Kings Lynn, Saddlebow. Really helpful on collection. Lack of customer wifi access caused issues. As my passport was out of date I needed to provide utility statements. Laura was amazingly helpful... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Booking on line was more difficult than expected due to the length of time it took to scroll to my year of birth. By paying for my hire up front the discount was very generous. Pick up was ok, but one... Mehr ansehen
Unternehmen hat geantwortet
WOW... what can I say from phonecall to deliverery. What an amazing friendly bunch I've dealt with today from Amanda in the office, Neil and Mark Spares dropping our vehicle off WORCESTER branch. Qui... Mehr ansehen
Unternehmen hat geantwortet
Naheed from wolverhampton branch has delivered my car. He was very friendly, professional and fully explained the car and how the rental works . He was wonderful. He explained the condition the car ne... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Kontaktinformationen
Matford Park Road, Marsh Barton , EX2 8AW, Vereinigtes Königreich
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4,3
Hervorragend
388 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
DO NOT HIRE FROM SWITCH
In May 2026, we booked an MG HS 5 Door A/C "or similar" through CarJet, who subcontracted this to Switch, part of the Scot Group.
Switch 'switched' the MG to a Cupra Leon Hatchback, describing this as an "upgrade". That is patently incorrect, since the boot space is 507L in the MG [search “parkers mg hs review/practicality”], against only 380L in the Cupra [search “parkers cupra leon review/practicality”].
The 25% reduction in space caused considerable distress and difficulty when transporting parents in their late eighties and nineties, who were forced to travel without their necessary walking aids.
When the fault was pointed out, compensation should have been issued proactively.
However, as can be seen from their response below, neither CarJet nor Switch has provided a satisfactory resolution several weeks after the hire, requiring the initiation of formal complaints to regulatory and financial bodies.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Ian,
Thank you for making us aware of the issues that you have faced with the vehicle provided for your rental. Unfortunately, our system does show that the correct vehicle was provided although I do understand that this was not suitable for your needs on this trip. As your booking was booked and paid for via a third part provider any refund request would need to be discussed with them directly.
Warm regards,
The Switch Team
Overall good
Overall good. Slight delay in picking up car due to computer issues. Copy of credit card statement showing my address of card used was requested, which wasn’t clear on initial t&c’s requested.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Edward,
Thank you for your feedback. We're pleased to hear that your overall experience was good. We apologise for the slight delay at vehicle collection, which was caused by temporary computer issues. We also appreciate your comments regarding the proof of address requirement. We understand that the need for a copy of the credit card statement was not as clear as it could have been in our terms and conditions, and we will review our communication to make this requirement more explicit for future customers. Thank you for bringing this to our attention, and we hope to welcome you again soon.
Warm regards,
The Switch Team
Had an amazing experience today picking…
Had an amazing experience today picking up my mothers vehicle staff were amazing but sheikh went above and beyond, showed me all the features on the and also showed me the ventilation seats which was so Cool. Thank you sheikh
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Humera,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had an amazing experience collecting your mother's vehicle and that our team made you feel welcome. It's especially great to know that Sheikh went above and beyond by taking the time to explain the vehicle's features and demonstrate the ventilated seats!
We'll be sure to pass on your kind words to Sheikh, who will be thrilled to know his efforts made such a positive impression.
We look forward to seeing you again in the future.
Warm regards,
The Switch Team
Very bad experience with this company
Very bad experience with this company. I made a reservation through booking. Com whilst home in NZ. On arrival in UK I needed to modify it. They could not be contacted either by myself or the booking com chat line agent. I have subsequently cancelled and gone elsewhere. This has cost me a great deal of stress, time and now money. I would like compensation. Please respond. Peter Day
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Peter,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you experienced when trying to modify your reservation and the frustration this caused during your trip. We would like the opportunity to investigate your concerns further, including the communication issues you encountered and your request for compensation. Please contact our Customer Services team at customer.service@switchcarrental.co.uk with your booking reference and contact details and we will review your case.
Warm regards,
The Switch Team
Came in to collect a car and was…
Came in to collect a car and was greeted by Subhan who provided exceptional customer service and made us feel welcome.
we had no issues at all due to his understanding of our needs
well done. Beckton Branch
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Aftab,
Thank you for taking the time to share your feedback. We're delighted to hear that Subhan provided you with exceptional customer service and made you feel welcome at our Beckton branch. We pride ourselves on understanding our customers' needs and delivering a smooth, hassle-free experience, so it's great to know that Subhan achieved this during your visit.
