Toja Grid Bewertungen 

I purchased 2 replacement shade sails on Aug 30, 2026. Unfortunately I ordered the wrong size. I live in Arizona and waited for the temps to drop before installing. At this point I found my error and contacted Toja Grid and found they only accept returns 30 days from the order date. I contacted them at the 36 day mark and they refuse to accept a return even though I wanted to purchase the correct size. POOR customer service and no way to contact them other than email.

We have several of these Toja grid kits set up in our backyard in Southern California. The 4x4 structures have worked well. However, all of the shade stitching has been deteriorated year by year after only three years after installation. I’ve had to add rivet reinforcements to each and every seam connection. Very poor use of non weather resistant threads on all of shade material.

Poor quality and terrible customer service. Second hammock that tore and they're now $400. No help from them whatsoever.

Quality of brackets is great . As long as you follow codes and use the brackets the way they are meant to be used, you will have an amazing experience. I built a double pergola kit 12x16. With rafters and even installed a tinted corrugated roof. Looks amazing, sturdy as can be and finally I get to enjoy my patio in the Texas sun! Thanks Toja!!

Giving a bad review for their customer service. I ordered brackets needed as we changed the layout from the original plan I had a year ago. We received a notification when the package will arrive so we prepped everything and started assembling the pergola knowing it will be completed once the last pieces are received. UPS delivered packages so we continued installing to find out we are missing a set of brackets from that order. We thought UPS didn’t deliver all of it but it turned out to be Toja warehouse. I was hoping they will expedite the shipping knowing it was their fault they didn’t deliver to us what we ordered. We have partially installed pergola sitting for a whole freaking week. We couldn’t secure the bases because we need to make sure everything is plum once all pieces are put in.

Ive bought the pergola kit with shade 5 years ago from now and every thing is still nice!

Let me start off by saying, I love my Toja pergola and would give the metal components 5 stars. But the shade sail needs better stitching. The sail itself holds up but the stitching barely withstood 2 years of use. And that’s with taking it down in late fall and putting it back in early spring as well as when there’s high wind.

They do have a great warranty which I took advantage of (super easy and great customer service) but the stitching on the replacements are now starting to fray too. It’s not just where the reinforced triangle where the buckles are, it’s also the stitching all along the edges too. In some sections it’s come apart completely.

I just don’t think the sail is made to withstand the sun and summers in Southern California.

I rarely if ever write reviews especially negative ones. I had a Toga Grid installed at my condominium two and a half years ago in Toronto. I live on the top floor and there is no roof above me so there is a fair bit of exposure. I noticed that two of my neighbours (next door and directly below me) had this system. I opted for a top pergola and a vertical privacy sail. This was initially installed by a local handyman. I paid him a set price and he bought all of the materials from Home Depot. Unfortunately I did not get the purchase receipts of the Toga Grid from the installer which is my mistake.

Very early on I noticed that the webbing that attaches to the buckles on the vertical sail seemed to be wearing at the point of attachment to the metal sail mounts. I have wrapped the problematic ones with Gorilla tape. Upon recently reinstalling the vertical sail I noticed that the lower right hand webbing was frayed almost to the point of being in two pieces. I rigged up a repair with some Gorilla tape and adhesive. I contacted Toga Grid specifically asking them for some instructions and advice on how to repair the nylon webbing. I did state that I did not have any receipts and I provided photos of the problematic areas.

Their reply was that the best they could do was give me 25% off of a new sail and I needed to do so within two days. The advisor seemed to take a distinctively condensing tone in the reply to me. Yes, I do know how to store the sail. Yes, I try to take it down in high wind conditions. DO NOT (sic) use your shade above or around any sources of heat or open flame. Really? I would have never guessed this. Forgive my sarcasm to the last bit of advice from Toga Grid. I just find this so insulting.

25% off of an expensive item still makes it expensive. The 8x10 size (the one I would need) retails for $280 CDN exclusive of the taxes and shipping. At no point in my correspondence with Toga Grid was my initial request for advice and assistance in obtaining a repair to the torn nylon webbing ever addressed.

