Decent enough service but typically takes your money in the blink of an eye but NO way to cancel service on their website. You literally have to send an email then they call you to try and talk you ou... Mehr ansehen
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Das sagen Bewerter
I'm a new customer, and am so impressed with the wonderful customer service I've received from Tamar customer support staff in helping me sort my account and phone number out...and getting e... Mehr ansehen
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Good website, clear options with fantastic prices. Good numbers on offer too. Customer service call came through quickly with a very friendly , helpful lady. All in all a perfect experience. We’re sav... Mehr ansehen
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I've been with Tamar around 3-months now, without issue. Reliability is absolutely vital in business telecoms and so far they haven't let me down. I'll look to add outbound calling and professional ca... Mehr ansehen
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Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Tamar Telecommunications have been providing UK businesses with virtual telephone numbers since March 2002. We believe in offering fast and efficient customer service and usually reply to emails within 2 working hours and answer telephone calls within 10 seconds during our office hours of 9am – 5.30pm, Monday to Friday. Our customers have come to expect a fast and efficient response and this we aim to provide to all our customers. Over the past three months, 98.10% of calls we received were answered within 10 seconds.
Kontaktinformationen
19 Research Way, PL6 8BT, Plymouth, Vereinigtes Königreich
- 0800 772 0000
- cs@tamartelecommunications.co.uk
- tamartelecommunications.co.uk
4,4
Hervorragend
2229 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Decent enough service but typically…
Decent enough service but typically takes your money in the blink of an eye but NO way to cancel service on their website. You literally have to send an email then they call you to try and talk you out of it, then they’ll confirm that they’ll send a final 30 day invoice in 7 days time! That’s how grateful they are for the business you’ve already given them, just have to make it difficult enough to charge you some more, disgusting!
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Tamar Telecommunications
Unfortunately we have not been able to identify you as a customer in order to be able to provide specific advice.
We thank you for taking the time to leave your feedback. We're genuinely sorry to hear that your experience when cancelling your service left you feeling frustrated.
We understand that ending a service should be as straightforward as possible. As we provide business telecommunications services, we ask customers to submit cancellation requests directly to our Customer Services team, we accept cancellation requests via email or over the phone so we can verify the request, make sure the correct services are being ceased, and help prevent any unintended disruption to business-critical services.
We're also sorry if our follow-up call felt like we were trying to make the process more difficult. Our team will always make customers aware of any available options before a service is cancelled, but we fully respect a customer's decision if they still wish to proceed.
With regard to the final invoice, this relates to the contractual 1 months notice period agreed when the service was taken out, rather than an additional cancellation charge. We appreciate that this may not have been the outcome you were hoping for, and we're sorry if this wasn't communicated as clearly as it could have been.
We'd like to thank you for your business and are sorry that your final experience with us didn't reflect the level of service we aim to provide. We genuinely appreciate your feedback, as it helps us review and improve our processes for future customers. We wish you every success going forward.
Genuinely nice people.
I'm a new customer, and am so impressed with the wonderful customer service I've received from Tamar customer support staff in helping me sort my account and phone number out...and getting everything up and running.
I had couple of minor technical issues in getting started, and because of my lack of technical knowledge I needed to call them to resolve them. I actually spoken to three of the most pleasant customer support agents I've ever dealt with.
I could not be happier with the way they all handled everything. They were very knowledgeable about their service, and nothing was too much trouble for them.
It's so nice to have such a good experience, and I think it's only right that they should receive some recognition for that.
The actual service that I've signed up for is extremely comprehensive, and very competitively priced. Their interface, and apps to help manage the whole thing are well designed, attractive and easy to use and configure. I can see why Tamar has such a high ranking on Trustpilot.
Thank you Natalie, Hannah and Jessica!
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Tamar Telecommunications
Good afternoon Peter
Thank you for joining Tamar and for taking the time to review your joining experience.
Customer feedback is essential in helping us maintain our high standards of customer service and I am glad to hear that you had a memorable experience.
