Great service - and well worth the relatively small charge. After decades of not cleaning my ears out and many years of swimming in seas and rivers, my ears were so badly-blocked with wax and trapped... Mehr ansehen
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Das sagen Bewerter
DORCHESTER SHOP I would like to say what a friendly professional team that you have working with in the Dorchester Site. Josh and Justine came to the independent living Development that I manager... Mehr ansehen
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I saw Claire Francis following an annual eye test at Byrnes and Byrnes Opticians in South Molton, North Devon on the 6th May 2026 when I was offered a free hearing test with the Hearing Care Partn... Mehr ansehen
Fantastic service from Qais. I’m 29 and had been concerned about my hearing for a while but had put off getting it checked. Booking with THCP was easy. The test itself was very thorough, and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The Hearing Care Partnership offers a range of hearing services including our comprehensive free hearing test, hearing aids, and ear wax removal from highly qualified and experienced audiologists and wax clinicians.
Kontaktinformationen
63 Downing Street, GU9 7PN, Farnham, Vereinigtes Königreich
- 0800 52 00 546
- contact@thcp.co.uk
- thcp.co.uk
4,9
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1875 Bewertungen
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I can hear again!
I had ear wax removal in both ears over a couple of appointments. Emily was brilliant throughout—professional, reassuring, and she explained everything clearly. She took the time to make sure all the wax was removed safely and only worked when the wax was soft enough.
Since having the treatment, I can hear so much better and I no longer get any pain.
Thank you, Emily!
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
We're thrilled to hear about your positive experience with us! Emily will be delighted to hear your kind words. It's fantastic to know that you can hear better and are pain-free now. If you need any further assistance, feel free to reach out.
Very thorough testing
Very thorough testing. Clear explanations and didn't assume I knew nothing. Thanks for that.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
We're thrilled to hear that you found our testing thorough and our explanations clear! Our team always aims to provide top-notch care while making sure you understand every step. Thanks for choosing us!
James was very friendly and efficient
James was very friendly and efficient, and I can now hear clearly.
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
We're thrilled to hear that James helped you hear clearly and was friendly and efficient in the process. If you ever need further assistance, don't hesitate to reach out. Your hearing health is important to us!
You removed a painful ear wax blockage…
You removed a painful ear wax blockage that others couldn't. This problem was causing me apart from the obvious hearing defect, painful earache and eye watering plus a sore, would you believe a niggling tooth, Rebecca (it took two attempts)) to clear my problem, now I find after maybe years? Everything is, till adjusted is to loud!!
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
We're thrilled to hear that Rebecca was able to successfully clear your ear wax blockage and provide you with relief! It sounds like the improvement in your hearing has been quite a significant change. If you have any further concerns, feel free to get in touch. Thank you for sharing your experience!
Excellent Service by Shivali Chavda
I had my appointment on
04/11/2025 at 15:30 for 90 Minutes
at
The Hearing Care Partnership
Observatory the Opticians
64 Muswell Hill
N10 3RT
The |consultant was Shivali Chavda, who was excellent. She took the time to understand my hearing issues fully and then conducted a thorough test, unlike a brief test where I was in and out in under 10 minutes.
Please pass on my appreciation to Shivali Chadva for excellent work.
Thank you
Best Wishes
Ajit Patel
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
Thank you for taking the time to share your positive experience with us, Ajit! We're thrilled to hear that Shivali was excellent during your appointment at The Hearing Care Partnership.
We appreciate your kind words and best wishes. If you have any further concerns or questions, feel free to reach out to us. We're here to help!
Excellent Experience
Excellent Experience
I initially went to The Hearing Care Partnership for wax removal which including a hearing test. I was surprised to learn that my hearing was not as good as it had been and so accepted an invitation for a referral for a more thorough check.
I did not know what to expect but Celeste (de Freitas) put me at my ease with her friendly and professional explanations of what tests she was carrying out and why and what results she obtained and what that meant.
