Thesleepcompany Bewertungen 

The company has poor after sales customer satisfaction policies. I ordered a table and selected another table color which I didn't intend to order ( realised when it was delivered ). I raised a replacement request and they said as per policies they don't replace or return. As a customer I felt guilty of ordering from website and not being diligent enough while ordering on their website and of course I have to cope with the color mismatch of my room with the table, reminding me everytime not to order anything again from sleep company.

Worst company. I paid for 2 pillows and one got delivered. they are unable to deliver for over 15 days now. whenever i ask them they are saying technical issue on their end, they will provide update in 24-48 hrs. I asked to cancel, they are saying technical issue will provide an update in 24-48 hrs

The worst company , i have order 26k matters on 17th Oct , 2026 and they told me on 29th Oct your product get delivered, but its not every day i am following up but no solution. My money also stuck .

Please do not go with this company

Absolutely Appalling Service – Never Again. Avoid The Sleep Company!

If I could give zero stars, I would.

I purchased a recliner from The Sleep Company, paid in full at their showroom, and was promised delivery on 14 October. It is now 26 October, and I have neither received my product nor been issued a refund.

What followed has been one of the most frustrating and unprofessional customer experiences I have ever encountered.

First, the delivery failed on 14 October. Then I was promised delivery on 19 October. That never happened either. Meanwhile, I kept receiving calls claiming my product was “out for delivery,” only for absolutely nothing to arrive. Day after day, my time was wasted by meaningless assurances.

Their customer service is nothing short of pathetic. Nobody has answers. Nobody takes responsibility. Every conversation ends with some variation of “We’ll update you,” followed by complete inaction.

It gets worse.

I was informed that my shipment had apparently been lost or abandoned and that another product would be dispatched from Gurgaon. The very next day, the story changed. Suddenly, I was told that my refund could not be processed until the original product was “returned to origin.”

RETURN WHAT? A PRODUCT I NEVER RECEIVED?

How does a customer become responsible for a company’s lost shipment? Why should my money be held hostage because their logistics team cannot locate a product?

I have already requested cancellation and supplied my bank details. Yet instead of processing a straightforward refund for an undelivered product, The Sleep Company continues to hide behind its own internal procedures.

The irony is that the showroom staff were genuinely pleasant and helpful. I was even considering purchasing additional products. But the company’s delivery operations, customer support, and complete lack of accountability have destroyed any confidence I had in this brand.

A premium price tag means absolutely nothing when the after-sales service is this incompetent.

What is particularly infuriating is that every representative seems perfectly capable of apologizing and making promises, but apparently nobody is capable of actually solving the problem.

I have spent nearly two weeks chasing a product I paid for, never received, and now simply want refunded.

The Sleep Company: You have my money. You failed to deliver my product. Your internal logistics failures are NOT my responsibility. ISSUE MY REFUND.

I strongly advise prospective customers to think twice before making a purchase. A pleasant showroom experience means very little if the company cannot fulfill an order or take responsibility when things go wrong.

Absolutely disgraceful customer experience. Never again.

I purchased the Tranquo Ergonomic Massager Chair on July 23, 2026. Within just three months of light use, the chair developed several serious, unacceptable defects:

Recliner Failure: The entire recliner mechanism completely failed, posing a major safety hazard that could easily lead to serious back or spine injury.

Massager Malfunction: The massager shuts off after just two seconds of operation, even after an 8+ hour full charge.

Loose Armrests: Both armrests have become wobbly and rotate with the slightest touch.

A technician inspected the chair in person and recorded clear video evidence documenting all of these issues. Yet, despite this verification and countless conversations with customer support, my concerns regarding the recliner and massager continue to be ignored.

Instead of resolving the core issues, customer care keeps sending completely incorrect replacement parts—such as armrest handles for the wrong side and in the wrong color. The main selling features of this chair are non-functional, and the customer support team has proven entirely unhelpful. I strongly advise against buying this chair or dealing with this company.

The Sleep Company Stylux Ergonomic Office Chair: Does the Ergonomics Match the Promise?

The Stylux has an attractive appearance, a good-quality-looking base and wheels, and satisfactory height adjustment. The controls offer a useful range of movement, and the neck support is reasonably satisfactory.

Unfortunately, my experience with the chair's seating comfort and reclining mechanism has been disappointing, particularly considering that I purchased it for prolonged computer and office work.