We will be sure to pass on your kind comments to him and the team. We truly appreciate your support and look forward to welcoming you back again soon.
Warm regards,
The Switch Team
Absolutely awful manager works here…
Absolutely awful manager works here rude with an attitude problem. Abused my wife rude to me because she had 5 contracts to close. Refused to give invoice or receipt or return deposit upon return of car. Seriously worried about acceptance of this kind of behaviour. Will never be using ever again. Appalling behaviour. Crappy service crappy staff crappy processes. Avoid avoid avoid.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Shea,
We are sorry to hear that you feel dissatisfied with your experience. We take all customer feedback seriously and do not tolerate unprofessional behaviour from any member of our team.
We would welcome the opportunity to discuss your concerns directly and review the details of your booking. Please contact us at us at customer.service@switchcarrental.co.uk so that we can investigate the matter fully and work towards a resolution.
Thank you for bringing your concerns to our attention.
Warm regards,
The Switch Team
Excellent service from start to finish.
Excellent service from start to finish.
Switch had my car delivered early morning the following day when speaking with them the evening before to book the car hire .
The lovely lady that dropped the car off made sure before she left that I was comfortable with the car after going over everything and showing me how to use all the tech in it as it was different from my car .
Unfortunately when I had the hire car it was involved in someone causing it extensive damage and I could not fault switch for all there help and kindness regarding what happened as I was so upset and anxious about how to deal with this unfortunate incident.
I would 100 percent recommend Switch car hire to anyone needing car hire and will always be happy to use them again if ever needed. I feel they deserve a higher than 5* rating for their excellent overall service .
Thank you Switch for all your help and kindness that I received from you.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Sharon,
Thank you so much for your wonderful review and kind words. We are delighted to hear that you were happy with the service you received from start to finish. We're especially pleased that our delivery driver was able to help you feel comfortable and confident with the hire vehicle before setting off. Providing a friendly, personal service is something we pride ourselves on.
Your recommendation means a great deal to us, and we're truly grateful for your feedback. Thank you for choosing Switch Car Hire, and we look forward to assisting you again in the future should you ever need us.
Warm regards,
The Switch Team
Delivered with a smile on time thank…
Delivered with a smile on time thank you Niaz from Wolverhampton
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Mr Neal,
Thank you for your review! We're delighted to hear that Niaz from Wolverhampton delivered your vehicle on time and with a smile. Providing a friendly and reliable service is what we strive for, and your feedback is greatly appreciated.
Warm regards,
The Switch Team
Had a rental due for delivery
Had a rental due for delivery, they had issues with the vehicle being delivered,
Amanda in the Worcester branch was very quick and helpful in sorting the issue , the handover was very smooth and professional thanks to Neil
Highly recommended
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Wayne,
Thank you for your fantastic review! We're sorry to hear there were initial issues with the vehicle delivery, but we're delighted that Amanda at our Worcester branch was able to resolve everything quickly and efficiently. It's also great to hear that Neil provided a smooth and professional handover experience. We truly appreciate your recommendation and look forward to assisting you again in the future.
Warm regards,
The Switch Team
Car was dropped off by Mr n niaz from…
Car was dropped off by Mr n niaz from Wolverhampton he’s explained how to properly work the car helped with everything service was great and super fast
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Andrew,
Thank you for your kind review! We're delighted to hear that Niaz provided a great experience, taking the time to explain all the car's features and ensuring everything was clear and easy to use. We're also pleased that you found the service fast and efficient. We appreciate your feedback!
Warm regards,
The Switch Team
Mr Niaz arrived on time from…
Mr Niaz arrived on time from Wolverhampton, very helpful & polite. Service was speedy and great throughout
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Steph,
Thank you for your wonderful feedback. We're delighted to hear that Mr Niaz arrived on time and provided a helpful, polite, and speedy service throughout. We'll be sure to pass your kind comments on to him. We really appreciate your support and look forward to assisting you again in the future.
Warm regards,
The Switch Team
Delivered on time
Mr Niaz delivered our vehicle on time and was very pleasant. Would highly recommend Switch Wolverhampton, as Lisa on reception was so helpful too.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Wendy,
Thank you for your lovely feedback! We're delighted to hear that Mr Niaz delivered your vehicle on time and provided such pleasant service. We'll also be sure to pass on your kind words to Lisa, who will be thrilled to know her helpfulness made a positive impression. Thank you for recommending Switch Wolverhampton—we truly appreciate your support and look forward to assisting you again in the future.
