Transpact Bewertungen 48

Antwort von Transpact

1. Sept. 2020

Another frustrated fraudster / criminal and another win for Transpact.com.
We love these 1-star reviews from criminals and fraudsters - they are a badge of honour for our service.

This review is not about Transpact.com at all, as Transpact.com does not conduct arbitration.
This review is about the arbitrator that the reviewer used for their escrow dispute - that is NOT Transpact.com and is a different company.

However, this transaction again demonstrates just how powerful and beneficial Transpact.com is, and why criminals and fraudsters hate us so much.

A seller sold a Banksy artwork, and the buyer and seller jointly agreed to use Transpact.com's escrow service to safeguard the payment for the artwork. They also agreed to use a different company as arbitrator if there was an escrow dispute (Referee Ltd).
Escrow is the only payment method that guarantees a buyer gets everything they were promised, and simultaneously guarantees to a seller that they get paid 100%.

The buyer claimed that the authentication certificate for the Banksy artwork was invalid. The buyer also claimed and provided documentation that the official Banksy authentication organisation confirmed that the artwork is a fake.

The seller claimed that the buyer had fraudulently faked and contrived the documentation from the official Banksy authentication organisation.

So either the buyer or the seller is a fraudster and a criminal. - [UPDATE - The official Banksy authentication organisation has now confirmed to the referee that the artwork is a fake not by Banksy, and that the seller's claim that the buyer produced fraudulent documents was itself a case of fraud.]

Transpact.com is doing exactly what it is meant to be doing - safely and securely protecting the payment of both - that payment is currently safely and securely held.

In the meantime, the arbitrator of the case (a different company who specialises in arbitration - Referee Ltd) is trying to discover the truth.
They have asked both the buyer and the seller for payment for the cost of their arbitration, and they will return in full the arbitration payment to the 'innocent' party, so that arbitration costs that 'innocent' party nothing (the arbitrator can also decide to split the refund between the parties).

We do not know at this time if the fraudster is the buyer or the seller, but we expect the arbitrator to discover this within a reasonable time. [UPDATE - As noted above, official proof has now been received that the artwork is a fake].

Police and law enforcement are not interested in these cases of fraud, as they are overstretched.
We can provide further details of this case to anyone interested (although for GDPR privacy reasons, we cannot release information which can identify either party without their permission - although it is possible that the innocent party may allow details of their experience to be shared - the fraudster will obviously try and hide their identity).

Antwort von Transpact

14. Dez. 2018

Thanks Rohan,

Just to clarify, we allow buyers and sellers (or payers and payees) to decide who pays our fees.
If the buyer (or payer) chooses to pay our small fee, then there is no separate payment - just a single simple payment.
If the seller (or payee) chooses to pay our small fee, then we ask for that payment up front (that is what Rohan is referring to).

It's not just about our low price - we offer a much higher and faster service level as well.

Antwort von Transpact

14. Dez. 2018

Dear Customer (you do not give your name),

TrustPilot is not our website, and is totally out of our control.
We have no control on who comments or why, or how many posts they make.

We are straightforward and open as a firm, and have a company policy not to use the normal manipulative SEO and other social media distorting practices that seem to be the norm amongst many firms today.

So apart from the fraudsters who sometimes have commented here to try and besmirch our name (as we prevent their frauds, they wish to discourage potential victims using our service to protect themselves - and TrustPilot scandalously allows these reviews by documented real-life criminals to remain), your concerns are not connected to Transpact.com.

Update (after 14/12 update by customer above):
Customer, you are an anonymous reviewer who will not provide their name, and who does not seem to have actually used our service. So your comment 'poor customer service' doesn't really seem to hold water.

Antwort von Transpact

30. Apr. 2018

The reviewer agreed a Transpact transaction stating broadly that payment would only be made to the seller once the item was received.
But the escrow conditions set did not state what the item should be - the escrow conditions only used the word 'item'.

