TopCashback Australia Bewertungen 

Get paid for doing what i already do, online buying! What's not to love! Easy to navigate and user friendly!

To anyone who makes a purchase through TopCashback, pray that you never have to use their 'customer support'. It is an incredible frustrating experience with representatives who are unhelpful, can't interpret customer enquires, and provide regurgitated responses.

TopCashback declined my eligible new‑customer cashback rate and continues to reinterpret their own terms. The offer we made our purchase on explicitly states that the additional cashback applies to new customers, and that definition is determined solely by the retailer. However, TopCashback refuses to verify this with the retailer and instead insists that it is “not possible” to be a new customer when two purchases — made by different people (separate new accounts and payment methods) — are tracked through the same TopCashback account.

Based on that, TopCashback refuses to honour the new customer cashback rate or go to the retailer for review, and invented an extra condition: that the other purchase must be made under a brand‑new TopCashback account. This requirement appeared nowhere in the published T&Cs at the time of purchase — it was simply created after the fact.

The solution is incredibly straightforward for TopCashback: verify with the retailer whether the purchase was made by a new customer. The retailer is the authority on that definition. Yet customer service representatives continue to refuse this basic check, shifting their reasoning each time, ignoring escalation requests, and providing only generic, unhelpful replies.

Until TopCashback stops denying legitimate claims and starts validating with the retailer — the party that actually determines new‑customer status — my recommendation is simple: avoid TopCashback’s marginally higher cashback rates and use their competition (Shopback) who in our experience over 4 years advocate on behalf of their customers.

If posting publicly is what it takes for this claim to receive proper attention, I’m more than willing to do so. And if necessary, I will progress this to Consumer Affairs and the ACCC to shine a spotlight on their business practices.

Back in April 2026, I ordered a Lyca Mobile prepaid SIM through TopCashback because there was a cashback promotion running.

Like many of my previous purchases through TopCashback, the cashback didn’t track. This has happened often enough that I’ve become used to submitting Missing Cashback claims.

I lodged a claim and waited over three months for a response.

When they finally replied, I was simply told that the retailer had deemed my transaction “ineligible” for cashback. No specific reason was provided.

I responded asking what I’d actually done wrong, because as far as I’m aware I followed all of the requirements. I used the TopCashback app, didn’t use any coupon codes, and completed the purchase correctly.

Their follow-up response wasn’t an explanation. Instead, they sent a generic list of possible reasons, such as using coupon codes, not clearing cookies, having items already in the basket, or modifying the order. None of those applied to my purchase.

My frustration isn’t just that this claim was rejected. It’s that TopCashback’s tracking has been unreliable in my experience, requiring multiple Missing Cashback claims over time, and when a genuine claim is declined, they can’t explain why beyond providing a generic template response.

If this were an isolated incident, I could overlook it. Unfortunately, it isn’t. I’ve had to submit multiple Missing Cashback claims because transactions haven’t tracked correctly, and this experience was the final straw.

After repeated tracking failures, a three-month wait, and a rejection with no meaningful explanation, I can’t recommend TopCashback. If you’re relying on cashback being tracked correctly, I’d suggest looking elsewhere.

My experience has left me with no confidence in the service, and I won’t be using TopCashback again.

Update (30/07/2026): TopCashback responded to this review and suggested that my purchase journey or browsing environment may be affecting tracking. If that were genuinely the case, I would have expected that to be investigated during the three-month Missing Cashback claim process, rather than being suggested only after I posted a public review. They also confirmed they were unable to tell me why my claim was rejected because the retailer didn’t provide a specific reason. Unfortunately, this doesn’t address my main concerns about repeated tracking failures or the lack of a meaningful explanation after such a lengthy investigation.

If I were TopCashback, I’d investigate why it didn’t track (like many other items I’ve purchased through TopCashback didn’t track), as well as why it took 3 months to falsely claim it was rejected and still no reason was given.

For the insignificant amount the cashback it was, if I were in TopCashback’s position, I would have honored the cashback as a gesture of goodwill.

Great tracking and very easy cash-out process. Highly recommended.

Thank you!! I’m still working out the app. I just saw that I could receive a cashback today. Thank you. The process was easy 😊☀️ much appreciated 😊

Easy to shop, reliable on cash return and secure to payout.

It works. Good app

Much much much better than ShopBack! The cashback percentage is generally higher and I haven’t received any rejections yet. However, the pending time is less clear than ShopBack but I don’t think it’s a major concern.

Thus far whatever interaction/transaction I’ve had has been positive. I can not pinpoint anything specific however the most important thing is that it works, it just works.

My query about an error was replied as per their timeframe stated, and with positive resolution. Payout process was easy to navigate

It's a seamless process. Super happy with TopCashback!

What a simple way to make money while you shop. It adds up over time

Best cashback app. Better than ShopBack and 0.01 minimum withdrawal vs ShopBack $10.

Beware of using Topcashback. Struggling to get them to honour advertised cashback offers when all T&Cs have been closely followed and met. Have been in back and forward emails with them (Excessive wait times for them to reply each time) and they are blaming it on the retailer advising they will not honour the rate. They have made a petty offer of goodwill cashback much lower than what I am owed, as I followed all T&Cs. I am out of pocket due to making orders only due to cashback that they have advertised on their website. They need to accept responsibility as they are the company advertising the offers and partnering with the brands. I have advised if they cannot not honour the advertised offer when all T&Cs are followed this is not okay and I will be lodging complaints with ACCC and Fair Trading. If you have similar experiences I encourage you to also lodge a complaint. As notice will be taken when more people raise their issues. If TopCashback will not honour my claim, I will be submitting a joint complaint.

Cashback offers are good. Speed of cashback confirmation can be improved.

Great site. I’ve legitimately saved thousands on big tech item purchases over the years and they’ve always come through approved. It just takes time —many weeks/months. I’ve also successfully had untracked claims come back as approved. I think Top cashback is an honest company, people complaining of not getting cashback must not be following the instructions or terms correctly which are laid out when you click the cash back terms for a particular site. Top cashback does work!

I need to win some money