Warm regards,
The Switch Team
Highly recommend this company.
Highly recommend this company.. especially john.. we have been relying on switch car hire.. while our car is in for repair.. always really quick to deliver.. and even swapped our car as wasnt suitable.. friendly and very helpful. Wouldn't go anywhere else for my car hire
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you've had such a positive experience with our service. We understand how important it is to have reliable transport while your vehicle is being repaired, and we're pleased we could help with quick deliveries and finding a more suitable vehicle when needed. We truly appreciate your support and look forward to assisting you again in the future.
Warm regards,
The Switch Team
Naheed Niaz from Wolverhampton was very…
Naheed Niaz from Wolverhampton was very kind and helpful! I highly recommend
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Brodie,
Thank you for your wonderful review! We're delighted to hear that Naheed from our Wolverhampton branch was so kind and helpful. Providing excellent customer service is always our priority, and it's great to know Naheed made such a positive impression. We really appreciate your recommendation and will be sure to pass your kind feedback on.
Warm regards,
The Switch Team
I have just had a car delivered from…
I have just had a car delivered from the lovely Mark Spares and Scott from the Worcester branch. They were so friendly. Ran through the car and pointed out any damage which had already been noted. From the many hire cars I have had delivered this service was definitely the best I have had. They even checked the car wasn’t late as they thought it might have been due to a paperwork error but in fact it was earlier from what I had been told. Thank you both.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Helen,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that Mark and Scott from our Worcester branch provided such a friendly and thorough service. We pride ourselves on keeping our customers informed and ensuring a smooth handover, so it's great to know their attention to detail and communication made a positive impression. We'll be sure to pass your kind comments on to both of them. Thank you for choosing us, and we hope to assist you again in the future.
Warm regards,
The Switch Team
Sergio is the best!
Sergio is the best!
Professional yet very friendly.
Muito obrigado, Sérgio!
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Daniel,
Thank you for your kind feedback. We greatly appreciate your comments about Sergio's professionalism and friendly approach. It is wonderful to hear that he provided such a positive experience. We truly value your support and look forward to assisting you again in the future.
Warm regards,
The Switch Team
He was nice and helpful
He was nice and helpful , on time
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Freyja,
Thank you for your feedback. We're delighted to hear that you found our team member nice, helpful and punctual. We appreciate your support and hope to see you again soon.
Warm regards,
The Switch Team
Car arrived late than than agreed time…
Car arrived late than than agreed time in a dirty state . Being late for appointment I didn’t inspect the car and only one small scratch was pointed out by delivery driver. Car was returned some three days later . I then received an email stating that several scratches and dents were found and I was liable for repairing them.
After complaining that the car was delivered in same state it was returned in the branch cancelled the charges. That was October 2025. In June 2026 a letter of claim arrived saying I was liable for the cost of repair ,to be paid within 30 days . Pointing out the branch had cancelled payment they said they have investigated and the branch has no record of any correspondence. All my emails to them have been deleted on my server due to not backing them up and unable to retrieve.
I would NOT recommend this company. If you have to use them take pictures and save any correspondence.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Eddie,
Thank you for taking the time to leave a review and we are sorry the experience was not as positive we would have liked. We take all feedback very seriously and have raised the points you have made with the relevant teams. We appreciate your feedback, as it helps us identify areas where we need to improve our service and customer experience.
Warm regards,
The Switch Team
Car delivered on time
Car delivered on time
Staff polite and curtious
Staff - N Niaz from wolverhampton
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Roxwell,
Thank you for your kind feedback. We're delighted to hear that your vehicle was delivered on time and that you found our staff polite and courteous. We'll be sure to pass your comments on to N. Niaz in Wolverhampton, who will be pleased to know their service was appreciated. Thank you for choosing us, and we look forward to assisting you again in the future.
Warm regards,
The Switch Team
Very happy with dealing with Diaz from…
Very happy with dealing with Diaz from Wolverhampton brach
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Ricky,
Thank you for your kind review. We're delighted to hear that you were very happy with the service provided from our Wolverhampton branch. I'll be sure to pass on your positive feedback to the team. We appreciate your support and look forward to helping you again in the future.
Warm regards,
The Switch Team
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