Banner for TheGuarantors

TheGuarantors Bewertungen 

348
•
TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I had a wonderful experience with the company. They made the whole process fast and efficient. I would recommend to anyone who needs to use The Guarantors services to connect with them and see how the... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The ease of knowing that things are taken care of and you have a home to go too. It’s a blessing to have Guarantor around in your life to offer that reassurance you need. Wonderful, Amazing company... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The process was quick and easy. I was able to get real time confirmation and approval that went directly to the management company. This service helped me to move forward with securing a safe place fo... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Thank you for the help This was truly one of the best decisions I have ever made! From start to finish, they worked with me 100%. Everyone was understanding, helpful, and made the entire process s... Mehr ansehen

Unternehmensdetails

  1. Finanzinstitut

Vom Unternehmen geschrieben

TheGuarantors helps renters get approved for the home of their choice, even when they don't meet traditional screening requirements. Our Lease Guarantee insurance solutions provide property owners and operators with financial protection against renter default, giving them confidence to approve more renters without added risk. Our application is free, 100% online, and takes 90 seconds to complete. Today, our solutions are available in 4M+ rental units nationwide and more than 400,000 families live in homes they may not have been approved for without TheGuarantors. We believe people are more than what's on their application. And that when renters have access to the home of their choice, they can focus on bringing the rest of their aspirations within reach. We believe people are more than what's on their application. And that when renters have access to the home of their choice, they can focus on bringing the rest of their aspirations within reach.


Kontaktinformationen

  • One World Trade Center, 48th Floor, 10007, New York, Vereinigte Staaten

  • theguarantors.com

A faster, easier path to approval

We guarantee leases so you can qualify for the home you want.

4,6

Hervorragend

TrustScore 4.5 von 5

348 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 91 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,6

Alle Bewertungen

(348)

333 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

The Guarantors and Nova credit suck

The Guarantors and Nova credit suck! I was a cosigner for an apartment my daughter wanted to rent. I have $150,000 in a small local credit union and $17,000 per month of reocurring income direct deposited monthly. I found out later that the gauarantor is owned by nova credit. Both companies stated that they could not verify my income and demanded a $3200 up front payment to purchase rent insurance to make us elgible to rent the apartment. Apparently their AI was not coompatilble with my loocal credit union. They would not accept my monthly banking statements and payroll receipts as proof of income. As we were short on time we paid the nonrefundible $3200 to get the apartment. On top of this my credit score is 831. What a scam! My complalints fell on deaf ears.

15. August 2026
TheGuarantors-Logo

Antwort von TheGuarantors

Thank you for sharing your feedback, and we're sorry to hear about the frustration you experienced during this process.

We'd like to clarify a few points. TheGuarantors does not set the requirement for a Lease Guarantee - that determination is made by the building as part of their leasing criteria. We're a third-party company independent from the property, and our role is limited to providing a Lease Guarantee when a building requires it or when an applicant elects to use our service.

TheGuarantors is not owned by Nova Credit or vice versa. Nova Credit is simply one tool we use when evaluating Lease Guarantee applications.

Regarding your proof of income, income verification is one of many factors we look at to assess whether we're able to approve an applicant for a Lease Guarantee or not. In your case, it looks like your application was approved and you were able to successfully secure your lease guarantee with us, which allowed you to move forward with the apartment.

We understand that navigating the Lease Guarantee process during a time-sensitive move can be challenging. We appreciate you taking the time to share your experience and are glad we were able to help you and your daughter secure the apartment of your choice. If you have any additional questions or need further clarification, please don’t hesitate to reach out. We’re happy to help.

Best regards,
TheGuarantors Team

Bewertet mit 5 von 5 Sternen

Everything I had question with they…

Everything I had question with they explained everything and they are very patient with me because I don't know how to use the Internet and they walked me through it all and they told me everything I needed to know and if I didn't understand they broke it down for me they were very professional with the application and every step of the way they explained everything I give them 10 stars 🤩

14. August 2026
Bewertet mit 3 von 5 Sternen

The process was fairly straightforward…

The process was fairly straightforward and easy. However , I resent having to pay for a service when I provided ample financial information showing I could pay the required rent.

12. August 2026
TheGuarantors-Logo

Antwort von TheGuarantors

Thank you for taking the time to share your feedback, and we're glad to hear the process itself was straightforward and easy!

We understand that paying for coverage can raise questions, particularly when your financial profile is strong. Lease Guarantee requirements are set by the property, not by TheGuarantors, since each landlord has their own risk profile and applicant requirements, which is why coverage may sometimes be required even for well-qualified applicants.

We appreciate you choosing us to help secure your apartment, and please don't hesitate to reach out if you have any other questions.

Bewertet mit 5 von 5 Sternen

Never heard of them til we were told…

Never heard of them til we were told about them and they worked with our dream townhouse leasing office and got us approved and paid the bond and sealed the lease signing everything was very simple easy and everything was done on the email links couldn’t be happier

7. August 2026
Bewertet mit 1 von 5 Sternen

No refunds with with apartment denial

I used The Guarantors for a renter guarantee, and the apartment complex denied my application on July 21. They sent the denial directly to The Guarantors, and I forwarded it myself the next day.

Despite that, The Guarantors claimed they “never received” the denial, clearly to delay my refund. It’s now Day 15 of their 10‑day refund policy, and I still have no refund, no transaction number, and no confirmation # that anything was processed.
I never received no emails asking for method of release, if you received a bounce back emai, why wait until I write a review to call. This has been stressful, unavoidable, and financially straining, and has impacted my health and ability to financially access other housing opportunities.

If you’re considering using The Guarantors, be careful. They delay or never send your refund.Keep every email and timeline. My experience has been nothing but delays. You don't want to reach here inorder to get your refund. Bejng Ghosted!

19. Juli 2026
Bewertung ohne vorherige Einladung
TheGuarantors-Logo

Antwort von TheGuarantors

We initiated your cancellation the same day we were made aware that you would not be proceeding with the Lease Guarantee, and our team acted as quickly as possible from there. To ensure your refund was processed correctly, we requested that you verify the payment method by which you wanted the funds returned, which is part of our standard refund process. We reached out by email the same day the cancellation was initiated to obtain that confirmation, and followed up again when we did not receive a response. Although you acknowledged our email to express dissatisfaction with our refund practices, you didn’t confirm your preferred method of payment.

A manager also attempted to reach you by phone today but was unable to connect with you.

At this time, we will refund your original method of payment. Please let us know as soon as possible if there are any issues this may cause, such as the account or card originally used being closed, as this can cause further refund delays.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr