The lady I spoke to regarding my purchase was very helpful and explained things clearly. The package arrived next day and was easily set up - the minor problems encountered were due to me not reading... Mehr ansehen
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Das sagen Bewerter
Pendant was my elderly mother's. Fantastic product with good battery life, via rechargable docking station. This pendant was gps enabled, excellent for our very long garden or when mum was not near t... Mehr ansehen
Unternehmen hat geantwortet
Thank you for sending me my personal alarm so promptly. My son helped me to set it up, so I had no problems there. I do realise now that I should have chosen the wrist alarm instead of the pendant,... Mehr ansehen
The equipment was delivered within a few days. The instruction booklet was easy to follow although in reality not necessary as once plugged in the base station provided clear verbal instructions. T... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.
Providing peace of mind and security
Vom Unternehmen geschrieben
- Working with Age UK
- Taking Care are trusted by Age UK to provide the Age Co Personal Alarm Service.
- We're proud of the service we provide
- We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
- TSA certified member organisation
- We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.
Free delivery
With a no quibble, 30 day money back guarantee
There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.
Kontaktinformationen
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Vereinigtes Königreich
- 0800 085 7371
- enquiries@taking.care
- taking.care
4,6
Hervorragend
3148 Bewertungen
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Excellent and efficient service and most helpful
Attentive care when ordering which was easy on the website, dealt with any queries expertly and efficiently.
13. Dezember 2025
Antwort von Taking Care
Hi,
We're happy to hear that you found our website easy to use and that your queries were handled expertly and efficiently. Thank you for your positive feedback!
Kind regards,
Hilary
Clear and simple
I was expecting it to be a master class in connecting and verifying the system but was pleasantly surprised on the ease of getting it up and running. In fact if I had any criticism it would be that the instructions were not clear that the base unit only required to be plugged in and then left to set itself up. I went for a stroll to test the GPS which worked well and was extremely clear.
Hopefully my elderly mum will never need to use it but at least she and indeed I have the peace of mind that she is not alone if something goes wrong.
10. Dezember 2025
Antwort von Taking Care
Hi Mark,
Thank you for your feedback. We appreciate your comments on how easy the equipment and procedure set up is.
It's great to know the GPS worked well for you. We're pleased our product offers you and your mum peace of mind.
Kind regards,
Hilary
Great and easy system
Good clear guidance on setting up the system and testing. Very clever technology so I have confidence in it
9. Dezember 2025
Antwort von Taking Care
Hi William,
We're happy to hear that our clear guidance helped you set up the system and conduct testing. We appreciate your confidence in our technology. Thanks for the feedback!
Kind regards,
Hilary
Quick delivery and very easy to install…
Quick delivery and very easy to install and set up. Good signal which was surprising as this area is very poor. Mum accidentally set it off as did my grandson on more than one occasion, the response was quick and the staff just happy it was a false alarm. The pendant is neat and lightweight, I would highly recommend and most importantly gives me peace of mind.
15. Dezember 2025
Antwort von Taking Care
Hi Jackie,
We're happy to hear that the delivery and setup were easy, and the signal strength is good! It's great to know our team responded well during accidental activations. We appreciate your recommendation and are glad it gives you peace of mind.
Kind regards,
Hilary
It definitely works very well!
It was very easy to set up the alarm and, after my elderly mother recently had to use it, I can confirm that the response was extremely quick and helpful. The alarm worked exactly as it should, and this gives me a lot of reassurance about my mother’s safety.
30. November 2025
Antwort von Taking Care
Hello,
We're happy to hear that the alarm was easy to set up and that our response was quick and helpful when your mother needed it. It's great to know the alarm is providing reassurance about her safety. Thank you for your positive feedback.
Kind regards,
Hilary
I haven’t used this product as it…
I haven’t used this product as it became very clear that owing to where we live the signal is difficult to maintain. It is a very rural part of England. I can understand why this product would be invaluable to people who are at risk of falling & peace of mind is very important- especially to their immediate Family. The company are extremely helpful & for those who can get good internet & don’t have power failure I would strongly recommend it
4. Dezember 2025
Antwort von Taking Care
Hello,
We appreciate you taking the time to share your experience. We recognize that signal strength can be an issue in rural areas, and we're glad that you found our team helpful. We value your recommendation for others.
If you require any further assistance, please feel free to get in contact.
Kind regards,
Hilary
Well packaged and comprehensive.
Well packaged items and comprehensive instruction booklet.
10. Dezember 2025
Antwort von Taking Care
Hello,
We're happy to hear that the items were well-packaged, and the instructions were comprehensive. Thank you for your positive feedback!
Kind regards,
Hilary
Antwort von Taking Care
Hello,
We're happy to hear that the setup was straightforward and that our operator was helpful. Thank you for your positive feedback!
Kind regards,
Hilary
Good experience.
