I ordered on Christmas Day had a confirmation email with a tracking number and then heard nothing so I tried the tracking number on there website and it came up with invalid. I have sent plenty of ema... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I ordered on Christmas Day had a confirmation email with a tracking number and then heard nothing so I tried the tracking number on there website and it came up with invalid. I have sent plenty of ema... Mehr ansehen
Unternehmen hat geantwortet
Bought a castor oil pack. Package never came, emailed multiple times over the course of months and responses were few and very far between. When I did get responses, they were odd and seemed AI genera... Mehr ansehen
Unternehmen hat geantwortet
I received the order in a timely manner — organic castor oil and a large wrap. However I was terribly disappointed to learn that their pads and wraps are made of some kind of synthetic fabrics — mos... Mehr ansehen
I am an old Vanera customer. Was really unhappy. But then, they reached out and told me that the management has changed and they want another chance. They had also recently started a subscriptio... Mehr ansehen
Hat 81 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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I ordered on Christmas Day had a confirmation email with a tracking number and then heard nothing so I tried the tracking number on there website and it came up with invalid. I have sent plenty of emails and nothing completely nothing. Do not order here this is a scam.

Antwort von Tryvanera
Bought a castor oil pack. Package never came, emailed multiple times over the course of months and responses were few and very far between. When I did get responses, they were odd and seemed AI generated. Received no help whatsoever about locating my package and asked for a return. Still have not received either my money back or package. It had been 8 months. Decided to write this review because this is not okay, bad service, bad experience. Not cool guys 👎🏼.

Antwort von Tryvanera
NEVER BUY FROM HERE!!!!!! i ordered two pairs of ugg shoes about two months ago never received them although they said i did when i didn’t! i have been scammed over £60! i have tried reaching out 5 times after. i being polite asking to a refund and have not been answered. Its a SCAM!!!

Antwort von Tryvanera
I am an old Vanera customer. Was really unhappy. But then, they reached out and told me that the management has changed and they want another chance.
They had also recently started a subscription program for oils. I gave it a shot and honestly, best thing I have done in a while for my issues.
On time delivery, high quality, improved packaging and excellent customer service.
Thanks Vanera!
Fast delivery. Love the oil. Been using for 3 weeks and always see the results! I put the oil on subscription.
100% organic product and a complete natural process. But like all good things it takes time to see visible results. If you love your body and do not fear from commitment and want to get rid of constipation and bloating definitely try this.
Ordered it for my wife, she had been struggling with bloating and cramps for a long time.
It was a new thing for her at first and we were very sceptical about it. But to our surprise, she started feeling better after only using it for a few days!
The hot cold pack was a much needed add on. I also asked around about castor oil's benefits, turns out its far better than cramp meds and pain killers if used right.
The liver pack helped her with bloating, indigestion, cramps and improved here overall mood too. Its a wonder how the human body works.
I have just subscribed to the oil and plan to order a few more wraps soon.
You replied that you refunded my order number 50034 ( tracking number 6052925715567). Please stop lieing you never refunded me!!! Do you even have proof of this lie?? That money is peanuts…. Honesty is everything
I have been using Vanera caster oil and had this on subscription but I have tried to cancel this but their website does not want you to do that so the message everytime says try later!!
I have sent many emails but had no response. Be careful if you take on a subscription.

Antwort von Tryvanera
I received the order in a timely manner — organic castor oil and a large wrap.
However I was terribly disappointed to learn that their pads and wraps are made of some kind of synthetic fabrics — most likely polyester. Polyester is known for releasing hormone disrupting etc. compounds which will then penetrate the skin and enter the body along with the castor oil. On the website they only ever mention organic cotton, and they don't write anywhere that the pads and wraps aren't made of organic cotton. It's deceptive and dishonest, and makes on wonder if they're lying about the quality of their castor oil too.
STOP !!! DO NOT ORDER HERE !!! Never got the package I ordered and paid over 130 euros for. Been batteling via email since may, still no solution. They do not even provide an official invoice, is that even legal???

Antwort von Tryvanera
I think I got scammed! I received an email stating my order shipped on July 3rd with tracking # JY25CAA0U016405069. It shows an update till July 11th where it says "in transit to next facility at Vancouver. But no change since. I emailed the company and they responded that they will work to resolve the issue but no update since.

Antwort von Tryvanera
my order never arrived. They refuse to make good on their customer service and I lost ALL my money. This company is a scam

Antwort von Tryvanera
My payment disappeared, no confirmation email, no response to query email no phone number on website, no review link on website no chatbot, no way to reach, no response to email.!!!

Antwort von Tryvanera
I ordered the castor oil with knee wraps and received a set of cheap cutlery in a broken box covered in sticky tape - don't understand how that happened. I've only just written to them so I'll have to wait and see

Antwort von Tryvanera
A zero-star would be more acurate. Did two orders, only received one… I must have mailed ten times by now over a period of one month, they keep replying with a delivery report on which there is no signature or code from my behalf. 150 euros down the drain !!!
In the meantime I was also threatened because of this review. I kept every mail and chat ... my review is truthful.

Antwort von Tryvanera
Great I would like to change my address my current .please.Thank you
Placed order for 77.31 on 4/23 and it is 6/11 i still have not received and have had no communication from them except we are looking into it I am reporting fraud to my bank today

Antwort von Tryvanera
I ordered May14, 25. I had not heard anything by May 31 but of course charges came through. I sent an email to customer support and they sent a generic apology (two days later) and the next day I got shipping notification with a tracking number. When I clicked on the tracking number it went to their website with vague movements. No estimated arrival date. Tracking number didn't come up as valid on other shipping sites. Called customer service on website and only got the answering machine. I have submitted a dispute with my credit card company. This seller is a fraud.

Antwort von Tryvanera
Not only have not received my order after a month but customer service assured me results within 48 hours. Heard nothing back.
They don’t answer the phone either
Want my money back but how when I cant reach anyone
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