The seat and reclining mechanism
My principal concern is the seat's behaviour when the tilt mechanism is engaged. At the first recline stop beyond the upright position, the seat angle creates uncomfortable pressure beneath my thighs, while the backward slope makes the sitting position less comfortable. Rather than providing a comfortable change of posture, this movement makes the chair difficult for me to use.

Armrest positioning
Another concern is that the armrests change angle when the chair is tilted. This alters the position of my arms and wrists relative to the desk and creates additional strain during computer work. For a chair intended for prolonged office use, this is a significant shortcoming in my experience.

Seat cushioning and lumbar support
The seat feels considerably harder than I expected from the comfort claims associated with the SmartGRID technology. I have not experienced the level of cushioning and comfort I anticipated.
The adjustable lumbar support also feels too hard and applies uncomfortable pressure to my lower back. Adjustability is useful only when the resulting support is comfortable and appropriate for the person using the chair.

Overall assessment
The chair has several positive features in appearance, construction and basic adjustments. However, these do not compensate for the discomfort I experience with the seat, recline mechanism and armrest positioning. The chair has not delivered the level of comfort I expected for extended computer work.
I purchased it after trying a chair at the Experience Centre, where it appeared more comfortable during the brief trial. My experience with the delivered chair has been different.

This leads me to a genuine question for The Sleep Company:

What ergonomic principles and assessment criteria underpin the description of the Stylux as an ergonomic office chair, particularly for prolonged computer work?

I would welcome a considered explanation of how the seat geometry, reclining action and armrest movement are intended to work together to maintain comfortable seating and working posture.

This review reflects my personal experience with the product. I hope it helps prospective buyers look beyond appearance and advertised features and assess whether the chair's actual seating mechanics suit their needs.

Very disappointing experience with The Sleep Company. We purchased a chair worth ₹1,10,000, but the store manager Satyam failed to inform us that it required a 16-ampere socket. When we raised the issue, instead of helping, he spoke rudely and argued with us.

We were also promised assembly within 24 hours, but the assembler arrived only after 48 hours. For a premium product at this price, the communication and customer service were extremely disappointing.

⭐ 0 Star Review — Damaged Chair & Poor Customer Experience
Very disappointing experience with The Sleep Company.
I ordered an Onyx Orthopedic Chair, expecting a new and premium-quality product. Instead, the chair I received had visible damage/cracking on a structural metal component, as shown in the attached photograph.
What is even more disappointing is the company’s handling of the issue. The product was not in the condition I expected from a new chair, and I had to raise a complaint to get the return issue addressed.
In my opinion, the marketing creates an impression of a premium, high-quality product, but my actual experience was completely different. For me, the marketing claims did not match the condition of the product delivered.
I would strongly advise customers to inspect the product carefully before accepting delivery and keep photographs/videos as evidence of its condition.

I purchased a bed from the Bangalore official store. The delivery was supposed to be in four days, but today, 20 days have already passed, and I have no update on when I'll get my bed; for 19 days, it's been showing "Dispatched".

DON'T BUY ANYTHING; otherwise, you'll end up wasting your everyday 30 mins on follow-ups.

The best part is nobody knows where the shipment is.

Very bad post sales support one month over I jave purchased sofa worth laksh of rupees but yet not installed and nobody is replying very bad service please do.not buy they have no value

**⭐ 1-Star Review – Extremely Disappointing Experience**

Paid **₹11,289 in full** for an office chair at The Sleep Company, Vashi Store, on **15 August 2026**. Despite repeated follow-ups and multiple delivery commitments, the chair was not delivered as promised.

I had to personally visit the store to get an update after my calls were not answered. Even after escalation, the promised timeline was not honoured, and when I requested a refund, I was given another waiting period instead of a proper resolution.

A genuine delay can happen, but **repeated commitments, poor communication and making a fully paying customer chase the company for delivery/refund are completely unacceptable.**

**Very poor customer service and extremely disappointing experience.** I hope the company takes this feedback seriously and improves its delivery and escalation process.

Unfortunately no option for negative marking. The delivery, service, product all poor. Especially, please do not go for the Stylux Ergonomic office chair, it will give you constant headaches & backaches. Not comfortable at all. MRP 36K, discount 21K, hence priced at 15K, but total waste of money and health! They have a refund policy on their mattresses & not chairs, which is strange. I would definitely not buy a mattress from them, since there's no way who has used the mattress before me for 90 days (or more in case of multiple trial customers) and if & how it has been cleaned/sanitized!