I’ve had a great experience with Taking Care so far. Delivery was on time and the setup process was very straightforward, with clear voice guidance throughout. The call centre staff were absolutely amazing during setup and testing — friendly, patient, and really helpful.
I honestly can’t fault the service. The hardware is good quality and everything is working exactly as expected.
The only small improvement I could suggest would be having an online portal to view current details and make changes. That said, I do understand that using a web form means information can be properly vetted and verified.
Overall, very impressed and so far, so good.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Taking Care
Hi Steve,
We're happy to hear that you had a great experience! It's wonderful the delivery and setup were straightforward and the call center staff were helpful. We appreciate your suggestion regarding an online portal and value your feedback. Thank you!
Kind regards,
Hilary
My aunt fell over in her home last…
My aunt fell over in her home last saturday her watch device didnt work,rang them ,theysuggested its my fault for not testing the device ,i asked for a replacement ,promised one this week,not arrived yet ,they blame the xmas post ! this is a very important piece of equipment that should be reliable.be warned test yours on a regular basis.update 24/2025 new unit set ,installed tested and working
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Taking Care
Hi Nick,
Thank you for your review. I am sorry to hear about your aunt, I hope she is well. After the Christmas postal delay, I am glad the new unit is now set up and working. Thank you for the update and for testing the equipment regularly.
If you require any further assistance, please feel free to get in contact.
Kind regards,
Hilary
The equipment was very easy to setup
The equipment was very easy to setup. It was up and running within 15 minutes. The first test call made to the call centre it was discovered that the account was not configured to the correct account. This was soon rectified.
28. November 2025
Antwort von Taking Care
Hi Mark,
We're happy to hear that the equipment was easy to set up. We appreciate your feedback regarding the initial account configuration and are glad it was quickly resolved. Thank you for your review.
Kind regards,
Hilary
Good user friendly product which is…
Good user friendly product which is reasonably priced. Excellent service from all who I have contacted.
1. Dezember 2025
Antwort von Taking Care
Hi Peter,
Thank you for sharing your feedback. We are happy to hear that you find our product user friendly and reasonably priced, and that you've received excellent service.
Kind regards,
Hilary
The parcel arrived on time and well…personal Alarm
The parcel arrived on time and well packed in good condition. It was set up for me and has been checked as working.fortunately I have not needed to use it in earnest but I am sure it will work when required.
1. Dezember 2025
Antwort von Taking Care
Hi Richard,
We are happy to hear that the parcel arrived on time, well-packed, and in good condition. We appreciate your positive feedback and are glad it was set up and checked for you. We hope it serves you well when needed.
Kind regards,
Hilary
Antwort von Taking Care
Hi Sally,
We are happy to hear that the installation was easy! We appreciate your feedback and are glad it provides peace of mind.
Kind regards,
Hilary
Antwort von Taking Care
Hi Jan,
We are happy to hear that you found the delivery prompt and the setup easy. We appreciate your kind words about our support team.
Kind regards,
Hilary
Very easy to set up and great peace of…
Very easy to set up and great peace of mind.
15. November 2025
Antwort von Taking Care
Hi Claire,
Thank you for your review. We are happy to hear the alarm was easy to set up and it's great to hear it provides you with peace of mind.
Kind regards,
Hilary
It was easy to access the site and get…
It was easy to access the site and get the information we needed.
On contacting the company everything went smoothly .Having made the decision that this is what we wanted, the instructions for testing the equipment were clear and simple.
I have the wristband which, after a while not even aware it is on my wrist.
26. November 2025
Antwort von Taking Care
Hi Sylvie,
We are happy to hear that you found our site accessible and the information helpful. It's great to know the process went smoothly and the instructions were clear. We appreciate your positive feedback about the wristband!
Thank you for your review.
Kind regards,
Hilary
Outstanding help via telephone line.
We haven't set up the equipment yet, but the service on the telephone is outstanding. A real and very helpful person. Thank you Deborah.
19. November 2025
Antwort von Taking Care
Hi Catherine,
Thank you for sharing your positive experience. We will be sure to share your feedback with Deborah. We're happy to hear that the telephone support was helpful.
We hope the equipment setup goes smoothly. Please feel free to get in touch if you require further assistance.
Kind regards,
Hilary
It was easy to order online and when I…
It was easy to order online and when I set it up for my mum, the team on the other end of the phone were extremely helpful
15. November 2025
Antwort von Taking Care
Hello,
We are happy to hear that ordering online was easy and our team was helpful when setting things up for your mum. Thank you for your positive feedback!
Kind regards,
Hilary
Amazing
Amazing. The set up was so easy and the contact with customer service whilst doing this was really good which gave us confidence in the service. No reason to use yet but good so far done it
18. November 2025
Antwort von Taking Care
Hi Susan,
We are happy to hear that the setup was easy and our customer service provided you with confidence. Thank you for the positive feedback, we really appreciate it!
Kind regards,
Hilary
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