Toyotafinancial Bewertungen 

Toyota pro ace en LOA depuis juillet 2021. Acheté l'issue de la LOA le 26 août 2024. Nous avions contacté le 5 août le service toyota finances pour connaître la procédure après ce dernier versement. Le monsieur nous a dit que les papiers du véhicule nous seraient transmis dans un délai de 2 à 3 semaines après le dernier paiement. En l'absence de réception de ces documents nous avons contacté le service toyota finances le 7 octobre . La femme que nous avons eu nous a dit que les papiers n'ont pas été envoyés car nous ne les avons pas réclamés!!! Depuis quand un acheteur doit demander les papiers du véhicule qu'il achète au vendeur, pour pouvoir immatriculer son véhicule ? Oú est mentionné cette obligation sur le contrat toyata? Que vaut notre appel du 5 aout? Les délais de réception sont annoncés à 3 semaines soit fin octobre, 2mois après avoir acheté notre véhicule. Aucune réponse au mail transmis suite à cet appel téléphonique, ni du service toyata finances ni du concessionnaire de viry chatillon. Juste du mépris....Pour nous dorénavant,et pour notre entourage TOYOTA est un constructeur automobile à fuir. Voyez un autres constructeurs.
Obligée de mettre une étoile sinon je ne peux pas publier mais mon 1er choix est d'en mettre aucune

What a useless services. Cheap call centre the other side of the world with delays so can’t hear people talk in real time! Useless staff who can’t help me. All I want to do is change a sodding account sort code and account number to continue paying for the dam car!! Do not call them. Complete joke to deal with on various attempts to sort!!! If you want paying you have my details 🍆

Horrible company. I have sent a huge principle payment a month ago to them and they acknowledge they received the check but said they are real busy and it could tak another month to just deposit the check. I have called numerous times for a supervisor and never does one get on the phone with me. I have reported them to the consumer financial protection bureau. This company sucks. Never will help. They hang up on me after I ask to speak with a supervisor. I would highly recommend run from this company. They have told me 11 times they will call me back same day after a manager is available and never do they. This is so illegal to hold checks
And not deposit.
Worst company ever dealt with!!

I am extremely disappointed with the service I received from Toyota Financial Services. I sold my car to Carfax on July 30th, and they promptly sent the check for the remaining balance to Toyota. However, Toyota Financial did not process the payment until three months later. This unreasonable delay resulted in Toyota falsely reporting missed payments and sending my account to collections.

Despite the fact that the payment was sent on time, my credit score took a significant hit due to Toyota’s incompetence. Trying to resolve the situation has been a nightmare, with unhelpful customer service and no accountability for their mistakes.

I expected better from Toyota, but this experience has completely shattered my trust in their financial services. Be cautious if you're considering financing through them—this could happen to you too.

En lisant les nombreux avis négatifs, je comprends mieux.
Suite au décès de mon mari en juillet dernier, à ce jour, je n’ai toujours pas obtenu de réponse du service succession de Toyota financial service, cela malgré mes nombreuses tentatives d’appel (ça ne décroche jamais) et mes nombreux mails. J’ai appelé directement le 0147016030 pour enfin avoir quelqu’un, mais j’ai obtenu cette réponse : on ne peut rien faire, c’est le service succession qui gère cela.
Donc 4 mois après le décès de mon mari, je ne sais toujours pas ce qu’il y a lieu de faire avec l’emprunt de son véhicule.
PLUS JAMAIS, je n’achèterai Toyota.
C’est honteux de laisser un client dans un tel désarroi, après un décès.

Phoned. Got through to someone who used one word sentence...no...yes... what....then said they don't do cooling off period although it's the law....put me through to someone who could hopefully string a sentence together but end up on hold for 20 minutes so gave up. As bad as reviews say.

Went to go payoff my vehicle today. Toyota Finacial's website caused an error and said try again. Which I did. Now I have 2 payments of 12K getting ready to be deducted from my account. Called and spoke to Jessica, Edgar and Justin. They did not have a resolution other than for me to call my bank and pay the fee to cancel payment or wait until the payments are processed and then get a check mailed to me. Evidently Toyota can't cancel a payment once its submitted. No offer to compensate me for my time, frustration or paying interest on the money they are not "borrowing" from me.

Unhelpful and inefficient. Very disappointing experience

Be aware, for any issues you need to wait 8 weeks to receive help, very bad and unprofessional people here, very bad rewies this company need to be banned to ofer this type off service
Robert Atkinson take 8 week for any enquiries.

Very poor financial services support, I have a problem with Steven Eaglee Bishop's Stortford and they wait 8 weeks to give me a answer and finally after 8 weeks at 16:00 pm they send me a final decision, be aware people to this very bad and not professional financial services, avoid them. I will advise everyone about this bad communication and long time to answer.