For the protection of the buyer and seller, we voided that first transaction, as escrow only works in the sale of goods if the escrow conditions specify fully what is being traded, and what the seller and buyer have to do to receive payment.

We asked the buyer and seller, at no extra cost, to quickly create a replacement transaction specifying the item being transacted, for their own safety.
Despite the Reviewer's claim, we asked the reviewer explicitly in bold to include an unambiguous description of the item in the new escrow conditions.
This would take them no more than 50 seconds, and no cost.

The same buyer and seller then created a second Transpact transaction about an hour and a half later, which this time only talked about goods being delivered, without specifying what these goods were.
This specifically disregarded our advice and instruction to specify the item being traded.
Within eight minutes of the second Transpact transaction being agreed, we reviewed it and voided it for their safety. Even though this was on a Sunday evening. That is exemplary service.
For the safety of both parties, we again voided this transaction, and asked the parties to create a replacement transaction which specified the goods being transacted.
There would be no cost to do so, and the time take would be a around 50 seconds or so.

However, for unknown reason, one party refused (in cases like this, it is possible that they were a fraudster trying to scam the other, and it was not in their interest for the escrow conditions to be properly specified - It is no good the reviewer stating that they know that one of the parties was not a fraudster, as the other party could have been a fraudster).

So Transpact.com did its job - both parties were protected.
We would rather decline a transaction by voiding it, and turn down the revenue and get paid nothing, than handle a transaction where one of our users is not properly protected.

It was unfortunate that the Reviewer i) did not listen to our advice and instructions to specify a description of the item being traded in the second Transpact transaction, ii) in the eight minutes between their transaction being agreed on Sunday evening, and our voiding it due to it being dangerously ambiguous, the reviewer made payment to us. We immediately returned the payment to the reviewer, less our costs (we are charged by our banks for making and receiving payments, unlike consumers who enjoy free banking). This was the reviewer's choice, as there would have been no cost whatsoever if a third Transpact transaction had been created specifying the item being traded.

One final point - the name of the reviewer is fake. TrustPilot does not require real names to be used, and Bran Hansen is a made up name - the reviewer is hiding his true identity. Why ? And what does that say about the review ? [Update - We are glad the reviewer has now placed their real name in the review]. We hope the reviewer will contact us to discuss this transaction, and understand why it is crucial that we do not allow dangerous ambiguous escrow transactions to take place, as that can lead to loss of their payment.

Antwort von Transpact

28. Feb. 2018

Hooray - Probably the best one-star review ever.

The reviewer is a possible fraudster, who appears to sell seemingly high value website businesses for high value. Some buyers have claimed that soon after their purchase, the website business they purchased turns out actually close to worthless, their value having previously been manipulated and falsely boosted, and they have lost hundreds or thousands of dollars.

The reviewer is extremely charismatic, a fantastic and talented salesman, and he can probably sell snow to Eskimos (this is meant as a compliment).

In a transaction still on-going, the buyer/victim seems to have realised, whilst we are still protecting their payment, that if they continue they may soon lose their hard saved ten thousand dollars.
By using our service, the buyer/victim will be able to reclaim their payment if they are about to be defrauded, or safely continue if not.

So our service seems to have saved the buyer from losing their savings of ten thousand dollars.

The reviewer is furious with Transpact.com, as it was only the protection of Transpact.com to the buyer that prevented the sale.

It is clear that Transpact.com is not good for fraudsters, and they hate out service.
And there is nothing to stop an angry fraudster from leaving a one-star review on TrustPilot.

We do not know if what the reviewer was undertaking is truly fraud in this case, or was a genuine transaction. Only the buyer and the reviewer can tell. The buyer clearly changed her mind, and does not now want to continue.

But we do know that previous buyers have claimed (rightly or wrongly) fraudulent sales and inflated and manipulated websites, and loss of their savings.

So probably the best one-star review ever. Thanks