Very impressed with how quickly everything was sorted. Called Samsung to repair my Ring, website wasn't working well so spoke to an agent. Called on Saturday, ring collected on Sunday, received by rep... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
I was a tad nervous about sending my phone away but I was pleasantly surprised by the organisation behind it all. From the courier who had the right packaging and receipt and tmt who kept me informed... Mehr ansehen
Unternehmen hat geantwortet
An amazing service from Samsung & TMT. I lost my charging case for my galaxy buds pro 4 headphones. Contacted samsung, they put through for dpd to collect and headphones were sent to TM... Mehr ansehen
Unternehmen hat geantwortet
They fixed the broken screen fine and sent the results of all the tests they carried out. However when I plugged my phone on charge it threw an error message saying moisture detected. Tried all meth... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Kontaktinformationen
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Vereinigtes Königreich
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Hervorragend
2818 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Great service, would easily use again
The ease of everything made the whole process great, excellent communication from them in regards to the timeline of the repair when it arrived and when it was completed and being sent back to me also in regards to what was being replaced/fixed with my watch. I couldn't be happier with the service that was provided.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi Gareth,
Thankyou so much for your glowing feedback. This is exactly the level of service we aim to provide each time.
It's great to know you're happy with the repair to your watch and the service you received met your expectations.
We truly appreciate your support and look forward to helping you with your tech repair needs in the future, should you need us.
Many Thanks,
Kay
Screen protector replacement
Device repaired and returned very quickly.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi Clare,
Thankyou for your 5* review. We're delighted to hear that you were happy with our screen protector service; and that your device was repaired and returned quickly.
Providing a fast and reliable service is always our goal, and it's great to know we met your expectations.
We truly appreciate your feedback and look forward to helping you again in the future, should you need us.
Many Thanks,
Kay
Very quick turn around thank you for…
Very quick turn around thank you for fixing my device.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi Zzeddd,
Thankyou for taking the time to leave us such positive feedback.
We're pleased we could get your device fixed and back to you with a quick turnaround.
Your feedback is greatly appreciated. If you ever need us again, we'll be happy to help.
Many Thanks,
Kay
Fast turnaround
Fast turnaround, zero hassle. Phone looks brand new, no evidence of repair (inner screen of a Fold 6 that had dead pixels in the centrefold).
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi Deven,
Thankyou for your fantastic 5* review! We're delighted to hear that you were happy with the hassle free repair service. It's especially great to know that your Fold 6 looks as good as new after the inner screen repair, with no visible evidence of the work carried out. We take great pride in the quality of our repairs, so your feedback means alot to the team.
Thankyou for choosing us, and we would be happy to assist you in the future, should you need it.
Many Thanks,
Kay
Samsung galaxy ring
Picked my ring up on Friday inspected replaced delivered Tuesday happy days 😁
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi Simon,
Thankyou for your 5* Review! We're pleased to hear that you were happy with the outcome and received your replacement ring promptly, following inspection. Providing a smooth and efficient service is what we strive for, so it's great to know you were happy with the turnaround.
Enjoy your replacement, and thank you for choosing us!
Many Thanks,
Kay
Thank you for the brilliant work you…
Thank you for the brilliant work you did. Very good experience with your company..
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi Mohamed,
Thankyou for your wonderful 5* review! We're delighted to hear that you had a very good experience with our company and were pleased with the work carried out.
Your kind words mean a great deal to our team, and we're grateful that you took the time to share your feedback.
We look forward to helping you in the future.
Many Thanks,
Kay
Absolutely fantastic service
Absolutely fantastic service, efficient
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi Hannah,
Thankyou for your fantastic 5* review! We're pleased to hear that you found our service absolutely fantastic and efficient.
Many Thanks,
Kay
ee TV cool lovr
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi Mosab,
Thankyou for your 5* review.
Many Thanks,
Kay
Problem with the battery on my smart…
Problem with the battery on my smart ring. Samsung replaced it with another one within 4 days. Excellent service
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Les.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
They arranged pick up notified me what…
They arranged pick up notified me what was happening. They received my phone on Wednesday. I had it back following Tuesday by courier. All clean and like new
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Patricia.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Sent my phone to them under Samsung…
Sent my phone to them under Samsung warranty. They sent me a photo of alleged damage to my phone and asked if I would like them to quote for the repair.
Other than the screen fault being repaired under warranty, the phone was in immaculate condition when sent to them. Therefore, the photo they sent was not of my phone, or the damage occurred whilst on their premises.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there,
Thank you for leaving feedback.
As discussed over email, we can replace the screen protector in warranty but we needed to make you aware of the cosmetic defect present on your device which has been provided via photographs. The engineers have been informed to proceed with the screen protector alone and once completed you will be updated by email.
Kind regards
Owen
Very impressed with speed of service
Very impressed with speed of service, communication and the manner in which my phone enquiries were handled.
Very much in contrast to cobtacting samsung who TMT work on behalf of.
Despatched ring on the Thursday and received replacement on tge Tuesday, 6 days later. Very pleased.
9. Juni 2026
Antwort von TMT First
Hi there, Marc.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Antwort von TMT First
Hi there, Farrell.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Really poor
Really poor, no concept of what service is. Poor communication and no interest in providing quality service.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Blake.
Thank you for leaving feedback.
Please can you provide your service order number that begins with 42?
Kind regards
Owen
Antwort von TMT First
Hi there, Andrew.
Thank you for leaving feedback.
We are sorry to hear this, throughout the whole repair journey our customers do receive regular updates via email and also SMS.
Kind regards
Owen
Simple repair process
I request a repair from Samsung. The entire experience was smooth and easy. The parcel company collected my device from my house and then Samsung's technicians repaired it and sent it back to me within a week which is really great as I wasnt left without my device for a long time. I really liked how they kept me involved and updated me on all the stages of the repair and what was wrong with the device. Thank you
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Abdulhadi.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Returned withing 5 days with new…
Returned withing 5 days with new device. Can't complain. Hasn't cost me for the postage either
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Charlotte.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Antwort von TMT First
Hi there, Dylan.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Claiming my Flip 6 is outside of warranty
Claiming they my Flip 6 is outside of warranty due to impact damage and are trying to sting me for £250.
The phone has lived inside its case since day 1 and has had no 'impact damage' since its been in my possession. The inner screen failure is a very well known issue with Samsung Flip series. These scammers should be ashamed.
If Samsung had made me aware that this was their 'Trusted Third Party' I would have avoided them like the plague.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Susan.
Thank you for your leaving feedback.
Please can you provide your service order number that begins with 42?
Kind regards
Owen
Best repair that I have experienced
Best repair that I have experienced. It took only 5 days for everything to be completed. Well done 👏
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Em's.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
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