Toja Grid Bewertungen 

763
•
TrustScore 2.5 von 5

2,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I purchased 2 replacement shade sails on Aug 30, 2026. Unfortunately I ordered the wrong size. I live in Arizona and waited for the temps to drop before installing. At this point I found my error and... Mehr ansehen

Bewertet mit 3 von 5 Sternen

We have several of these Toja grid kits set up in our backyard in Southern California. The 4x4 structures have worked well. However, all of the shade stitching has been deteriorated year by year a... Mehr ansehen

Bewertet mit 1 von 5 Sternen

These brackets are a joke and unsafe. We followed the instructions to build a pergola and as we lifted to install the last posts the welds failed and buckled. After reaching out to the manufacturer th... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

The Toja Grid kit accomplished exactly what I wanted, which was a custom size pergola on my rooftop deck so that I could have some shade. I probably could have had someone build it using big bolts or... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Haus & Garten

Informationen, die aus verschiedenen externen Quellen stammen

Toja Grid - with our Simple DIY Modular Pergola kit system it has never been easier to have a perfect backyard patio environment in 45 minutes.


Kontaktinformationen

2,4

Mangelhaft

TrustScore 2.5 von 5

763 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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2,4

Alle Bewertungen

(763)

3 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 4 von 5 Sternen

Overall good experience with the…

Overall good experience with the website. Was a little hard to find all the accessories I wanted. But found them. Ordering was simple and delivery fast. Got it way before I expected them......now just waiting for good weather to put together.

16. April 2021
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Antwort von Toja Grid

Thank you for the review Tony!

Bewertet mit 5 von 5 Sternen

Exactly what I was after!

Super impressed with these products. Customer service is top notch (quick answers to all my dumb questions within minutes - even during off hours) and shipping was surprisingly fast! The products are all of great and consistent quality and really look great after installation (though to be honest, I could have done with less branding - the laser cut logos in each and every component was just one more thing to think about during assembly). A few notes to folks that are hesitant due to other reviews I've seen. I know these are made to be used on 'dressed' lumber as opposed to standard 'dimensional' lumber, but it will work with dimensional lumber; you just have to be gentle with a small sledge hammer during assembly. Also, there a lot of complaints about the included hardware; people complain about the quality and quantity of screws. On quality: they're fine. Drill a pilot hole and use the correct bit on your driver (and torque) and you'll be fine. On quantity: it's stated repeatedly on the website and all literature that you don't need to drive a screw in every hole! I will note that the instructions recommend using the screw holes farthest from the ends, which makes sense structurally and visually. However, the holes are not offset like with similar products. On the 4 X 4' set, using the far holes consistently will cause some screw sets to perpendicularly 'kiss' (at least according to my measurements), so I got a little creative with my screw placements. Last point: the accessories are great. If using a shade sail (even one that's not Toja brand), I highly recommend the corner brackets. Also, the table accessory is very cool (and sturdy). Overall, very happy with how everything turned out!

12. April 2021
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Antwort von Toja Grid

Jason, Thank you for the amazing review and the kind words! We are so glad that you are pleased with our products and our customer service!

Bewertet mit 5 von 5 Sternen

I am in love with my 12x12 Toja Grid

I am in love with my 12x12 Toja Grid! It looks great, blocks the sun, and is easy enough to take the sail down for bad weather. I have only had it for a couple of weeks, but so far so good.

9. April 2021
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Antwort von Toja Grid

Teresa, we are so happy that you love your new Toja Grid! Thanks for the great review!

Bewertet mit 5 von 5 Sternen

Toja Grid

Great product, easy assembly. Everything was included. Thank you

9. April 2021
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Antwort von Toja Grid

Thank you for the 5 stars Belen, Glad that you were able to build your project easily!

Bewertet mit 5 von 5 Sternen

Great system for ease of assembly and…

Great system for ease of assembly and rich look. we currently have 2 Toja grids. One is 6" x 12' x 24' with shade sails covers and the other is 4" x 12' x 12' with shade sail cover for the Hottub. Highly recommend.

9. April 2021
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Antwort von Toja Grid

Thank you for the great review!

Bewertet mit 3 von 5 Sternen

While the forms are as advertised

While the forms are as advertised, in the United States the lumber is not the same dimensions as in Canada. Also lumber as it dries, and you need dry lumber as is clearly stated on the website, will twist as it dries this twisting will compromise the integrity of the structure. If you try and build with not dry lumber that is still wet from the pressure treating process the lumber does not fit in the forms provided.
What is not clear on the site is that you need the 45 degree brackets for the integrity of the structure. These are a must. Also you shoudl find a more secure way to anchor the feet to the surface more than the four screws. With wet wood and twisting the legs of your pergola could twist and rip the screws throiugh your decking.
This product is do it yourself, but not in 2 hours as advertised with three men. And is not structurally sound without the additional purchase of the 45 degree angle brackets.

9. April 2021
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Antwort von Toja Grid

Hello Philip, Thanks for reaching out, We recommend a max span of 12ft per section. Anything longer than 12ft should be a double pergola built using our QUAD brackets. We have not had any customer complaints regarding structural integrity or bowing of the wood while staying within our recommendations. Also while staying within these recommendations using the 45 degree brackets is not a must, it is an option to choose if the customer desires.

