SolarCentre do have great responsive staff. Nicole and Ella in particular where very helpful. We purchased some fabulous TrueFlame USB Solar Torch Light With Flickering Flame for a good value price an... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I have purchased numerous solar lights from Solar Centre and they are all beautiful and last year after year. Last month I did have a problem with one sphere light and I contacted customer service... Mehr ansehen
We got in touch as two of our bulbs broke and Nicole dealt with our issue. She was very professional and offered us replacements and spares free of charge. We are so pleased with our solar outdoor lig... Mehr ansehen
I've bought several items from this company before and they've been great - one item recently became faulty after a few months' use and I contacted Solar Centre explaining the issue. I had a reply the... Mehr ansehen
Unternehmensdetails
Kontaktinformationen
44-46 Coldharbour Lane, Al5 4UN, Harpenden, Vereinigtes Königreich
- 01727 743200
- info@thesolarcentre.co.uk
- thesolarcentre.co.uk
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Top company, top service
Not only does this company sell top quality products, but their customer service and after sale service is second to none.
I bought a couple of sets of festoon lights in April which are amazing quality. Last month, the last bulb on the run of one set started to light up at dusk, then went off. I contacted customer service and was dealt with by a lovely girl called Ella. She immediately dispatched a replacement bulb (I didn't even realise they were removable, which is a bonus if in the future, any others fail). These units are top quality. The teardrop solar panels are really fabulous heavy duty quality, with replaceable rechargeable batteries (you can also charge the unit with a USB).
I have just ordered a set of the vintage bulb festoon lights which look amazing along my garage gutter.
All in all I 100% recommend this company, and want to say a big thank you to Ella for sorting my issue out without ANY qualm.
What a pleasant and very helpful lady…
What a pleasant and very helpful lady Ella is.
Nothing was any trouble and the issue was resolved in a professional manner and very quickly.
This the 2nd time buying from the Solar…
This the 2nd time buying from the Solar centre fast delivery well packaged products and great customer service from Ella with fast response times for support. Quality products.
Excellent products and outstanding…
Excellent products and outstanding customer service especially from Ella
Had 2 wall lights about 2 weeks ago 1…
Had 2 wall lights about 2 weeks ago 1 seemed not to be holding charge.
Contacted solar centre support spoke to Ella and was sorted within 2 minutes.
Replacement sent out for next day delivery
Excellent customer service
I purchased two sets of the Edinburgh USB Solar Smoked Festoon Lights a couple of months ago. The lights look beautiful on and are of great quality. Unfortunately one of the bulbs stopped working on one of the sets. I contacted the solar company and Ella has been most helpful and has advised that they will pre-order a replacement to be sent out. Great customer service thank you. Would highly recommend this company.
Excellent
I have been dealing with this company for few years now and whenever and if I have any questions or need to contact them, Ella is always on hand with suggestions, advice and support. Nothing is too much!
My recent addition to my solar lights collection are Gemini XL wall lights. I was getting lots of compliments how nice the front of the house looks with my previous purchase so I decided to add more on the side of the house. Will definitely recommend the company and their products.
Warranty Experience
I had some items from this company and unfortunately one of them malfunctioned during the warranty period. This issue was dealt with promptly and efficiently by Ella and a replacement unit was sent out immediately. Would certainly recommend this company. Their customer service was truly excellent. Well done The Solar Centre.
Falmouth Lights
Ordered Falmouth lights in May this year and after two months 5 bulbs stopped working. I contacted Solar Centre to advise and found Nicole and Ella to be most helpful. Replacements bulbs sent out that same week!
Already purchased Edinburgh festoon lights two years ago and they are still going strong. Amazing company, items sent out quickly, good communication and excellent customer service. Thank you!
Great products and superb customer service
We ordered some beautiful lights, one of which appeared to be faulty. We contacted The Solar Centre and received a comprehensive but simple guide to troubleshoot the problem, and ta-da we had light!
Many thanks to Ella for her great customer service, will buy again from this company.
Top notch customer service
I have always been very satisfied with product quality from SolarCentre. Recently, a bulb in my festoon lights failed. I contacted customer service to order replacements (for which I was quite happy to pay). Nicole quickly found my original order, identified the bulb type concerned and sent me some replacements free of charge. Excellent customer service.
I bought 6 solar spot lights last Aug…
I bought 6 solar spot lights last Aug but didn't get around to installing them. Setting them up this Summer and they didn't work. I contacted customer service and wow so amazing, provided my O/N explained the issue and they were so apologetic and sent a new set straight away. Amazing customer service and what you want from any company, how do respond when something is not right - These guys were Superb!!!! Will definitely buy from them again - Thank you team at Solar Centre
First Class Customer Service
After having a small issue with my order, it was quickly dealt with by Ella and Nicola. Fantastic customer service.
I would highly recommend Solar Centre
Responsive, friendly and excellent for money!
I have now purchased two festoon light sets from the SolarCentre. Excellent customer service and fast postage. I had a query and it was responsively resolved by the lovely Ella. Highly recommend this company.
Excellent product and customer service
I have the Lumify LED lights. First bought a couple of years ago and never had to charge. Just bought two more sets of 100. I lost the charger for my original set (cable connection end to charger has recently been upgraded so I couldn't use one of the newer ones. Ella in Customer Services promptly arranged to send one out to me. Highly recommend the product and customer care!
Great quality great speedy delivery…
Great quality great speedy delivery excellent
Customer service
Great service from the Solar Centre
I purchased two solar lights from the Solar Centre. This was not my first purchase from this company and have always found the lights to be of good lasting quality. On this occasion one of my lights arrived damaged , I contacted the helpline outlining the issue and was not disappointed, their two associates Ella and Nicole were quick and efficient and arranged a replacement light to be sent
Faulty festoon lights
I have many lights from solar centre, and have always been pleased, but my recent purchase of festoon light developed a fault after 2 months. I contacted them and spoke to Ella, who I must say is excellent and a real credit to the company. She listened and dealt with the issue professionally and quickly…my replacement lights are being processed as I write this. I truly can’t recommend Solar Centre enough….and a really BIG thank you to Ella 😀
Yet again Solar Centre have come up…
Yet again Solar Centre have come up trumps. Slight problem with one of my lights, Ella from customer services came to the rescue. Can’t fault them
Excellent customer service
I would like to thank the solar centre for their excellent service …. I dealt with Nicole at customer services who was brilliant in informing me of what to do with one of my lights that was unfortunately faulty but has organised a replacement for me …. Thank you so much everyone …..
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