When I tried to place my order several days ago I saw a notification that said it could not be shipped to Israel. Tonight I received a phone call from Angel in Florida apologizing for this and offeri... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Unfortunately my order ehich was placed end of Nov 2025 , was not delivered .Carrier didnt pick up the package. Waited long time but finally it was clear that it will not be shipped and I had to can... Mehr ansehen
Unternehmen hat geantwortet
Quick reply to my question about my device. Very understanding and helpful in solving my issue. She even offered me a discount on future purchases! A+ for customer service!!! Thank you Kei!
I am writing my 3rd and final review. Renewa finally put a responsive CSR on my case and he did refund my purchase price in a timely manner. I don't know what happened with the first CSR that was ha... Mehr ansehen
Unternehmen hat geantwortet
4,0
Gut
422 Bewertungen
Hat 62 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
EJ was the one who took my order over…
EJ was the one who took my order over the phone he was very polite and knowledgeable. Thank you EJ
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for your kind words! 😊 We’re glad EJ was able to assist you over the phone with politeness and expertise. We truly appreciate you taking the time to share your experience!
I spoke with Riza
I spoke with Riza, and she was very helpful & knowledgable. Really pleasant to talk to.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind words! 😊 We’re so glad Riza was able to assist you with helpful and knowledgeable support. It’s wonderful to hear she made your experience pleasant—we’ll be sure to share your feedback with her!
I was hesitant to reach out when my…
I was hesitant to reach out when my device stopped working. I had noticed some bad reviews regarding service when it came to returns/exchanges. However, just the opposite was true! I sent an email to customer service detailing what was wrong with my device and asking for a replacement. The reply came quickly and Matthew kept working with me until we resolved my issue. He was polite and responsive. My replacement is on the way! I am very satisfied with working with the customer service department.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for sharing your experience! 😊 We understand your hesitation, so it means a lot to hear that Matthew was able to turn things around and provide the support you needed. We’re glad he stayed with you every step of the way and helped resolve the issue quickly.
We truly appreciate your trust and are happy to hear your replacement is on the way. Thanks again for your kind words! 💛
5 star service
Unfortunately, I was unable to keep my products that I had just ordered due to a dermatology situation. I never opened them!
EJ sent a prompt reply with information on how to return. I am so appreciative of his help and response! Great customer service!!
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for sharing your experience! We’re sorry to hear about your dermatology situation, but we’re glad EJ was able to respond promptly and guide you through the return process.
We truly appreciate your kind words about our customer service and are grateful for your trust. Wishing you all the best! 💛
Don't do it!
Don't do it!
They charge you and then don't send the merchandise!!!!!
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
We’re very sorry to hear about your experience and understand how concerning this must be. Please know that all orders are processed and shipped, but delays or delivery issues can sometimes occur.
We’d like to look into this right away and ensure your order is either delivered or properly resolved. Please reach out to us directly with your order details so we can investigate and assist you as quickly as possible.
Your satisfaction is important to us, and we appreciate the opportunity to make this right.
I received good service when I called…
I received good service when I called in to inquire about my order. Thank you!
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for your kind feedback! We’re glad our team was able to assist you when you called and provide the support you needed. We truly appreciate you taking the time to share your experience! 💛
EJ assisted me and was very…
EJ assisted me and was very professional, prompt and responsive. Although EJ couldn't resolve my problem because there appeared to be a technical issue on the website where no matter what address I put in, I received a message that you could not deliver to the address. EJ offered an additional $10 discount for the inconvenience, but I couldn't use it because I couldn't get the order to go through. I had decided to give up, but was very impressed when I received a call from Risa in your customer service because she could see that my order had not been completed. She processed my order manually however I wasn't able to use the additional discount that EJ had given me.
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for sharing your experience! 😊 We’re sorry for the frustration caused by the website issue, that’s definitely not the experience we want for our customers.
We’re glad EJ was able to assist you promptly and offer support, and it’s wonderful to hear that Riza followed up and helped complete your order manually. That level of care truly means a lot to us.
Customer Service was very prompt and…
Customer Service was very prompt and professional to my inquiry providing quick resolution to my request. From a CS perspective I would recommend.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind feedback! We’re glad our team was able to respond promptly and handle your request with professionalism and efficiency. Your recommendation means a lot to us, we truly appreciate you taking the time to share your experience! 💛
Spoke with EJ
Spoke with EJ! He answered all my questions! Very helpful and professional!
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind feedback! We’re so glad EJ was able to answer all your questions and provide helpful, professional support. We truly appreciate you taking the time to share your experience!
