Ubuy New zealand Bewertungen 

Antwort von Ubuy New zealand

13. Jan. 2025

Greetings from Ubuy!

Thank you so much for taking the time to leave us this fantastic 5-star review! We’re thrilled to hear that you had a great experience with our service and product. It’s wonderful to know that we could help you access items that are hard to find in your country.

Your support means a lot to us, and we’re committed to continuing to provide excellent products and service. If you need anything else or have any questions in the future, please don’t hesitate to reach out at info@ubuy.com

Thanks again, and we look forward to serving you again soon!

Cheers,
Team Ubuy

Antwort von Ubuy New zealand

25. Jan. 2025

Dear Edward Hutchins

We sincerely apologize for the inconvenience you’ve experienced with your order. This is not the level of service we aim to provide.

Unfortunately, we are unable to find any details in our database. Please share your order details at info@ubuy.com so we can investigate the matter and resolve it promptly. Your satisfaction is our priority, and we’re here to assist you.

Best regards,
Customer Experience Team Ubuy

Antwort von Ubuy New zealand

7. Jan. 2025

Hello Suzanne,

We sincerely apologize for the trouble you've encountered. We understand your frustration and appreciate the opportunity to address your concerns.

We strive to offer quality products that reflect their value, and it is never our intention for you to face such issues. Each product sold on the Ubuy US Store includes a note directly below the "Add to Cart" button stating: "A step-down voltage transformer is required for using electronic products from the US store (110-120V)." Additionally, our order confirmation email emphasizes the importance of checking product manuals or descriptions before using electronics, as a power converter may be necessary.

It seems you did not utilize a compatible voltage converter to operate the machine. That is why it gets damaged as soon as you plugged in. We regret to inform you that we will not be able to accept the return or replacement of the device as the damage was done from your end.

Your valuable feedback helps us identify areas for improvement. We are committed to providing the highest level of service, and by learning from your experience, we can enhance our processes to better serve our customers in the future. Once again, we sincerely apologize for the inconvenience caused.

Best regards,
Customer Experience Team Ubuy

Antwort von Ubuy New zealand

6. Jan. 2025

Hello Joe

Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our services. Your satisfaction is our top priority, and your feedback inspires us to keep delivering our best.

We look forward to serving you again soon!

Best regards,
Team Ubuy

Antwort von Ubuy New zealand

6. Jan. 2025

Hi Dannielle

Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it’s always rewarding to know that our efforts have made a difference.

If you have any further feedback or if there’s anything else we can assist you with, please don’t hesitate to reach out at info@ubuy.com

We look forward to serving you again in the future!

Warm regards,
Team Ubuy

Antwort von Ubuy New zealand

16. Dez. 2024

Hello! Thank you for your feedback. We would like to clarify that the payment you mentioned was made to another website, https://www.ubuy.co.nz/, which is not affiliated with us. We are Ubuy.com, and we do not offer instalment payment options on our Website/App. We only accept payment via online procedures (Website/App). We do not send any sales representative to the customer's doorstep to place the order.

We understand your frustration and recommend reaching out to the relevant company directly to resolve this matter. For Easy contact, we have shared the contact details of them

Contact: 09 77 77 250
Email: info@ubuy.co.nz
Office address: Level 8- 57 Fort Street, Auckland CBD 1010


We sincerely hope your issue is resolved soon. If you have any questions regarding Ubuy.com, feel free to contact us at info@ubuy.com

Best regards,
Customer Experience Team Ubuy

Antwort von Ubuy New zealand

13. Nov. 2024

Hello! We understand your frustration with your recent purchase experience on Ubuy, and we sincerely apologize for any inconvenience this may have caused. Your feedback is important to us, and we are committed to improving your experience.

After investigating your concern, we found that the exact item you ordered, "NEW Blue Lock Manga Comic Yusuke Nomura English"  Version Volume 1 was delivered to your address. This item is brand new and original. Please note that if you want the complete set, you need to select volumes 1-27 when placing your order. We have also sent you an email with detailed pricing for the complete set.