They use bad couriers and take days to cancel/revert shipments and issue refund.

horrible massage chair & customer support, massage is not worth at all,need to push push the back tight enough to feel the massage ,customer support is horrible spoke to rimisha, webiste displays false information of 10 days return after purchase

Extremely disappointing purchase experience. The entire situation arose because the store in-charge failed to inform me about the applicable discount at the time of purchase. Had this information been communicated properly, the subsequent cancellation, return and delivery rescheduling could have been avoided.

After the product that was already in transit was returned, the delivery had to be rescheduled. The store in-charge assured me that the previously dispatched product would still be delivered and that I would not have to wait any longer. However, the company once again failed to coordinate internally and did not honour this assurance.

I repeatedly received conflicting information from the store, delivery team and installation team. This poor communication and lack of coordination have caused unnecessary delays, confusion and disappointment. This rating is specifically for the unsatisfactory customer service and delivery management. I expected far better service, transparency and accountability from The Sleep Company.

Beware the "100-Day Return" Lie
Absolutely furious with this experience. The company proudly advertises a "100-day hassle-free return policy" plastered all over their website and packaging — that's exactly why I trusted them enough to buy this in the first place.
I bought a wedge cushion for my father, and it turned out to be too small for him. The product is completely unused, tags intact, still in original packaging — a textbook return case. But when I requested a return well within their so-called 100-day window, I was met with excuse after excuse and ultimately flat-out refused. Asking me to use website to return which Is not working. It gets stuck after filling all the details. Tried it multiple times but always same issue.
If you're not going to honor your own policy, don't print it everywhere to lure customers in. It feels like a bait-and-switch — like I've been looted out of my hard-earned money for something I can't even use. Zero accountability, zero customer respect.
Save yourself the trouble. A "return policy" that doesn't actually let you return anything isn't a policy — it's false advertising.

DONT BUY SLEEP COMPANY CHAIRS OR PRODUCTS
Short summary- Product not repaired despite being in warranty period. Misclassified as damage by the sleep company and customer asked to pay Rs.1385 to get it repaired.
I purchased the 'Onyx Office Chair by The
Sleep Company' for a price of Rs.11,000 on 16th August 2025. Within 10 months(in June 2026) of normal use, the chair's backrest started wobbling and I asked for a tech. visit to my home. He checked and said it is due to broken rivet on the base of the chair. He said he ordered the part but in less than a day I was shocked and surprised to see payment links, messages and emails from the Sleep company asking me to pay Rs.1385 to get this fixed. I refused to pay and the sleep company is refusing to service and unwilling to repair it without taking Rs.1385.

★☆☆☆☆ Horrible After-Sales Service – Forced to File NCH ComplaintThe Issue: I ordered an 8-inch mattress on 16th May, but they delivered a defective 6-inch mattress instead.Store Negligence (Chinar Park, Kolkata): Despite multiple store visits, calls, and follow-ups, the Chinar Park store staff gave zero support. I had to do all the heavy lifting myself.The Nightmare Process: The replacement and refund for the price difference were delayed for a month. Customer support gave vague, scripted responses and told me to "just wait" without offering any real solution.Resolution Only via Legal Action: The company completely ignored me until I registered a formal complaint with the National Consumer Helpline (NCH). Only after the legal escalation did they process my refund and deliver the correct 8-inch replacement on 15th June.Verdict: It took exactly 30 days of harassment to solve a simple mistake. While the final replacement mattress is good quality, customers should not have to fight for a month and involve consumer authorities just to get what they paid for. Avoid this branch.

Do not trust on fake promises for 90 days replacement warranty.
They do not deliver as promised, take more time, and call centre people only apologise, but do not do anything in practical. Nothing is working in their system.
They just kill your time in waiting and do not deliver as promised.

Purchased the AeroPlus Electric Height Adjustable Desk from The Sleep Company via Amazon on 4 April 2026. Delivered and installed on 10 April 2026, but the control panel was defective from day one.

Despite multiple follow-ups:

15 April: Assured replacement part in 48 hours
26 April: Informed part is out of stock until 25 May
28 April: Requested full replacement — still no action

It’s now been weeks, and the ₹21,000 desk is completely unusable. Customer support has only provided generic responses with no clear timelines or accountability.

Verdict: Poor quality control and worse after-sales service. Avoid if you expect reliable support.