The lady I spoke to regarding my purchase was very helpful and explained things clearly. The package arrived next day and was easily set up - the minor problems encountered were due to me not reading... Mehr ansehen
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Das sagen Bewerter
Pendant was my elderly mother's. Fantastic product with good battery life, via rechargable docking station. This pendant was gps enabled, excellent for our very long garden or when mum was not near t... Mehr ansehen
Unternehmen hat geantwortet
Thank you for sending me my personal alarm so promptly. My son helped me to set it up, so I had no problems there. I do realise now that I should have chosen the wrist alarm instead of the pendant,... Mehr ansehen
The equipment was delivered within a few days. The instruction booklet was easy to follow although in reality not necessary as once plugged in the base station provided clear verbal instructions. T... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.
Providing peace of mind and security
Vom Unternehmen geschrieben
- Working with Age UK
- Taking Care are trusted by Age UK to provide the Age Co Personal Alarm Service.
- We're proud of the service we provide
- We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
- TSA certified member organisation
- We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.
Free delivery
With a no quibble, 30 day money back guarantee
There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.
Kontaktinformationen
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Vereinigtes Königreich
- 0800 085 7371
- enquiries@taking.care
- taking.care
4,6
Hervorragend
3148 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Received a very nicely packaged system
Received a very nicely packaged system, including a well thought out and clear set of instructions, which meant that system set up was easily done
22. Jänner 2026
Antwort von Taking Care
Hi Colin,
We're happy to hear that the system's packaging and clear instructions made setup easy. We appreciate your positive feedback and are glad the process was smooth for you.
Kind regards,
Hilary
Good service gives peace of mind to…
Good service gives peace of mind to yourself as service user and to your family knowing you're just a press of a button away from help
7. Februar 2026
Antwort von Taking Care
Hi Janice,
We're happy to hear that our service provides you and your family with peace of mind. It's great to know that you feel secure with our help at hand. Thanks for your feedback.
Kind regards,
Hilary
Every thing went smoothly and with my…
Every thing went smoothly and with my daughters help it was installed easily
25. Jänner 2026
Antwort von Taking Care
Hi Margaret,
We're happy to hear that the installation went smoothly with your daughter's help! Thank you for sharing your positive experience with us.
Kind regards,
Hilary
The service is great but with one…
The service is great but with one caveat,
The automated phone answering system is awful. It's so difficult to get a human to talk to.
17. Jänner 2026
Antwort von Taking Care
Hi Leslie,
Thank you for your review. We appreciate all feedback and constantly review our IVR selection so that our customers can choose the correct team to speak with.
Kind regards,
Hilary
T soon to comment
22. Jänner 2026
Antwort von Taking Care
Hi Kate,
We would to hear once you have set up the alarm. Thank you for leaving your feedback.
Kind regards,
Hilary
I’ve now got peace of mind that I can…
I’ve now got peace of mind that I can be contacted if my parents fall.
21. Jänner 2026
Antwort von Taking Care
Hi Lindsey,
We're happy to hear that our product gives you peace of mind knowing your parents can reach you if they need help. Thank you for your feedback!
Kind regards,
Hilary
Excellent service and good value
Excellent service and good value. Saved my Mum's life when she took a bad fall
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Taking Care
Hi Mark,
We are so glad we could be there in your Mum's time of need. Thank you for sharing your positive experience and for your kind words.
Kind regards,
Hilary
Very helpful people answer the phone…
Very helpful people answer the phone and know the answer to my questions.
18. Jänner 2026
Antwort von Taking Care
Hi Enid,
We're happy to hear that our team members were able to provide helpful and knowledgeable assistance! Thank you for your positive feedback.
Kind regards,
Hilary
Antwort von Taking Care
Hi Tracy,
We're happy to hear that the setup was easy and quick. We appreciate your kind words about our support team!
Kind regards,
Hilary
Always contacted me when FIL pressed…
Always contacted me when FIL pressed the button ( even accidentally ) Seems to be the same lady on the phone ( Small business ?) Often "engaged "when you ring back
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Taking Care
Hi Kathryn,
Thank you for leaving your feedback, our Emergency Resolution Team will call contacts if they are unable to speak to the alarm user, if unable to speak they will leave a voice message and call the next contact.
