My psychiatrist is great, but thriveworks is just as money hungry as any other medical assistant program. They don’t care about helping you or making life easier. Just money. I hope our lives are wort... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I was hesitant about a therapist because just afraid to open up and I end up getting the best therapist I can never imagine her name is Brittney and she make me feel so welcome her or is so positive l... Mehr ansehen
Taking charge of your mental health is the bravest choice you can make. When I started this journey I needed support that truly understood healing is not a straight line. The experience here changed m... Mehr ansehen
Unternehmen hat geantwortet
Sharon has been such a supportive and caring therapist. I truly appreciate how she listens to me without judgment and makes me feel comfortable sharing my thoughts and feelings. I never feel like I ha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Thriveworks, you can get therapy online & in person. We offer individual therapy (for kids, teens, & adults), couples & marriage counseling, psychiatry by video in many states, and more—and we accept most insurances. Choose your ideal provider and start therapy within 3-5 days. Our licensed providers create personalized treatment plans for challenges like anxiety and depression. Our support team is available with extended hours to help book an appointment, or you can book online. Established in 2008, Thriveworks is a leading mental health provider working to make therapy better for everyone. We provide best-practice care & foster a supportive environment our clinicians can thrive in.
Kontaktinformationen
1000 Jefferson St Suite 1B, 24504, Lynchburg, Vereinigte Staaten
- (855) 208-5151
- success@thriveworks.com
- thriveworks.com
3,4
Akzeptabel
372 Bewertungen
Bittet Kunden um Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Scam --- Was not provided with correct…
Scam --- Was not provided with correct information prior appointment. Called and email to cancel no response back. Had to cancel credit card.
9. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Thriveworks
Hi Christian- we’re sorry to hear you were frustrated with your experience. We take concerns like this seriously and would welcome the opportunity to look into the situation and assist further. To protect your privacy, please email us at success@thriveworks.com
with your name, phone number, and additional details. Thank you for bringing this to our attention.
The therapist I had could not take no…
The therapist I had could not take no for an answer. When I stated that I did not want to go the medication route, she pushed no less than 7 times in my introduction appt. I went to my next on prepared to explain things to her and tell her I didn’t want to go forward. I did not like how she handled it. She is not licensed to prescribe and wouldn’t understand that the medication she was pushing could be detrimental to my physical health. When I tried explaining my feelings on it, she cut me off and said “no reason to explain. Goodbye” and hung up on me. Then proceeded to cancel every future appt. After speaking to my new therapist through a new place, she stated that this needs to be a report against her licensing so I will be following up.
30. Dezember 2025
Antwort von Thriveworks
Hi there, we are so sorry to read your review! We take these kinds of claims seriously here, as we strive to offer the best care and want our clients to have a positive experience from start to finish. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at success@thriveworks.com. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into your account and figure things out together. Thank you for sharing your experience.
My short Zoom meeting with Virginia…
My short Zoom meeting with Virginia Martinsen, was a complete waste of time. For someone that has worked for over 20 years in the practice, she was the most unknowledgable, rude and gave NO help to my situation. She wanted to see how I could change the circumstances around me, rather than giving me skills. She asked me what mindset skills or coping skills do I think I needed" What the heck? She is the therapist. I was not pleased, and will seek help elsewhere.
2. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Thriveworks
Hi there Patrick! We're sorry your relationship with your counselor isn't as positive as we intended. Finding the right therapist for your circumstances can be tough sometimes, and we're here to support you as you're going through this process. If your current counselor isn't a good fit for you, give us a call or check out our website to see what other options are available for you in your area. If you need additional support, you can always reach out to us at success@thriveworks.com for more help.
Charged for services I didn't know they…
Charged for services I didn't know they would charge me for.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Thriveworks
Hi Jennifer. We are so sorry to read your review! It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. We’d like the chance to learn more about your experience and see how we can improve moving forward. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at success@thriveworks.com. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We appreciate the chance to help.