Happy
I am greatful to the response to my concerns, I find the company is very organized and responsive to customers questions spot on. When I ordered it went well until all of the other items started showing up one after another which I found some what overwhelming, I'm very happy with my choice to keep items rather then cancell as I did and again changed to keep items because there was such a quick reply to my issue! Thank you Kei for your help and everyone else. Now, just excited to receive all my items.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for sharing your experience! We’re glad our team was able to respond quickly and support you through your concerns. We understand how the ordering process can feel a bit overwhelming at times, and we truly appreciate your patience.
We’re especially happy Kei could help make things clearer and give you confidence in your decision. We hope you enjoy your items once they arrive, thank you again for your trust and kind words! 💛
EJ is helpful to the MAX!
EJ seems very anxious to help me with the problem I'm having whereby only one package arrived, and it didn't contain most of the order. I now understand that most of my order was backordered, but I'm still expecting the Face Lift device, 3 bottles of Serum and a couple of free items that were offered with my first order. Thank you for letting me know that the package was backordered.
Sincerely,
Susan L Rinaldi
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your feedback! 😊 We’re glad EJ has been proactive in assisting you and keeping you informed about your order. We understand how confusing it can be when items arrive separately, especially with backorders involved.
Please rest assured that the remaining items—including your Renewa Lift device, serums, and free gifts—are on the way. We truly appreciate your patience and are here if you need any further updates. 💛
This company is a scam
This company is a scam. They are charging for products they don’t have in stock. If you ultimately get the product and are dissatisfied the 100% return guarantee is a lie. They will only refund 50% after you return the product and they “inspect” it. I cannot urge you enough to not deal with this company.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
We’re very sorry to hear about your experience and understand how frustrating this situation must feel. Please know that we take concerns about product availability, refunds, and customer satisfaction very seriously.
Our goal is always to resolve issues fairly and according to our stated policies, and we regret that your experience left you feeling disappointed. We would appreciate the opportunity to review your case and clarify what happened with your order and refund request.
Please reach out to us directly with your order details so we can investigate and work toward a proper resolution. Your feedback is important to us, and we truly want to address your concerns.
Amazing Customer Service
Amazing Customer Service! EJ was efficient, friendly and very responsive. I tried this product and after using for a period of time I didn't see a significant change. I did see a change in my forehead slightly, but not what I'd hoped.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for sharing your experience! We’re glad EJ was able to provide efficient, friendly, and responsive support. That truly means a lot to us. We also appreciate your honest feedback about the product. Results can vary from person to person, but we’re happy to hear you noticed some improvement in your forehead. Thank you again for giving it a try and for recognizing our customer service! 😊
Detailed review as uploaded into the…
Detailed review as uploaded into the BBB site
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for taking the time to share your detailed feedback, Linda!
SCAMMERS?
I placed an order on December 1 that they confirmed twice. When I tried to cancel the duplicate order they lied and said it had already been shipped, and asked if I would take a 50% credit on the second order. I agreed, but they never gave me the credit. After several email exchanges where they insist they processed the credit and said it's now out of their hands -- I have to take it up with my bank. I'm certain now, especially after reading other reviews, that this is their standard practice. It's outrageous. UPDATE: I changed my rating from 1 star to 3 because they finally came through and gave me the refund they promised months ago. I believe it's because of my review but in the end they did the right thing.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
We’re very sorry to hear about the difficulty you experienced with your order and the confusion surrounding the duplicate purchase and credit. We understand how frustrating that situation can be, especially when expectations around a resolution are not met.
We would like the chance to review your order history and the communication regarding the credit that was discussed. Our goal is always to handle these situations fairly and make sure the correct resolution is provided.
If you could please contact us directly with your order details, we will be happy to investigate the matter further and work toward clarifying what happened. We appreciate you bringing this to our attention and the opportunity to assist.
They were quick to respond and answered…
They were quick to respond and answered my questions
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your feedback! We’re glad our team was able to respond quickly and provide the answers you needed. We truly appreciate you taking the time to share your experience.
Had a concern about a delivery and…
Had a concern about a delivery and having deleted the email with order number and tracking. EJ did some digging, got me the info I needed. Response was very quick and friendly. Explained the situation. My concerns were laid to rest. I am a happy customer.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for sharing your experience! We’re so glad EJ was able to help track down your order details and put your mind at ease. It’s great to hear the quick and friendly support made a difference. We truly appreciate your kind words and are happy to have you as a satisfied customer! 😊
Great customer service experience
I placed an order in error and emailed Renewa immediately requesting cancellation of my order. I promptly received a reply acknowledging my request and soon after heard from EJ who provided excellent customer service. It’s so rare these days that it’s wonderful when a person really provides pleasant and professional customer service. Well done!
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for sharing your experience! We’re glad our team could respond quickly and help take care of your request. EJ will be very happy to hear your kind words about his support. Providing pleasant and professional service is something we truly value, and we appreciate you taking the time to let us know. 😊
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.