - Swapfiets' image in Belgium is incomparable to the Netherlands. And if anything happens to your bike, you have to pay a LOT of money - this seems to be their new business model. This company used to make sense to me.

Un service pratique (principalement parce qu’on ne vole pas les swapfiets), des équipes ultra disponibles mais des vélos beaucoup trop lourds et qu’il faut régulièrement rentrer pour des soucis techniques

In mijn bescheiden opinie : jullie fietsen kunnen een beter versnellingssysteem gebruiken.Maar wat betreft prijzen en dienstverlening is het wel çava.

Je souhaite un vélo pliable car je n'arrive pas à calibrer le vélo pour ouvrir les portiques de métro

Ik werd vriendelijk ontvangen, na een klein gesprek over wat er gebeurt was kreeg ik een koffie aangeboden en wanneer de koffie op was, was mijn fiets weer klaar om te gaan.

fijne mensen in de winkel, goede uitleg gekregen