Very disappointed in Thriveworks
Thriveworks confirmed at least twice that we would only be charged a $20 co-pay, only to receive a large bill about six weeks after our last session. I told them not to bill my credit card on file until we had resolved this issue but they charged my credit card anyway. Their fees for services are very high. I found the therapist to be minimally trained for therapy and inexperienced. I will not use Thriveworks again and I do not recommend using them.
Update: I emailed them at the email address below as they requested, to resolve the issue, and they have not responded to me. I am changing my star rating from one to two.
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Thriveworks
Hi there Marie, we're sorry to hear about your experience. We're disappointed to learn that our service fell short of your expectations, especially regarding billing. We genuinely strive to ensure every client has a positive journey with Thriveworks, and your feedback helps us identify areas for improvement. We'd like to learn more about what happened and see what we can do to help. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at success@thriveworks.com. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We appreciate the chance to help.
LEFT ME DISGUSTED
I had an extremely disappointing and discouraging experience with Thriveworks.
It took me years to work up the courage to seek mental health help, which is part of why I needed help in the first place. When I finally made the decision, I scheduled the earliest appointment available — a 7:30am session — even rearranging my work schedule so I could attend. I was genuinely hopeful and optimistic that I was finally taking the right step.
That optimism didn’t last long.
From the moment the virtual appointment began, I felt uncomfortable. While I understand that not every provider-client match will be perfect, the tone quickly became dismissive. I explained that I was struggling with attention issues and was seeking guidance — whether that meant therapy, medication, or next steps. Instead of being guided, I was asked if I had a psychological evaluation. I didn’t know what that was, and the response I received felt irritated and condescending, as if I was wasting the provider’s time.
At that point, I shut down completely. Being spoken to that way — especially when you’re already vulnerable — was upsetting and discouraging. If a psychological evaluation was required before seeing a provider like that, this should have been clearly explained when I initially scheduled the appointment. Thriveworks is the professional organization here; I shouldn’t have been left to discover that requirement during the appointment itself.
Ultimately, the session was unhelpful and emotionally draining. I never moved forward simply because the entire experience left such a bad impression.
To make matters worse, over a month later I received a bill for $179. I submitted a billing complaint and, nearly two months later, I’m still getting the runaround — vague explanations, long delays, and references to a high volume of billing issues.
Mental health care should feel supportive, respectful, and human. Unfortunately, my experience with Thriveworks felt transactional and disorganized. I would strongly recommend doing thorough research and considering other providers before choosing this company.
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von Thriveworks
Hi DB, we want to thank you for reaching out and making us aware of this situation. We understand how frustrating this must have been for you, and we’re here to help. Let’s work together to find a solution and ensure you have the support you need moving forward. To protect your privacy and assist you better, please email us directly at success@thriveworks.com with your name, phone number, and details of the issue. We’ll review your account and work on a solution together. We appreciate the chance to help.
Antwort von Thriveworks
Hola Marianela, ¡gracias por tus palabras amables! Nos alegra mucho que hayas tenido una gran experiencia con nuestros servicios.
Antwort von Thriveworks
Hi there! Thank you for your amazing review—it’s feedback like yours that inspires us. We're so happy you had a great experience with our services.
zero stars
If I could leave zero stars, I would. The therapist seemed disengaged and read directly from a script the entire session. To make matters worse, I was billed twice for one appointment—despite their own billing policy stating they file the insurance claim first, then bill the patient. I ended up being charged $208 for a single session. I will never use this company again. I have reached out 3x --with no response from Thriveworks. DO NOT USE THRIVEWORKS.
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23. September 2025
Bewertung ohne vorherige Einladung
Antwort von Thriveworks
Hello Susan, we’re truly sorry to hear about your experience. Providing exceptional care is so important to us at Thriveworks, and it’s disheartening to know we may have fallen short. We’d like the chance to learn more about your experience and see how we can assist and improve moving forward. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at success@thriveworks.com. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into your account and figure things out together. We appreciate the chance to help.