Having decided that I would benefit from hearing aids I returned a week later to learn how to use and care for them. Celeste was extremely good at explaining and provided me with very well written and easy to follow aide memoir" instructions.
I cannot offer any suggestions for improvements to the excellent service that I experienced and will recommend her to anyone seeking similar help.
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
Thank you so much for sharing your experience with us! We're thrilled to hear that Celeste provided such friendly and professional care during your visits. It's fantastic that you found the instructions easy to understand. Celeste and the team will be delighted to hear your feedback. If you ever need further assistance, just let us know!
Tom at BBR, Hereford
Tom, the audiologists pleasant approach. Knowledge, understanding ,professionalism. It is rare these days to encounter all of these attributes from one individual. Well done!
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
Thank you for the fantastic feedback! Tom and the team are thrilled to hear about your positive experience. We're delighted to have met your expectations, and we appreciate you taking the time to share your kind words with us.
An excellent and caring audiologist
This was my first appointment with Faisal, and when I arrived he was very welcoming. I did not know what to expect, but Faisal explained what he would be doing which quickly put me at ease, and also that I could ask him questions at any time. I was impressed with every stage of my appointment and pleased to have had such caring experience. Thank you!
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
We're thrilled to hear that you had such a positive experience with Faisal at your first appointment! It's great to know that he made you feel comfortable and well-informed throughout the process. Faisal and the team will be delighted to hear your feedback. Thanks for sharing!
First Class Experience
First class experience withJames Burt before during and after testing for / fitting new hearing aids here in Portishead. As a long-time wearer of aids and having moved west about ten years ago, I had struggled to find an audiologist who put the Customer at the centre of their consultations; the Hearing Care Partnership claimed to do this so I thought I would give them a try. Very grateful for the ongoing support as I get used to and gain confidence with my new aids.
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
We're delighted to hear about your first-class experience with James at our Portishead clinic! At The Hearing Care Partnership, we always put our customers first, so we're thrilled to hear that reflected in your feedback. It's fantastic to hear that you're receiving ongoing support and gaining confidence with your new aids. James and the team will be thrilled to hear your kind words. Thank you for choosing us for your hearing care needs!
I saw Kirsten today for wax removal and…
I saw Kirsten today for wax removal and advice. She was very kind, knowledgeable and gentle when providing care. She gave me lots of great advice individualised to my current issues with my ears and hearing.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
We're thrilled to hear you had such a positive experience with Kirsten during your wax removal appointment! It's fantastic that she provided you with great advice tailored to your specific needs. If you ever need further assistance, just let us know. Hope to see you again soon!
Unimpressed
The five year warranty was coming to an end. I booked a test and the aids were taken to be sent off for service and I was told to return in two weeks to collect them and to have wax removal. When I returned no one knew where my aids were. Tracking didn’t work. They were discovered sitting on the desk of the audiologist who had not sent them off. I had to wait another week for them to be returned. Whilst there, I had asked specifically if I could take out a new warrantee or extend the current one, I was told this was not possible. Now I am getting multiple letters offering me just this. I am not impressed.
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
Thank you for sharing your feedback. We’re really sorry for the inconvenience and frustration you experienced - both with the delay to your hearing aid service and the confusion around your warranty. This isn’t the level of service we aim to provide, and we completely understand how disappointing the situation must have been.
To clarify, the warranty on your hearing aids is provided by the manufacturer rather than The Hearing Care Partnership directly, which means we aren’t able to extend or renew it. However, as part of your original package, you continue to benefit from our lifetime aftercare - including ongoing advice, and prescription adjustments to your hearing aids whenever you need us. After five years, consumables and wax removal appointments do become chargeable. If you choose to upgrade to new hearing aids, those will come with a new manufacturer’s warranty.
If you have any further questions or if there’s anything more we can do to help, please don’t hesitate to get in touch with the team directly. We’re always here to support you.
Brilliant service - highly recommend
My hearing assessment by Aphra took nearly 90 minutes . She was very professional and thorough and took the time to discuss and explain the process. I would have no hesitation in recommending The Hearing Care Partnership.