My monthly payment is scheduled for 28th of every month and I made payment on 8/27/2024 yet they withdrew the same amount from my account on the 28th of August 2024. My account was overdrawn and I contacted TFS to process a refund which they said takes 7-10 business days. It was taking longer than expected and I contacted them again. I was told that a check was processed and has been mailed. As of today, Monday, September 17, 2024, nothing is in the mail. Since August 29, 2024 till now, absolutely nothing has been received. They can't be trusted. I had made it clear to their CSR that they screwed me up and it was affecting me paying other bills on time and so they should deposit it into my account, exactly where they made the withdrawal from. They seem to careless. What is the problem with TFS? Do they really care about their customers? This is not fair at all.

Absolute garbage company. THEY messed up my autopay ONE time.. and repossessed my car on a Friday night knowing their offices are closed until Monday. There goes my car and all of the expensive work related items inside. Once Monday rolls around and I call, I am met with over an hour of hold time. Then, once someone finally answers, they transfer you in circles hoping you have less patience than they do incompetency. Now, they have given me 2 different companies with 3 different and false phone numbers to call to find out where my car is. I can buy the entire annual salary of this "customer service representative" in cash, but they won't even let me get my car back. Still on hold btw. Truly a disgrace of a company.

14 ans après financement de mon véhicule Toyota par Toyota Financemet je m'aperçois que le gage n'est pas levé alors que j'ai fini de payer ce véhicule depuis 11 ans ! Impossible donc de le vendre gagé !!! Communications très laborieuses avec les services en question. Impossible d'avoir confirmation de mes multiples demandes de levée du gage ! Une fois le gage lev au bout de 3 semaines, aucune confirmation de cette levée par Toyota Financement ! Il a fallu que je me rende sur Histovec pour le découvrir ! Aucune considération du client ! Aucune excuse de leur part pour cette grossière erreur !!!

Moi je suis client chez eux suite à une voiture que j'ai acheté chez Toyota à Arcachon j'ai voulu faire un remboursement anticipé de 3000 € qui est prévu dans les contrats des crédits ballon pour un véhicule d'occasion mais manifestement Toyota financement vous amuse sans cesse par téléphone au bout de 15 appels aucun document transmis on vous demande à maintes et maintes fois de vous renvoyer le tout par signature électronique qu'on ne reçoit pas on renvoie cela par courrier en gros cette ancienne n'est pas à la hauteur du service client fuyez cette enseigne elle est pas hauteur et je trouve ça lamentable qu'on nous prend vraiment pour un bon à rien

Horrendous customer service, they claimed I cashed out my GAP insurance balance which I never even received, I asked for a copy of the check in that way I can file a police report but they couldn’t even send that. Their customer service is nasty and useless

Becoming familiar with Toyota Financial Services has been the worst experience of my life, even eclipsing having a fractured skull and brain haemorrage since I had the misfortune of signing a finance agreement with this shower. Got a 4 year old car that developed a fault after 2 weeks and sent it back and the problem was bodged and the exact same fault reappeared more than 6 months later (emissions fault - countdown to impossible to start from 700 miles). Made a complaint to TFS and they completely ignored all of my correspondence and then sent their final response after exactly 8 weeks to extend the hardship for as long as possible. Their final response then said that the car hadn't been seen since it was purchased even though I provided them with the evidence of the first trip to the garage, the details of the fault and the invoice. I am currently waiting on the investigation of the Financial Ombudsman to conclude but I have had a completely useless car outside for 5 months now that I'm still paying for. I wish I had seen this page before I entered the agreement. This company should be prosecuted. They are an absolute disgrace. STAY AWAY!

Like pulliing teeth. We have excellent credit, but this took forever and was a huge pain in the ass. Next time we'll buy a Honda.

Scandaleux, après la reprise de mon véhicule toyota pour un autre(même marque), je vois apparaître sur mon compte un prélèvement de 26 000 euros, somme qui aurait due être payé chez le nouveau concessionnaire .......
A ce jour aucune excuses, aucun regrets, pas la moindre prise de contacts pour indiquer l'incapacité de cette société à gérer ses propres dossiers.
Clairement lamentable.

Les prélèvements sont aléatoires et 2 fois par mois, ils ne correspondent pas au contrat.
Je suis prélevé de 2 fois la somme et personne ne prend en charge le problème.
17 appels au service finance, jamais la même personne et toujours en cours de règlement mais rien.
aujourd'hui .
Il me demande encore un autre paiement par carte qui ne correspond a rien.
TOYOTA ALTIS contacté ne m'a jamais rappelé.
J'ai du porter plainte au tribunal pour que cela s'arrête.
A EVITER A TOUT PRIX.

Je demande plusieurs fois par mail, le changement de mon numero de telephone de contact pour recevoir le code et acceder au contrat du vehicule.
RIEN NE SE PASSE.
PAS DE REPONSE.
ON FAIT COMMENT?

La réponse a été faite. Depuis c’est très réactif.
Merci