My experience with Thriveworks has been…
My experience with Thriveworks has been incredibly positive. The process of finding a therapist was simple, and they offered flexible scheduling that fit my busy life
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Thriveworks
Hello Jonell! Thank you for brightening our day with your kind review. Your feedback serves as a strong motivation for us to maintain our commitment to excellence. 😁
I love the Therapist that I’m seeing
I love the Therapist that I’m seeing. She is so good. She has helped me with so many different situations that bother me that she speaks the time to listen to me work through the problem. I’m so grateful that I found her.
9. Oktober 2025
Antwort von Thriveworks
Hello Carmen, we're absolutely delighted to hear about your positive experience with our counseling services! We look forward to continuing to support you
I tried to get in contact with my…
I tried to get in contact with my therapist and nobody was able to get me in touch with her. I needed to inform her I have contracted Covid and would not be able to attend our appointment today
8. Oktober 2025
Antwort von Thriveworks
We're so sorry to hear you had issues contacting your therapist! We understand how frustrating this must have been for you, and we’re here to help. To protect your privacy and assist you better, please email us directly at success@thriveworks.com with your name, phone number, and details of the issue. We’ll review your account and work together from there. We appreciate the chance to help.
therapist was great, billing not so much
My therapist was great. I validated that she was covered by my insurance prior to the appointments and Thriveworkds was filing. 15 months after my appointments I received a bill for over $700 that they would have just charged to my account if my credit card hadn't expired. Because of the delay in billing me, it's too late to file the insurance claims now, and Thriveworks expects me to pay the full cash price. I never would have schedule the appointments under these circumstances.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von Thriveworks
Hi BT. We are so sorry to read your review! We regret that our service didn’t meet your expectations, particularly around billing. Your experience matters deeply to us, and we appreciate your feedback, as it helps us make Thriveworks better for all our clients. We'd like to learn more about what's been going on. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at success@thriveworks.com. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.
Efficient service
I am enjoying my experience with making my appointments. The representatives are courteous and easy to talk to and they're very efficient. The email alerts are timely and accurate, when I pay my bill it is efficient and safe and I feel comfortable and protected while using the service.
9. Oktober 2025
Antwort von Thriveworks
Hello Terri, we're absolutely delighted to hear about your positive experience with our counseling services! We're honored to have been a part of your journey towards growth and well-being.
Antwort von Thriveworks
Hello Anthony, your review brightened our day! We're so happy you had a great experience with our services.
Very terrible experience with billing
Very terrible experience with billing. Took out an unauthorized payment of over $1,000 from my account. Tried calling to work out a payment plan, or have a refund of some sort. Did not help at all.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Thriveworks
Hello Ashlee, thank you for sharing your experience with us and bringing this to our attention. We're disappointed to learn that our service fell short of your expectations, especially regarding billing. We genuinely strive to ensure every client has a positive journey with Thriveworks, and your feedback helps us identify areas for improvement. We'd like to learn more about what happened and see what we can do to help. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at success@thriveworks.com. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.
Awesome Therapist…
Therapist was awesome and my daughter likes her and her way of her sessions go.
9. Oktober 2025
Antwort von Thriveworks
Hello Arianna, your review brightened our day! We’re excited to hear about your daughter's positive experience with her therapist. We’re here to support you both every step of the way.
Amanda is the best
Amanda is the best. She has given me much hope and a new way of thinking.
8. Oktober 2025
Antwort von Thriveworks
We really appreciate you taking a moment to share your thoughts with us. We’re so glad to hear you enjoyed our services!
Robert listens with kind empathy
Robert listens with kind empathy . He allows me to feel heard and understood.
8. Oktober 2025
Antwort von Thriveworks
Thank you for taking the time to leave a review. It's fantastic to hear about your great experience with your therapist!
Very professional and very encouraging we have made a hundred thirty in me and my husband’s life
Very professional and very encouraging with a hundred and thirty in me And my husband’s relationship
30. September 2025
Antwort von Thriveworks
We really appreciate you taking a moment to share your thoughts with us. We're thrilled that you had a positive experience with us and look forward to continuing to support you!
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