I have passed your feedback on to Hannah, Natalie and Jessica and all at team Tamar.
We hope our service serves you and your business well and should you need anything we are only a phone call away.
Kind Regards
David M
Customer Service Manager
FALSE ADVERTISING!
Tamar telecommunications website claims that 98% of calls are answered in under 10 seconds, but I couldn’t get through to anybody this afternoon.
They need to take that claim down off of their website, it is false advertising.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tamar Telecommunications
Thank you for taking the time to leave your feedback, I am sorry that you have not been happy with your experience of trying to contact us recently.
We do stand strong by our claims that we answer 98% of calls within 10 seconds and our statistics back that up.
On the day that you tried to contact us this is how we preformed.
Total Calls Received - 40
Total Calls Answered - 40
Average Wait - 4 seconds
Longest Wait - 15 seconds
Abandoned Calls - 0
Grade of Service - 98%
Our stats also show an additional 3 inbound calls that where answered by our call answering service so it is very rare for a customer to not get through.
We have a small but efficient customer service team that do an exceptional job at making sure that when our customers need to contact us that they can get hold of us well below the Ofcom reported industry average 1 minute 52 seconds.
Kind Regards
David M
Customer Service Manager
good service
2. September 2025
Antwort von Tamar Telecommunications
Thank you we appreciate your honest feedback and your customer, please do not hesitate to contact should you need any assistance with your account or service
Please go away
I rate companies by the length of their You Tube ads. This company uses overlong adds when I'm listening to a podcast on a remote speaker in the bath. Please get off my feed.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tamar Telecommunications
Thank you for you feedback, sorry that you had not been happy with our adverts, we take on board your points and these will be passed on to our marketing team.
Antwort von Tamar Telecommunications
Thank you for the 5 star review, its always great to hear a positive joining experience, thank you for choosing Tamar Telecommunications for your business landline needs
I purchased the number package and…
I purchased the number package and there was an offer on. Tamar then called me to make sure all was good. Service was outsantanding
4. Juni 2026
Antwort von Tamar Telecommunications
Thank you for taking the time to give us a review and for the 5 Stars, we always appreciate customers taking the time to tell us how we did, We feel our approach to onboarding customers is what sets us apart from the completion, we are only ever a call or an email away should you need us.
Quick easy set up followed up by a call…
Quick easy set up followed up by a call from the customer services team to make sure everything was OK, no sales pushbjustbgood advice
2. April 2026
Antwort von Tamar Telecommunications
Thank you for taking the time to leave a review, we pride ourselves on making signup as simple and hassle free as possible. its always good to get customer feedback.
king regards
David
So easy to set up and a follow up…
So easy to set up and a follow up telephone call to make sure everything is running as it should be. Excellent!
1. April 2026
Antwort von Tamar Telecommunications
Thank you for joining Tamar Telecom, we always appreciate customer feedback and its great to hear your positive experience of becoming a Tamar customer.
Kind Regards
David
Antwort von Tamar Telecommunications
Thank you for your feedback, we always aim to keep things simple and straightforward and our customer service team are always on hand Monday to Friday 09:00 to 17:30
Easy to do ...
5. Februar 2026
Antwort von Tamar Telecommunications
Good Morning Gary
Thank you for choosing Tamar for your telecom needs.
We try and keep the ordering, setup and use of our service as simple as we can.
If you need anything we are only a call or an email away.
Our fantastic customer service team are available Monday to Friday 09:00 till 17:30 on 0800 772 0000 or hello@tamar.co.uk
amazing service would recommend
amazing service would recommend
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Tamar Telecommunications
Hi thank you for sharing your feedback, always glad to hear that a customer is happy with our service.
We are on hand Monday to Friday 09:00 till 17:30 on 0800 772 0000 should you need us for anything.