Please feel free to contact out Customer Service team on 0800 0121 321 if any changes are required to be made.
Kind regards,
Hilary
Swift response to order
Swift response to order. Pendant etc arrived with very full documentation
12. Jänner 2026
Antwort von Taking Care
Hi Mary,
We're happy to hear that you received your pendant and documentation quickly. Thank you for your positive feedback, we appreciate it!
Kind regards,
Hilary
Great service
Very
helpful staff. Easy to follow steps for setting up. After care issues excellent. I have accidentally pressed a few times. Response was very fast
7. Jänner 2026
Antwort von Taking Care
Hi Helen,
We're happy to hear that our staff was helpful and the setup steps were easy to follow. We appreciate your feedback regarding our fast response.
Kind regards,
Hilary
i am still assessing the service
i amstill assessing the service. It is too complicated and poorly deigned.Simplicity is NOT its first name. For example the sound box is not able tog be ehard thoughout the house, a talkback through the button should be standard. THe recharding of the button is anothe pfaff. More tech to trail around the house and it does not work unless placed a certain way on the pad, but both sides of the button appear the same so easy to get wrong, so easy to have been designed better but not.
15. Jänner 2026
Antwort von Taking Care
Hi Rosalind,
Thank you for your review. The Taking Care Anywhere Alarm allows you have a pendant that can be worn out and about with a 2 way speaker, we also provide a base unit alarm so if there are any connectivity issues with the GO inside you can still talk to a member of our Emergency Resolution Team. Please feel free to speak to a Customer Service advisor if you require any further technical assistance.
We appreciate all feedback. Kind regards,
Hilary
Antwort von Taking Care
Hi June,
Thank you for your positive feedback, we appreciate it. Glad we were there to respond to the power outage. Hope all is good now for you.
Kind regards,
Hilary
I think the manual could be better…
I think the manual could be better structured and briefer without losing relevance, and thus be easier to read. My eyesight is not good so brown type on brown background is not ideal.
10. Jänner 2026
Antwort von Taking Care
Hello,
Thank you for your review. We welcome all feedback and will review the manual's structure and readability. We appreciate your time.
Kind regards,
Hilary
Would heartily recommend!
Everyone at Taking Care was extremely helpful from the moment my Dad bought his alarm. A couple of small issues with mobile reception during installation were explained and resolved quickly and easily. From then on the excellent customer care continued - dad did need to use the alarm on several occasions. Each time calm and reassuring voices helped him and us, with speedy responses and detailed follow up, whenever we needed it. It gave us all a great deal of reassurance while dad was living independently, well into his 90s. Would heartily recommend!
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Taking Care
Hi Nick,
We're happy to hear that our team was helpful from the start and resolved the installation issues quickly. It's great to know our customer care, calm reassurance, and speedy responses provided reassurance for your father. We appreciate your recommendation!
Kind regards,
Hilary
I am impressed with your prompt reply…
I am impressed with your prompt reply to my critical initial feedback , and even more impressed that Michele immediately addressed my concern. It is with pleasure that I now upgrade my feedback to ‘excellent’. Thank you.
26. Jänner 2026
Antwort von Taking Care
Hi Mrs Stead,
We appreciate you upgrading your feedback to excellent! We're happy to hear that the concern was immediately addressed. Thank you for taking the time to share your experience with us.
Kind regards,
Hilary
Antwort von Taking Care
Hi Ray,
We're happy to hear that the setup was easy, and you found our team friendly to deal with. Thank you for your positive feedback!
Kind regards,
Hilary
In very happy with the alarm and the…
In very happy with the alarm and the way in which it works
10. Jänner 2026
Antwort von Taking Care
Hi Jayne,
We're very happy to hear that you're pleased with the alarm and how it functions! Thank you for your positive feedback; we appreciate it.
Kind regards,
Hilary
Antwort von Taking Care
Hi Sandra,
Thank you for your kind review. If you require any further assistance, please feel free to get in contact.
Kind regards,
Hilary
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