Very impressed with how quickly everything was sorted. Called Samsung to repair my Ring, website wasn't working well so spoke to an agent. Called on Saturday, ring collected on Sunday, received by rep... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
I was a tad nervous about sending my phone away but I was pleasantly surprised by the organisation behind it all. From the courier who had the right packaging and receipt and tmt who kept me informed... Mehr ansehen
Unternehmen hat geantwortet
An amazing service from Samsung & TMT. I lost my charging case for my galaxy buds pro 4 headphones. Contacted samsung, they put through for dpd to collect and headphones were sent to TM... Mehr ansehen
Unternehmen hat geantwortet
They fixed the broken screen fine and sent the results of all the tests they carried out. However when I plugged my phone on charge it threw an error message saying moisture detected. Tried all meth... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Kontaktinformationen
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Vereinigtes Königreich
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Hervorragend
2818 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Awsme experience with good repairs.
9. Juni 2026
Antwort von TMT First
Hi there, JA.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Amazing my watch now works perfectly
Amazing my watch now works perfectly
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Danival.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Excellent repair service
Excellent repair service. The phone was successfully repaired as it should be, and all the hardware issues have been completely resolved. Very happy to finally have my device back in perfect working order. Thank you!
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Andrei.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Fast and effective repair
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Marianna.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Fast And Efficient
Fast, efficient service, which is just what I would expect from Samsung.
Using DPD as its courier gives me full confidence that collection and delivery will be completely reliable too.
17. Juni 2026
Antwort von TMT First
Hi there, David.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Missed a spot
They fixed the broken screen fine and sent the results of all the tests they carried out. However when I plugged my phone on charge it threw an error message saying moisture detected. Tried all methods to dry it etc but still no luck, seems I can only charge it wirelessly when the battery is completely dead, but wired charging works when there is some charge on the battery.
Either their tests are not thorough or phone was damaged during transit/delivery back to me?
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi,
Thank you for leaving feedback.
Please be advised that for the final checks, the device is connected to our PC via a charging cable. The final checks passed confirming the device was returned in a full working condition.
If you are having issues with the device please contact Samsung on 0333 000 0333 where they can arrange a collection by DPD.
Kind regards
Owen
They extremely quickly fixed my Samsung…
They extremely quickly fixed my Samsung buds3. The communication was really clear and I was able to monitor the process online.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi Peter,
Thankyou for your fantastic 5* review!
Many Thanks,
Kay
Throughout the entire repair process
Throughout the entire repair process, I received regular updates, which made the experience seamless and stress-free. The device was collected, repaired, and returned in a remarkably short timeframe—much quicker than I had anticipated.
I was also impressed by the detailed information provided regarding the fault and the steps taken to resolve it. Overall, the service was efficient, transparent, and highly professional. I am extremely satisfied with the experience and would not hesitate to recommend it to others.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Oluwaseun.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Brilliant from start to finish
Fantastic communication and quick turnaround. Colletion and delivery fast and efficient. Many thanks for looking after my phone.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Cassandra.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Sent my Samsung S26 ultra twice. Issue not resolved
Response to TMT:
I went to a Samsung experience store on Thursday, 18th June and they too acknowledged there is an issue after actually testing. Like I mentioned, you are not looking for the issue but running them through a series of standard tests and confirming they are working. Why would I send a working phone to you. I am not asking for any refunds, I am asking for the issue to be resolved.
Original comment:
Sent my Samsung S26 ultra twice. Came back with the same problem. Not sure they test for the problem. They run the device through standard tests and if passed, they say no problem with the device. They said they changed the camera, but not sure why the mobile has the same issue. I am sending the mobile for the third time tomorrow. God knows what next. Hope they actually look into the problem and resolve and not make me send the 4th time. Very disappointed.
5. Juni 2026
Antwort von TMT First
Hi there, Karuna.
Thank you for leaving feedback.
As discussed via email, the device passed all our final checks which confirms the device has been returned on multiple occasions in a full working condition.
Kind regards
Owen
Quick service
Quick service, had my replacement device sent out within a day of sending my faulty item. No hassle at all.
12. Juni 2026
Antwort von TMT First
Hi Kieran,
Thankyou for your fantastic 5* review!
Many Thanks,
Kay
Antwort von TMT First
Hi Samira,
Thankyou for your 5* review. We are happy you had a positive experience using our services.
Many Thanks,
Kay
The assurance that my equipment repair…
The assurance that my equipment repair was being handled by the OEM appointed reps and that I was getting the best care possible.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi Elvis,
Thankyou so much for your fantastic 5* review!
Many Thanks
Kay
Overall they did a good quick fix on my…
Overall they did a good quick fix on my Samsung Z Fold 6 inner screen issue.Nearly 2 years old the crease broke so i went through Samsung warranty to sort it.I decided to upgrade to Fold 7 so transfered data to this before sending phone off.I did put the phone in maintenance mode so was shocked upon return it had been factory reset.Happy with the process but i'd back up data before sending your phone in for repair.1 star knocked off for this.
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi Terry,
Thankyou for your review.
We are happy that you were satisfied with the repair process overall, and this is good information for any customers looking to book a repair with us.
Maintenance mode is not designed as a data retention tool; but it does allow us to test the device without seeing personal data. We understand that it makes life significantly easier when a restore is not required following a repair. Whilst we aim to repair devices in maintenance mode where possible; in some scenarios it still requires a factory data reset. For this reason we strongly recommend all devices are backed up prior to sending them in for a repair.
I am glad you were able to transfer your data and haven't lost anything.
Many Thanks,
Kay
Excellent repair service
Very efficient service. Sent my Samsung buds for repair the were fixed and returned very quickly within 3 days!
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi Vg,
Thankyou for your excellent 5* review!
We're delighted to hear that your buds were repaired and returned within 3 days. Providing a fast, efficient service is what we strive for.
Thankyou for choosing us, and we look forward to helping you again in the future, should you need us.
Many Thanks,
Kay
Antwort von TMT First
Hi Pauline,
Thankyou for your 5* review. We're glad we could get your device fixed quickly and you are happy with the quality of repairs.
Many Thanks,
Kay
Very quick service and I was very happy…
Very quick service and I was very happy with the people who fixed my Samsung ring, I would recommend using this service to anyone
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi Robert,
Thankyou for your wonderful 5* review.
We're delighted to hear you were happy with the service you received.
Your recommendation means a great deal to us.
Many Thanks,
Kay
Best Service
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi Vishal,
Thankyou so much for your 5* Review. We pride ourselves on delivering the best service!
Many Thanks,
Kay
I was in tears over this device!
I was in tears over this device not working. It was only 3 months old. They picked it up the next day and I had it back after a week or so repaired with no cost.
Truly thank you so much.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi Pamela,
Thankyou for your 5* review.
We understand how upsetting it can be when our new tech stops working unexpectedly. We are so glad we were able to make this a quick service and get your important tech back into your hands fully functioning.
Thankyou for taking the time to provide the feedback on your repair experience with us.
Many Thanks,
Kay
Antwort von TMT First
Hi Laura,
Thankyou for your 5* Review.
We are glad to hear that you found our service to be quick and that our team was information throughout the process.
Many Thanks,
Kay
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