Kind Regards David
Total rubbish
Total rubbish ! They increase and change plan without asking. You only get to know if you check your bank statements
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Tamar Telecommunications
Hello
We value customer feedback, at this point we have been unable to identify you as a customer of Tamar, if possible please provide some more details that will help us identify you and some context for your experience so that we can locate you as a customer and investigate your claims.
company is a scam sets you up for…
company is a scam sets you up for monthly payments then dont take payment so you go in to debt with them and they close your number and delist it and charge you more to obtain it again. waste of time do not bother there a joke
20. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Tamar Telecommunications
Hello Mr Gladwin
I am sorry that you feel that you have not had a good experience with us here at Tamar Telecom.
If a customer does not setup a Direct Debit, then unfortunately we are not able to take regular payments.
After looking in to various accounts that you held with us I can confirm that in your case you had one account with a DD that failed and another where one was not setup at all.
We send invoices via email on the 10th or every month and even when a payment is overdue or dedicated customer service team do make many attempts to contact customers before any form of disconnection takes place.
Customers get 14 days to pay an invoice and even then we do not disconnect straight away and I take pride in the level of communication our team takes to prevent us getting to the point of disconnection.
We appreciate customer feedback our service is certainly not a scam and I am sorry that you feel this way.
Kind Regards
David
I was charged extra and £50 was…
I was charged extra and £50 was demanded for reconnection which is absurd
16. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Tamar Telecommunications
Hello, we have already address the situation with your account, extra charges were only applied when the commitment to pay invoices on time were not met, as advised we provide 14 days for invoices to be paid, we also attempt to contact you when invoices go unpaid before any charges are applied, when invoices remain unpaid then this is when there is a late payment charge applied, when invoices then continue to go unpaid as they have we give around 14 to 18 days on top of the initial 14 days for invoices to be settle ( all the time trying to make contact to facilitate accounts being brought up to date) before a reconnection fee is applied, The amount you have quoted in your review however is not correct as you have quoted a higher amount than we actually charge.
In the case of your account we had offered to waive the reconnection charge but you chose not to respond to our offer and instead leave us a bad review.
I am sorry that you are not happy with the extra charges for not paying your invoices on time, we have many times prior to these reviews tried to offer a solution to you. We are still happy to offer the waiver of the reconnection fee if you wish to contact us.
Kind Regards
David
Really easy to set up
Really easy to set up, had a call back to check what I needed and explain anything I wasn't sure about, and my number was live within 24 hours.
8. Jänner 2026
Antwort von Tamar Telecommunications
Hello Sarah
Thank you for becoming a Tamar Telecom customer, we hope that your new number serves your business well.
Thank you for taking the time to leave a 5 star review, we always appreciate customer feedback and I will be sure to pass yours on to our team.
All the best for you and your business
Kind Regards
David
Antwort von Tamar Telecommunications
Hi Adam, thank you for coming back to Tamar, its always nice to see a returning customer.
Thank you for taking the time to leave us a review and we appreciate the 5 Stars
Kind regards
David
Fast and professional staff.
6. Jänner 2026
Antwort von Tamar Telecommunications
Hello Mary, thank you for sharing your opinion on your joining experience.
Thank you for Joining Tamar and we hope that your new virtual number serves your business well.
Kind Regards David
If you want an inexpensive voip service…
If you want an inexpensive voip service for your business then Tamar is for you, simple ordering process and fast setup.
2. November 2025
Bewertung ohne vorherige Einladung
Antwort von Tamar Telecommunications
Hello Gareth, thank you for taking the time to share your thoughts and for the 5 star review.
We aim to take the stress and complication out of signing up for a business landline and we all ways strive to provide a first class service to all our customers, thanks for joining Tamar.
Kind regards David
Money grabbing crap product do not use
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Tamar Telecommunications
We value customer feedback so if possible please provide some more context for your experience so that we can locate you as a customer and investigate your claims.
Here at Tamar we pride ourselves on providing a reliable low cost virtual landline number service for businesses of all sizes, when problems arise we do our utmost to acknowledge and resolve these as quickly as possible, our small but dedicated team are on hand to answer all our customer queries, Monday to Friday 09:00 to 17:30
Kind Regards
David
Customer Service Manager
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