The offer to replace the sail (albeit at a discounted amount) begs the question: why is this design with the buckles and webbing so prone to breaking? This seems to be a very common observation and complaint. What is the point of replacing the sail only to have this happen again? As mentioned, other reviewers have noted that the wear and ultimate tearing of nylon webbing is a glaring fault and defect in this product. Why is the nylon webbing not designed to handle the inevitable forces (wind, sun, rain) that will lead to breakdown of the webbing at the metal contact points of the sail mounts?

I would not recommend this product given my experience.

Ridiculously over priced. Makes zero sense. Helped a friend with a set and in the end we agreed.

Poor clips and straps. The straps holding the shade get ripped easily with the wind. Even the plastic clips they use are not good quality and completely break apart. It's only the second season and multiple straps ripped and clips broke. I have 3 shades and there's the same problem with all of them. The clips are a specific model. I tried to buy some online of 1 inch but they don't fit the original piece. I already spent hundreds of dollars solidifying the straps and repairing the ones that ripped off. The same problem happens over and over again. Very disappointed

To reply to their comment : The shades were always removed before winter and were properly stored. The windspeed in Montreal is usually far below 30km/h. We are not a city know for storms or high wind speed. Even though you sell clips on the Toja website, this doesn't change any of the inconvenience to replace a part. The broken female part has to be removed and this implies unstiching the clip from the strap, changing it and restiching the new clip to the strap so it can be functional.

Definately was not as durable as they claim, also they have only "five-star" reviews posted on their site. Furthermore, they do not have an option to post any review on their site, aside from their cherry-picked reviews. Very shady, and unprofessional.

They look good but you are paying for the look only. The high price does not mean better quality. The umbrella top fittings bend in a breeze just like a basic pop up tent.
In addition I was sold items that were not compatible (not stated on the website), the company is not fixing the issue on their website and insisting that the return cost is my responsibility.

These brackets are a joke and unsafe. We followed the instructions to build a pergola and as we lifted to install the last posts the welds failed and buckled. After reaching out to the manufacturer they completely denied any failure of the welds and blamed it on “trauma” from the build. I would not recommend this product due to the hazards of cheap built metal brackets and unsafe instructions to build these systems. I have reached out to BBB and OSHA to have these systems reviewed as they are being installed by contractors.

For the most part I absolutely love my Toja Grid pergola and sunshade area that I built. Brackets, footings, and all are made solid and should hold up for a long time. Easily the coolest spot in my backyard. Unfortunately, the sunshade is not made well. The material is fantastic, but the straps are sewn on and not very well. Thats why they only warranty it for 2 years. They absolutely know that after not too long there is no way it holds up. And I put the shade away nicely in its own bin in my garage for the winter. For 3k in materials (that's just Toja not including wood) the sunshade should be made better. Testing out a different manufacturer and I will certainly post if it's better for all to buy and skip on Toja sunshade until they make it better. Don't waste your money! They are not cheap for only lasting 2 years. Otherwise, Toja Grid has been wonderful.

Wanted exact dimensions of a shade sail, for a different structure than their grid. Given the runaround by their customer service, "they are 2-3 inches shorter on the perimeter". No one was willing to get up, find a tape measure, and give me measurements. Unhelpful. Makes me wary of their customer service in general.

Their sails are terrible. The hanging ropes are of extremely poor quality and they wont honor their warranty. The worse customer service I have ever received from a company, and the lady was so rude. Not even willing to find a solution, just straight up tells you to go F yourself.

Would never recommend this company. If you buy, it's at your own risks.

My order was listed as cancelled. I submitted an inquiry and they said it’s not. Hopefully it’s been resolved

Great product. Just need enough screws to complete the job. Sent an email to Customer Care and they are shipping screws. Great customer service. Thank you

Used these brackets to install a wood railing on concrete stairs. They are easy to install and super solid!