Bewertet mit 5 von 5 Sternen

Solid product and customer service

Good, solid product. I ordered several items at once, and one package got lost by UPS somewhere after it cleared customs. The people at Toja Grid investigated and shipped me a replacement item while UPS conducted their investigation. Customer service was good throughout, and very communicative.

5. April 2021
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Antwort von Toja Grid

Thank you Roger for the awesome review! We are so happy that the quality of our product met your expectations. We are also happy that you had a good experience with our customer service team!

Bewertet mit 3 von 5 Sternen

Good product, pricey.

The kit is very nice, I don't care for the small screws and plastic head covers that will deteriorate over time. The kits are very pricey considering what it is and if you buy the parts you need it is cheaper in some cases. I also wanted to buy some other brackets but the price is so over the top expensive compared to the kits themselves it does not make sense to buy. I would buy another kit if needed though.

2. April 2021
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Antwort von Toja Grid

Thank you for the review Ricky.

Bewertet mit 4 von 5 Sternen

Great product brackets are good build

Great product brackets are good build
Screw are not so good the heads strip.wear down when drilling.

2. April 2021
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Antwort von Toja Grid

Thank you for the review Yong!

We've found that customers who have experienced stripping of the screws were either using the wrong bit and/ or using too much torque.

- Our screws require using a #3 Robertson Bit, or a #3 Philips. This size fits perfectly within the screw head.
- While any length of screw bit will work, for comfort and stability, we’d recommend a 4” or 6” bit length.
- if the wrong drill bit is used, there is potential of the screw head getting stripped.
- An impact driver (type of drill) is best used for our installation, as it provide impact response when the screw is at the proper depth.

I hope this information will assist you.

Bewertet mit 5 von 5 Sternen

Great purchase

Package arrived free of defects, all parts were present and putting it together was a breeze! Material is of great quality!

1. April 2021
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Antwort von Toja Grid

Thank you for the review F. Ferreira! We are so glad that you were able to build your pergola without a hitch!

Bewertet mit 5 von 5 Sternen

I haven't had to actually use customer…

I haven't had to actually use customer service but the product is awesome and easy to install. I used it for a 15 X 10 deck cover using 4X4s and the pergola kit for the front. I will probably buy a kit to cover my BBQ and smoker area later this year.

1. April 2021
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Antwort von Toja Grid

Thank you Dave for the 5 stars!

Bewertet mit 3 von 5 Sternen

I love the concept and simplicity of…

I love the concept and simplicity of design, but there were a couple issues that I wasn't too thrilled with.

First, the stability of a basic four point structure is not real great, so this necessitated the additional time and work being spent creating angled bracing for the uprights to allow the structure to be plum as well as sturdy in any type of wind or movement. Unless I missed it, I would include some basic tips and hints for structural rigidity and leveling the structure by utilizing the pre-drilled screw insertion poins in the feet.

Secondly, the screws provided were horrible. They instantly stripped at the heads due to being poor quality metal and not being able to engage the driver bit properly.

Once the structure is up and finished, it looks sharp and works great! But in order to do it right, it takes a bit more work than dropping some 4x4's into the brackets.

12. März 2021
Toja Grid-Logo

Antwort von Toja Grid

Hello Ian, did you reach out to our customer service team to assist you? We recommend a max height of 8ft and a max span of 12ft per section. Anything longer than 12ft should be a double pergola. These recommendations are listed on the FAQ section of our website.

We've found that customers who have experienced stripping of the screws were either using the wrong bit and/ or using too much torque.

- Our screws require using a #3 Robertson Bit, or a #3 Philips. This size fits perfectly within the screw head.
- While any length of screw bit will work, for comfort and stability, we’d recommend a 4” or 6” bit length.
- if the wrong drill bit is used, there is potential of the screw head getting stripped.
- An impact driver (type of drill) is best used for our installation, as it provide impact response when the screw is at the proper depth.

I hope this information will assist you.

Bewertet mit 5 von 5 Sternen

Simple, Easy and the BEST customer service.

Toja Grid was easy to install and beautiful once finished. I love the versatility and the durability. Any problems we had were immediately addressed by customer service in a nice, efficient manner. THANK YOU TOJA GRID

11. März 2021
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Antwort von Toja Grid

Thank you Katy for the 5 stars and your kind words! We are glad that you are happy with our products and customer service.

Bewertet mit 1 von 5 Sternen

I placed my order through your website

I placed my order through your website. With a new credit card 1st time using it. Now I have an extra $2700.00 worth of charges. So I'd like to thank you for that. Will never order from your worthless company again.

10. März 2021
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Antwort von Toja Grid

Hello Howard, I would like to hear more about your experience. Can you please email us at info@tojagrid.com with your order number and we can look into this situation for you.

Bewertet mit 5 von 5 Sternen

I love my toja pagoda braces

I love my toja pagoda braces
Easy to use and super modern look.
I will be using them on a landscaping project that I recently was hired for.
I highly recommend to everyone
Thank you

6. März 2021
Toja Grid-Logo

Antwort von Toja Grid

Hi Arnaldo, Thank you for the 5 stars and for recommending our product to others!

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