Taking Care Bewertungen 3 148

I knew that now I live alone I needed a good personal alarm and was fortunate enough to contact Taking Care and speak to the very helpful Vicky. Talked me through the procedure with no sales patter, hurrah. Now eagerly awaiting the delivery hopefully it will be DHL not EVRI. DHL have failed to deliver see my review for DHL dated 10th March. Even worse than Evri

Efficient, professional, kind, reassuring

Prompt delivery, easy to set up.
Had an early problem with mobile network connectivity which was resolved within 24 hours of being reported. Customer Services efficient and friendly, easy to deal with.

Everyone was very helpful when settin up pendant

Very straight forward application on line, delivery of unit very quick and installation was easy with clear instructions.

This return of your as of alarm is unnecessarily time consuming and highly stressful. Ive received the return label in post and evri claim they will collect on Monday. Unfortunately as I've repeatedly told you insk moving house 10 a.m Monday besides which evri can never find this house for any reason and did not show up last time. If they're not here by 10 a m Monday I will have gone and cannot give it to them as you know. As it's evri I must point out the likelihood of them getting it to you is very slim. Please advise, after this exchange of over ,46 emails ( because you don't hear what I'm saying no matter how many times I say it) what I am now supposed to do to get this nuisance alarm box back to you? I wish I'd never contacted you this has caused me far to much disproportionate trouble, never mind the threats of ' ongoing charges!)
I am awaiting ongoing advice from age UK and citizens advice, as I am at a loss .

It was an excellent and speedy service. It gave us all a reassurance of safety that we needed.

Great service and easy to set up. Both my parents and my parents in law now have falls/emergency alarms. Fully recommend PPP

Friendly and helpful staff
Quick delivery
Easy set up

iam very grateful for my personal alarms as it makes me feel safer at home as i live alone & with medical conditions and disabilities & mental health issues i know i can rely on taking care to assist me if i have a problem or become unwell plus i don’t have any family so thank you taking care iam very grateful for your service

Lovely people to deal with. Very patient and happy to explain everything
The equipment is easy to use. They walked us through the setting up of the system.

Can’t believe how easy this was. From purchase to set up, delivered next day and literally plug it in and it sets itself up. 100% recommend.

Very easy to commission, now that we have a strong cellular signal.

Appalled by lack of care!
I discovered on Friday (20 Feb) that my mother's alarm pendant no longer works, because its 3G connection signal had been turned off in early December. We only discovered this because we decided to run a test and found it wouldn't connect to the team at PPP Taking Care. We'd received no notification of this via post or email, and the lady in Customer Care I spoke to was confused, saying the pendant was listed as a 'Digital 7' device but then confirmed upon investigation that it had indeed become obsolete and hadn't been working for more than two months! TWO MONTHS++ WITHOUT ANY ALARM PROTECTION AT ALL!

I cannot fathom how an organisation that promises "peace of mind" for seniors and to "help families feel reassured" could be so negligent. I even spoke to their Customer Service team earlier this month to discuss the best night-time safeguarding strategy when my mother didn't wear her pendant in bed (and they sent a basic wrist-strap alarm that can only trigger an alarm call via a Base Station, so we moved the Base Station upstairs in the hope my mum could shout and be heard via this, should she have an emergency in the night). So they'd very recently have been able to review her account and device details.

My mother, who lives alone, is now without any means of alarm protection should she leave the house, and only if she's within physical touching distance of the base station when she's at home. Not a great situation for a vulnerable 83-year old who's had a stroke and suffered numerous falls where she's been unable to get up and has required Ambulance assistance. And while PPP Taking Care have failed in their duty of care to notify us of an equipment failure and rectify it, they certainly were able to communicate in January about a forthcoming price rise, along with the advice: "Just to remind you - you only need to test your alarm once every quarter".

I'm still waiting for someone to come back to me to let me know how they intend to sort this situation out – because of course, PPA Taking Care don't provide customer service at the weekend.

In the meantime, I'm checking in on my mum every few hours - and busy ringing round all the people we've recommended also get a PPP Taking Care alarm to ask them to check their own alarms are working. I'll also be researching alternative providers who hopefully deliver the service they charge for.

Agent was helpful and the alarm was delivered promptly. Easy to set up.

Great service. Followed set up instructions without any problems. Gives peace of mind for father in law who is 93yrs and lives in his own and has had a few falls recently.

It gives me and my children peace of mind

The company provided a falls alarm for a vulnerable person with Alzheimers. The customer service has been fantastic. The call handlers have been prompt and nothing has been too much trouble including when the client was using the fall button as a telephone! Excellent service, I would highly recommend.

The setup was straightforward enough, and the Internet connection worked well even though we live in an area where mobile signal is weak.
There was a minor query and the communication in sorting that was good.
Can’t comment on the emergency side of things, as we’ve not had any emergencies, thank goodness!