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
We're thrilled to hear about your positive experience during your hearing assessment with Aphra. It's fantastic that she was professional, thorough, and took the time to explain everything. Aphra and the team will be delighted to hear your feedback. Thanks for recommending The Hearing Care Partnership!
excellent experience at our recent…
excellent experience at our recent hearing tests
Audiologist was first rate.
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
We're thrilled to hear you had such an excellent experience at your recent hearing tests! It's fantastic to hear that our audiologist was first-rate. Thank you for sharing your positive feedback!
Excellent service
I booked in for earwax removal. From start to finish there was clear communication on how the process of removal of wax as smooth as possible. Faisal the audiologist was very welcoming and helpful. He explained how to best manage wax build up in future and carried out a free hearing test afterwards, explaining the other services they offer. Would recommend The Hearing Care Partnership and Faisal to anyone who had any issues with their ears.
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
We're thrilled to hear about your positive experience with Faisal at The Hearing Care Partnership! It's wonderful to know that your earwax removal appointment was smooth and informative. Faisal and the team will be delighted to hear your feedback. Thanks for recommending us!
Having put up with tinnitus for a very…
Having put up with tinnitus for a very long time I decided to pay a visit to Kirsten at Bills opticians in Tiverton.
I was looked after with great care and with informative professional advice.
I received my hearing aids last Friday and I have to say the difference is phenomenal.
I would highly recommend Kirsten.
25. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
We're thrilled to hear about the phenomenal difference your new hearing aids have made, thanks to Kirsten. It means a lot that you've taken the time to recommend her care and professional advice. If you ever need further assistance, we're here to help!
A positive consultation.
I found the whole process very professional and I felt confident in the advice given by Kirsten. I would certainly recommend the service to others.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
We're thrilled to hear you had such a positive experience, thank you for sharing! Kirsten and the team will be delighted to hear your feedback. If you ever need our services again, we'll be here to help.
I had my ears checked out for the first…
I had my ears checked out for the first time just to make sure. The appointment/check up was free of charge and I didn’t need any cleaning/unblocking whatsoever, so no need to return for further work.
Kirsten saw to me and she is professional, experienced and has a lovely friendly approach that puts one at ease.
I will definitely return and recommend a check up for anyone who is in two minds or think they may have an issue.
My mother has to have her ears done twice a year and the benefit is very noticeable after she’s been. Many thanks.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
Thank you for sharing your positive experience with us! We are delighted to hear that Kirsten provided such professional and friendly service during your appointment. We're glad your check-up went well and that you don't need any further work. It's great to hear that you'll be recommending us for ear check-ups. Kirsten and the team will be pleased to hear your feedback. We look forward to welcoming you back in the future!
Ear wax removal
I was incredibly nervous to have my ears syringed. Jo was absolutely wonderful. She reassured me and treated me with the utmost care and respect. It was 100 per cent better having the treatment than i had expected. I can 100 per cent recommend Jo. Thank you so very much
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
We're thrilled to hear that Jo provided such excellent care during your ear syringing appointment! Our team always aims to make our patients feel comfortable and well-cared for. Your recommendation means a lot to us. Thanks for taking the time to share your positive experience!
excellent service…
very effiecent service .every thing explaained in plain english, no pressure to purchase hearing aids ,shellie forster explains everything and makes you feel at ease while checking and cleaning your ears
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
We're thrilled to hear about your positive experience with us! Shellie will be delighted to hear your feedback too. Our goal is always to provide efficient and comprehensive service, ensuring you feel comfortable and well-informed throughout. Thanks for taking the time to share your kind words!
Very thorough hearing test
Very thorough hearing test. Alex was very personable and professional. Would thoroughly recommend him.
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Care Partnership
We're thrilled to hear you had such a positive experience with Alex during your hearing test! Thanks for recommending him so highly. Alex and the team will be delighted to hear your feedback. We're here for you if you ever need anything else.
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