If you need further clarification, please do not hesitate to contact our customer support team at info@ubuy.com anytime. Thank you for your understanding, and we hope to have the opportunity to serve you again in the future.

Best regards,
Team Ubuy

Antwort von Ubuy New zealand

Aktualisiert am 2. Okt. 2024

Greetings from Ubuy!

Please accept our deepest apologies for the inconvenience caused. We entirely understand your bothersomeness and the gravity of the situation. Unfortunately, we are unable to find any details in our database. To address this matter promptly and effectively, we request you to please drop us an email at info@ubuy.com with your purchase order details, proof of payment & share your complete concerns. Our support team will check & get back to you.

We value our customers and take all the necessary actions for their satisfaction. Once again, we apologise for the inconvenience and appreciate your cooperation and understanding.

Best regards,
Team Ubuy

Antwort von Ubuy New zealand

20. Sept. 2024

Greetings from Ubuy!

Thank you for sharing your feedback. We sincerely apologize for the delay in your order and understand how frustrating this can be. Our team strives to provide timely delivery, and we regret that we fell short in your case.

Please know that your order has been successfully delivered to your address and we have also initiated delay shipping compensation in your original payment source. However, the refund may take 7-10 days to be reflected in your original payment source.

As a gesture of goodwill, we would like to offer you a discount on product price up to 7% which you can use on your next purchase. Just apply the coupon "Special7" at the time of checkout.

Your satisfaction is incredibly important to us, and we appreciate your patience during this time. If you have any further questions or concerns, please feel free to reach out directly at +64 (6) 8800695

Thank you for giving us the opportunity to make this right.

Best regards,
Team Ubuy

Antwort von Ubuy New zealand

13. Sept. 2024

Greetings from Ubuy!

We are truly sorry for the inconvenience you've encountered while placing your recent order. We understand how frustrating it can be to experience disruptions during the shopping process, and we want to assure you that causing any inconvenience to your experience is not our intention. That's why our dedicated team has been working diligently to resolve this issue as quickly and efficiently as possible. We've taken all the necessary actions on our end, and have successfully resolved the issue.

Your order is being processed and will be delivered to you at the earliest. However, we still want to reiterate our sincerest apologies for the trouble you've faced. Please don't hesitate to reply directly to our email if you have any further questions or require any additional assistance. We're always happy to help in any way we can to ensure a smooth and enjoyable shopping experience at Ubuy.

Best Regards,
Team Ubuy

Antwort von Ubuy New zealand

19. Aug. 2024

Hello!

Please accept our deepest apologies for the inconvenience caused. We entirely understand your bothersomeness and criticality of the situation. Hence, we have sent you an email for some details from your end so that we can escalate the issue and provide you with an effective resolution.

We would again like to apologize for the inconvenience and humbly request that you revert to our email.

Antwort von Ubuy New zealand

24. Juni 2024

Hello Richard

Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping.

Best Regards,
Team Ubuy

Antwort von Ubuy New zealand

3. Juni 2024

Hello Fouad

Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping.

Best Regards,
Team Ubuy

Antwort von Ubuy New zealand

27. Mai 2024

Greetings from Ubuy!

We are truly sorry for the inconvenience you've encountered while placing your recent order. We understand how frustrating it can be to experience disruptions during the shopping process, and we want to assure you that causing any inconvenience to your experience is not our intention. That's why our dedicated team has been working diligently to resolve this issue as quickly and efficiently as possible. We've taken all the necessary actions on our end, and you'll find a detailed explanation of the steps involved in the email we've sent you.

We hope that you're satisfied with the approach our team has taken to address this situation. However, we still want to reiterate our sincerest apologies for the trouble you've faced. Please don't hesitate to reply directly to our email if you have any further questions or require any additional assistance. We're always happy to help in any way we can to ensure a smooth and enjoyable shopping experience at Ubuy.

Best Regards
Team Ubuy