Thanks to protect my bubble I feel at ease now. Trying to find an insurance company that cover everything for my brand new Samsung fold 8 512gb felt almost impossible. I'm extremely relieved it's fina... Mehr ansehen
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Das sagen Bewerter
I’ve found Protect Your Bubble really easy to use — setting up my cover took just a couple of minutes, with no jargon or long forms to slow me down. Once I was signed up, managing everything online fe... Mehr ansehen
My phone died unexpectedly and Protect My Bubble were great. I was completely in stress mode and the lady on the phone sorted everything, took me through step by step and explained everything. The c... Mehr ansehen
As a new customer I don't know yet how you deal with your customer rights etc. Give me time and you can hear my opinion about my mobile phone insurance! Excellent when you entertained well your custom... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Insurance for everything in your gadget bubble. Your mobile phone, tablet, camera, laptop and more! Protect Your Bubble is a UK-based insurance provider offering simple, affordable cover for mobile phones, gadgets, and personal technology. Since launching in 2008, we've helped protect more than 1.5 million devices across the UK and Ireland, giving customers peace of mind when the unexpected happens. As part of Assurant, a Fortune 500 company with over 120 years of insurance experience, we combine trusted expertise with a straightforward approach to insurance. We want to make insurance easy to understand, purchase, and use. Whether it's a cracked screen, accidental damage, theft, or mechanical breakdown, we're committed to providing reliable protection and a smooth claims experience for the devices our customers rely on every day. At Protect Your Bubble, we focus on clear communication, fair treatment, and putting customers first, helping people protect what matters most.
Kontaktinformationen
Assurant , Emerald Buildings, Westmere Drive, , CW1 6UN, Crewe, Cheshire, , Vereinigtes Königreich
- customerservices@protectyourbubble.com
- uk.protectyourbubble.com
4,4
Hervorragend
22 852 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I have made my insurance but can't make…
I have made my insurance but can't make an account to access it. Register screen always says that the password you're putting in is invalid. It always says "The provider input is invalid. Please verify."
22. September 2026
Antwort von Protect Your Bubble
Hello,
We are really sorry to hear about the issues that you have experienced.
If your password is not recognised, please try resetting your password. Double-check your junk and spam folders for the password reset email from noreply@eu.assurant.com and a passcode from noreply@okta.com. When trying to log in, please make sure you are using the email address and D.O.B used when you purchased the policy.
We have also passed your details on for this to be investigated by our complaints team.
Apologies for any inconvenience caused.
Kind Regards
Protect Your Bubble
Price was good and the user experience…
Price was good and the user experience was excellent. Would highly recommend to others.
25. September 2026
Incredibly rude and uncomfortable first…
Incredibly rude and uncomfortable first experience of this company. Just called to discuss options on a potential partnership. The lady who answered, Marisa was incredibly rude and said quite clearly she wont help, if I wasn't a customer she made it clear she wasn't interested and couldn't get me of the call quick enough. It was just so weird. Do people forget that they are always representing their company when they communicate with people? I have never experienced customer service like this. I doubt very much that this person knows how to spell the word polite let alone act on it. What a shame.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Protect Your Bubble
Hello Georgie
Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you with a negative impression.
We certainly never intend for anyone to feel unwelcome when contacting us, and we are sorry if this was not communicated clearly during your call. We appreciate your comments and will use them as an opportunity to remind our team of the correct procedure for handling non-customer enquiries, ensuring these are directed to the appropriate department.
We would like to clarify that the telephone numbers displayed on our website are dedicated customer service lines, intended to support existing customers with their orders and enquiries. As such, our team is trained to prioritise customer-related requests through these channels.
For partnership, marketing and business development enquiries, we provide dedicated email details on our Contact Us page to ensure these enquiries reach the appropriate department and receive the attention they deserve.
Kind Regards
Protect Your Bubble
The whole process was easy and straight…
The whole process was easy and straight foward good competitive rates to
17. September 2026
Website was quite difficult to navigate…
Website was quite difficult to navigate at times during the buying process
23. September 2026
Avoid at all cost!!!!!!!
Ive been paying almost three years now. I haven’t made a claim until 11 days ago. I obviously look after my phone but unfortunately accidents happen. This is what I have insurance for. My claim is still currently pending. Previous insurance providers have dealt with my claim and had a new phone/replacement to me within three days max!
Update : This company is laughable. You’ll see below that they’ve responded to say it’s because I hadn’t paid when there was no instructions to make payment when I submitted the claim through their portal which the complaints team emailed me to admit that it’s not very clear on their website. I made the payment to then be told they don’t provide replacements and I would have to be without a phone. Since then they have refunded me the excess, cancelled my policy as per my request and now with a better company. Avoid at all cost.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Protect Your Bubble
Hello Aileen
Thank you for your review. We’re sorry to hear that your claim experience has not met your expectations.
Having reviewed your case, we can see that the timeframe was affected because we were awaiting payment of the excess required to proceed with your claim. We are sorry if this was not clear on the website when you submitted the claim.
That is correct, our policy does not cover the provision of temporary devices while your phone is being repaired or replaced.
We're sorry that on this occasion we were unable to provide the experience you expected and would like to thank you for your previous custom. We wish you all the best with your new provider.
If you have any outstanding questions please call our customer service team
0330 333 4792
Monday - Friday, 8am - 8pm
Saturday, Sunday & Bank Holiday Monday 9am - 6pm
Kind Regards
Protect Your Bubble
It was quick and easy a reasurable if…
It was quick and easy a reasurable if thats even a word put my mind at rest
22. September 2026
Competitive
Simple, easy to use. The price was competitive and covered everything I needed.
22. September 2026
easy & best experiance ❤️
20. September 2026
Great price for the insurance on my…
Great price for the insurance on my phone and communication was excellent 👌
18. September 2026
Straight forward,
18. September 2026
Worst service ever
9. September 2026
Antwort von Protect Your Bubble
Hello Lijo
We are really sorry to hear your feedback.
We have reviewed your case and understand that you were disappointed by the excess payment required to proceed with your claim, which led to your decision to cancel both the claim and your policy.
As with many insurance policies, an excess is payable when a successful claim is made. This is standard practice across a wide range of insurance products.
The excess amount applicable to your Protect Your Bubble policy was provided during the online purchase journey before the policy was taken out.
We appreciate your feedback and are sorry that this affected your experience with us.
Kind Regards
Protect Your Bubble
App easy to enable signing up.
App easy to enable signing up.
Have not ever made a claim so I can't comment on that procedure.
10. September 2026
Good because they made it very quick to…
Good because they made it very quick to do insurance let's see what happen if something happen how much time they take for it
May God will never do that thing
Good company
9. September 2026
Good value for money
14. September 2026
Very easy and accurate
Very easy and accurate, as well as being affordable. Thank you.
16. September 2026
Thanks to protect my bubble I feel at…
Thanks to protect my bubble I feel at ease now. Trying to find an insurance company that cover everything for my brand new Samsung fold 8 512gb felt almost impossible. I'm extremely relieved it's finally been covered and I will transferring my other gadgets over to protect my bubble aswell. 10/10
16. September 2026
Painless experience and very reasonably…
Painless experience and very reasonably priced
15. September 2026
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